Hometown Heating, Air & Electric

"We have been in communication with Radius Properties regarding his situation and tried multiple times to explain why he is experiencing this issue. The short answer is the air conditioner is too large and that was installed by someone else, not Hometown. Before we install any heating or cooling equipment, we conduct a load calculation of the space to ensure we are installing the right size equipment. This was done at the property in question and that determined the size of the equipment we installed. After the inital complaint from the property manager we even hired a third party at our own expense to see if we made a mistake. Based on the load calculation that we shared from Eagle Design, the space they are trying to heat with the furnace we installed is 54,000 BTUs. The furnace we installed has a capacity to heat a space up to 70,000 BTUs, so the furnace size is appropriate. However, the load calculation also shows the same space only requires 2.8 tons of cooling. The condenser that someone else installed is actually 5 tons and too large for that space and that's why they are experiencing issues. We recommended they reach out to the contractor that installed the oversized air conditioner in order to rectify the situation. If we install a larger furnace as Mr. Oiler has requested, it will make his situation worse and cause further problems, especially during the heating season. His furnace would ramp up too quickly and after satisfying the set temperature it would turn off. This is referred to as short cycling and will put unnecessary wear and tear on the furnace causing breakdowns and reducing the longevity of the equipment. I can appreciate with multiple HVAC contractors involved the customer may be told different things and the challenge becomes trying to determine who?s right. That?s why we engaged Eagle Design, an independent, objective expert in the HVAC field to assess the situation and tell the customer exactly what?s going on and what is needed to resolve the issue. Our hope was this information would help him resolve his situation with the contractor who installed his oversized air conditioner. We have shared the load calculation from Eagle Design along with their contact information with the property manager and offered to answer any additional questions. We sincerely hope this will help him resolve his issues."

"Thank you for taking the time to share your experience with us. We greatly appreciate the opportunity to assist you with your electrical project!"

"Thank you for the feedback! We appreciate all the little details translate to a great customer service experience, and that's what we're aiming to deliver at Hometown!"

"Thank you! We sincerely appreciate you taking the time to share your experience. Please do not hesitate to reach out for future projects!"

"Thank you! There's always a lot of moving parts to any installation and we try to manage every detail to ensure your satisfaction. Thank you again for choosing Hometown and giving us the opportunity to serve you!"

"Thank you! Prompt, polite and professional is how we do business at Hometown! Thank you for the opportunity and let us know if we can ever be of any service to you or your family and friends!"

"Thank you! We appreciate the kind words and your business. Please let us know if we can be of any further service!"

"Thank you! Our electric team at Hometown is top notch! I am glad they were able to deliver on your expectations and get the project done in a professional manner and on time. Please let us know if we can ever be of any further service!"

"Thank you! At Hometown, we appreciate communication is the key to any relationship. We always like to keep our customers informed every step of the way. Thank you again for the opportunity to serve you!"

"Thank you!"