Markquart Motors

unknown

They are kind of costly. I went in early and they saved me some cost. It's a drive thru thing. I got in line and they took me as quickly as possible. I thought that was good because, I didn't have to make an appointment. I have been there two time. I like the convenience of it, I don't have to make an appointment. They have a sitting area and treated me with respect.

unknown

Great and fast service.

She has encountered professionalism and the highest quality of service she could ever have imagined. Previously when she lived in the southern part of WI she thought she had experienced good service at a car dealership there, but it was never to the height she has witnessed at Markquart Motors. She feels that they treat her as a valued customer at all times, and she would never think of going elsewhere to buy her cars or to have them serviced. After personally witnessing her satisfaction, I would say that I am inclined to buy my next car at Markquart Motors too. Plus my son purchased her 2006 car recently when she bought a new one at Markquart's, and he plans to continue to have it serviced there too.

My daughter told us my 2005 Cadillac STS left an oil spot on their garage floor when I visited her. We had no spots in ours, but made an appt and took it in to Markquart Motors, the Cadillac dealer in Eau Claire. They provided a loaner vehicle as a courtesy while ours was being fixed. When the time came to buy the new tires, our service coordinator priced a particular tire, which was not the same as the one he had recommended earlier in the year. My husband checked online to determine the right tires, which the service coordinator agreed with--and he apologized.
I had switched coordinators since we started with Markquart because the woman was rather brusque even giving driving directions on the phone.

Lights calling for "engine service" kept coming on.  This dealer had become the authorized GM dealer in the area and the car, a 2008 Buick La Crosse, was still under warranty.  I had to bring the car in four times before they finally had the problem fixed.  The first time I brought it in they spend a couple of hours with it and said they had it fixed.  Within a few days the light resumed coming on.  I had to bring it in three more times before they finally had it fixed.  The last time also involved about a half days wait.  They finally figured out which part had to be replaced.



This problem did not seem that hard to diagnose.  That I had to spend a large amount of time driving to and waiting for the car became quite annoying.  The quality of service did not encourage me to return to them and did not after the warranty expired.



When it was time to purchase a replacement car, I no longer would consider this dealer because quality of service is an important consideration for me in deciding where to buy a car.

Talked to another Corvette owner who said that long periods of non-use, such as winter storage, sometimes caused that type of problem. He suggested lubricating the operators and opening and closing the lights a bunch of times and then making sure to open and close the lights periodically if they were not being operated on a regular basis.
Problem solved for less than $5 with no help from Marquart's

Well my first visit was not as pleasant as I would have liked. I went there to have a door sensor problem fixed. I had already ran a diagnostic test which determined it was not an electrical problem. After about an hour he came saying it was the sensor they could fix it but he would need to order the part. I asked that they call my insurance to see if it was covered and they stated after looking they couldnt find the number. I went home after paying over 100.00 for the diagnostic testing I had already done for free!I was frustrated. When I went back in to have the part fixed and explained this dilemma to another one of the service managers he was very receptive. I had expected to have a long ordeal given what I was told at my first visit but that wasnt the case. This man was very helpful. He said he would take care of everything and actually said dont worry about that its our problem not yours. It was music to my ears. I would go back if I needed too .

Something has to be redone on the work they did but my husband called them the next morning and they came to fix what is wrong. They got back to us and they did a really great job.

They are a Chevrolet and GMC dealership. I mainly take my car there because I purchased my car there and they have a record of all of its maintenance. I generally go in for just my car's service, oil change, tire rotation and stuff like that, but they have done other periodic maintenance that they go through, and just other little things that have come up so far. There is nothing big that I have taken it back to them for. If something major went wrong, I would still take it back there. The last time I took it in I just had it serviced.

My paper work was delivered right to my home and the next day my new vehicle was delivered to my home and my trade in was picked up! Great customer service and overall experience. Dealt with Salesman Arron Berg