BLOCH APPLIANCE SERVICE CO

It went excellent, they did exactly what they said they would.

My dryer was not working properly so Eric stopped by to inspect the situation. He suspected the vent ductwork was plugged up so the dryer was still heating up. He came back another day with new ductwork and attached it to the main vent which which my situation was rather complicated. But the dryer still wasn't working properly so he came out gratis and looked at the situation again. Bottom line it was neither the dryer nor the nearby vent but rather incompetent roofers that failed to install a dryer vent cover in early December when installing a new roof on our 8 unit condo. Within three weeks of the new roof being installed it snowed heavy plugging up the dryer vent. I'd also note that Eric fixed our LG ice maker. The refrigerator/freezer is only 2 years old so Eric suspected the unit was frozen rather than busted. So acting conservatively, I thawed the freezer unit to see if it'd start making ice on it's own. It didn't work so Eric came back out and installed a new ice maker. I appreciated Eric's follow through on both projects. I've been impressed that Eric is not eager to suggest an expensive solution when another conservative solution might work.

Mr. Bloch came out and diagnosed a blockage in pretty short order, He found the source, button everything back up, and was on his way. Very pleased with the service.

On the initial visit the repairman was distracted on the phone (for an understandable reason) and left to attend to a family matter before the problem was viewed. Based on my description of the problem, he said he thought it was the main computer component, the ECU. He left saying he would get me a price on it and call me with a quote. He did call me the next day and we discussed and I told him I would call him back after I discussed with my husband. Shortly after on that same day, I called and left a message saying we wanted them to order the part and go ahead with repair. I left that message on a Friday afternoon. By Wednesday of the following week I had not heard anything from Bloch so I called to make sure the part had been ordered. The woman I spoke with (Sue?) said she was sure the repairman had ordered it but she would have him call me. He called me several hours later and asked me which part it was again and what was the problem we were having? I believe his distraction from the initial visit was the reason for this. After discussing the part and problem, I expressed some displeasure that I had left a message on the previous Friday and we were now at Wednesday and the part had not even been ordered. He assured me the part was coming from nearby and they should have it by the end of the week. He called me the following Monday to say the part was in and scheduled to come out later that week. He came back and installed the ECU and let the dishwasher run for awhile and left assuming it was working. That night we tried to use the dishwasher and it didn’t make it through the cycle. I called again the very next morning and told him what was happening and he came out a third time to see what was happening. We let the dishwasher run for awhile but the problem did not present itself while the repairman was there. I showed him a video I had made of the flashing lights and the problem. He was confused as to what else it might be and said we could try some other parts but I said since we had already spent $375 so far I didn’t want to just keep guessing what it would be. He offered to do some research and see if he could make a contact with someone at Whirlpool but said they wouldn’t usually talk to them about a Sears product (Ours was a Kenmore Elite). We spoke again a few days later and he said he wasn’t able to get anyone to talk to him from Whirlpool. I said I had done some research on the Internet and this seemed like a common problem with this dishwasher and according to Sears Parts Direct online it typically ended up being the lid switch mechanism. He didn’t seem to know what that was and again said he would do some research and get back to me the following week. I never heard from Bloch again and after waiting 3+ weeks we decided not to waste any more time or money and we purchased a new dishwasher. We have contacted Bloch and asked them if they can return the brand new ECU part they installed which never got used so we can at least get that part of our money back ($200+). We are waiting for a response but I don’t expect one!

I’ve had several experiences with them and they’ve all been positive. They were fair and upfront and they were prompt. They definitely did what they said they were going to do.

Accurate estimate. Needed 2nd opinion due to a Home Appliance warranty request.

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Technician arrived on time, quickly analyzed the problem, and walked us through options. Cost/benefit led us to purchase new refrigerator.

Great! I called around noon, explained my problem, and the owner was out at my house within an hour. Fast, efficient, friendly.

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I am so happy we called Bloch for this repair. We were considering buying a new washer/dryer because of the old age of our machines and that both the washer and dryer were malfunctioning. I looked at new ones but was concerned about the high cost, and now the styles and size were slightly different so may not have fit right in our current space with cabinets above. I thought I should at least try a repair. The Bloch repairman came out the SAME DAY we called and within a short period of time had both washer and dryer diagnosed and running again smoothly. The washer only had to have the legs adjusted which was causing the problem. And the dryer needed a new coil. So we saved a lot of money by fixing instead of replacing. New machines may have cost ten times what we paid for the repair. Thank you!

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Highly recommend Bloch.  This is expensive endeavor and Randy does a great job going over  different options and explaining the pros and cons and his recommendation.   Not at all pushing, felt like he truly had our best interests in mind.  Randy and team where on time, highly responsive, clean and courteous throughout the process. We had a minor equipment issue after install and Randy and team stopped by twice to ensure issue was fixed the following week.  I would definitely use Bloch in the future and have already recommended Bloch to other friends considering installing central AC.

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The work was done in a timely manner, during a cold spell.

Good in all aspects.

It was cold!!!!! Furnace stopped and it was the coldest day of the season. I give the highest endorsement to Randy Bloch and his entire crew. They were awesome and handled the situation very fast and at a great price too!!!!!!  Randy came out in the middle of the night wearing a smile and by the afternoon we had a new furnace and a very warm house again.

Prompt, thorough, explained issues well.  Had to return with parts for ice maker, but completed as promised and satisfactory.

Will not use them again.

We'd like to thank both Randy and Brandon for the great job they did.  They were very professional, helpful and overall did outstanding work.  In the future, we won't hesitate to recommend Bloch Appliance to friends, family, or anyone looking for a quality service, at a reasonable price, in a timely manner. Thanks again...

very professional. Way cheaper than I ever hoped

Their price was excellent, they basically beat everyone else. They did good work. I specially thought their chief installer Greg, was very capable. The owner came out at the end of the job to make sure everything was ok. I was happy. I was surprised by that. I would use their services again in the future.

Tech came on time, repaired the refrigerator and was on his way in less than 20 minutes. He was clean and professional. Technician even took off his shoes as our driveway was rather slushy and my floors are white. He explained to me the problem, had the part on his truck and even gave me some helpful hints to keep the refrigerator running more efficiently. I usually dread when we have to have a service person com out for any reason but not this time I will call them again!