QUALITY WINDOW SPECIALISTS INC

"We are very sorry they feel we didn't take care of their warranty concerns. WE DID TAKE CARE OF THEIR WARRANTY CONCERNS, FOR THE WINDOWS WE INSTALLED 15 YEARS AGO. We are a small, family-owned business that has been around over 39 years. We rely on referral business. This is why we do take care of our customers and service is extremely important to us. This is a case of pinning the blame on the company that is still in business. We do return phone calls, we do reply to emails, we do answer the phone. We do take customer service very seriously. WE DID NOT COMPLETE ANY WORK ON 12--2-18 as the customer states in the Angie's List review. We installed 5 windows May 2003. We did not do any other work at this property. The first time they contacted us was for a service issue in March 2008 for 1 cracked window and we took care of this FREE OF CHARGE THROUGH THE LIFETIME WARRANTY. Regarding the 3 cracked windows that they were charged $150 each, this was NOT OUR COMPANY. The homeowner must be CONFUSING US WITH A DIFFERENT COMPANY. The second time they contacted us was October 2018. We tried to help them get a replacement hinge from an emailed picture of the part only. Even though it didn't look like anything we sold them, we guessed what might work and sent them the part FREE OF CHARGE. They emailed us saying they didn't receive it. I told them it's best to bring the old part to us anyway so we can try to get the correct match (this does not require leaving the window open). Consumers should know that when we reported this review to the Angie's List representative, they said they don't require any documentation or proof to show this review on their site. The only thing they require to show this review, is to verify they are a member."

"I was surprised and disappointed to read the complaint from the customer, a repeat customer. I didn’t realize there was a problem. This was the first I heard about it. As a company that’s been around for more than 30 years, past customers are a vital part of our success and if this particular customer had made us aware of issues that may have existed, we would have resolved them immediately. When our installer noticed 2 windows were ½” too big in height, I was informed right away, as were the homeowners. I apologize for any inconvenience the mismeasures caused but with any job comes a small degree of human error. Consequently, I was there within the hour. I discussed with the customers what could be done: Reorder 2 new windows which would take the normal 6 to 8 weeks OR take a little from the sill and head which if done as I explained would not have to remove any casing or trim and would not effect window operation. The customers were in agreement with latter choice. The problem came into play when there was a communication break-down between our installer and myself. The installer wanted to rebuild the openings which was not needed. That made the homeowners apprehensive, to say the least. The customers then decided to go with the other option to reorder windows which was fine with us. They were ordered and installed A.S.A.P. I was honest and upfront with the customer, and I’m sorry she feels the way she does. If she would have informed us of any issues, we would have addressed them immediately. Instead we get a report from Angie’s List. Sincerely, Gary Meehan"

"FIRST, I WOULD LIKE TO SAY THAT THE DESCRIPTION OF THE WORK WE DID IS COMPLETELY UNDER STATED. WHEN I FIRST ARRIVED AT THE RESIDENCE, HIS WIFE TOOK ME THROUGH THE HOUSE SINCE HE WASN’T THERE IN THE BEGINNING TO SHOW ME WHAT HE WANTED DONE. SHE ONLY MENTIONED 5 BASIC REPLACEMENT WINDOWS AND 3 CUT OPENING THAT NEEDED STRUCTURAL WORK. THE WINDOWS THEY ORDERED ARE THE MOST EXPENSIVE WE SELL. IF THEY WOULD HAVE CHOSEN A VINYL WINDOW IT WOULD HAVE BEEN HALF THE COST. AFTER THE CONTRACT WAS SIGNED, I WENT THROUGH THE HOUSE WITH THE HUSBAND TO DOUBLE CHECK EVERYTHING. THIS IS WHEN HE TOLD ME HE WANTED US TO FILL IN 2 EXISTING WINDOW OPENINGS. I SAID I WOULDN'T CHARGE HIM EXTRA AND TO KEEP US IN MIND FOR FUTURE WORK. WE HAVE A SIGNED COMPLETION SLIP DATED 9-18-07. THE COMPLETION SLIP HAS A COMMENT SECTION THERE WERE NO COMPLAINTS. USUALLY THE HOMEOWNER WILL PAINT/STAIN AND USE WOOD PUTTY IF NEEDED. TO OUR KNOWLEDGE THERE ARE NO PROBLEMS ACCORDING TO THE COMPLETION SLIP HE SIGNED. IF THE HOMEOWNERS WOULD HAVE CALLED WE WOULD HAVE TAKEN CARE OF ANY ISSUES. THE HOLES WE HAD TO FILL ARE THE SAME ONES I NEVER CHARGED HIM FOR. BECAUSE HE NEVER TOLD ME ABOUT THEM UNTIL AFTER THE CONTRACT WAS SIGNED. THE HOMEOWNER MENTIONED HE WROTE US WITH HIS COMMENTS, WE NEVER RECEIVED A LETTER FROM THEM. THE ONLY CORRESPONDENCE WE RECEIVED ABOUT THIS WAS FROM ANGIE'S LIST. SINCERELY, QUALITY WINDOW SPECIALISTS"