WM A Zachow & Sons Inc
About us
12 Employees. Uses subs for Concrete, Carpentry, Sewer Cleaning, Electrical, Softners & Shower Doors. Extra Charge for After Hours Service. Service Fee $60-06/01/2010. Dba: Zachow Plumbing, William A. Zachow & Sons Inc, Zachow, Wm. A. & Sons Inc. Additional contacts: Thomas W Zachow, [email protected]; Randy L Zachow, [email protected] & Daniel G Zachow, [email protected]. Family owned & operated. Additional email: [email protected]
Business highlights
Services we offer
Plumbing, backwater valve installation, code compliance, drain cleaning, fixtures, frozen water pipe repair & ice makers., garbage disposals, gas piping, hot water recirculation, plumbing repairs, sanitary pumps, sump pumps, water conserving fixtures, water heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 6% | ||
| 3% | ||
| 2% | ||
| 3% |
I'm always very pleased with them. I'm on the board for the condo, and we would call them, they quite responsive. They're very personable and good at doing their job.
Gas Surcharge ?HUH?
I recommend Zachow to you without reservation as we have used them for years. They do great work and their employees
are courteous and helpful.
However, when I saw a ?Gas Surcharge? of
$5.00 on their recent invoice, I thought ?What the XXXX?? as gasoline prices are now lowest they have been in over ten
years. Therefore, what is the rationale for a gas surcharge?
For example, in our part of town, we pay under
$2.00 a gallon. It seems that gasoline is an operating cost of any business and
should be absorbed in their service charge of $70.00 and their hourly rate.
A gas surcharge is like a homeowner charging a tradesman an entry fee into his/her
home to work on whatever. This gas
surcharge charge, to me, smacks of rip off, particularly, not representative of
a first-rate outfit like Zachow.
I am disappointed in the plumber's failure to stand behind his work, especially considering the thousands of dollars I've spent for his services over many years.
I called and they sent Randy, Jr. back on Monday, Aug 26 to put everything back together and investigate why the washer was shaking so much when operating. He left without a resolution and explained that he doesn't typically install washer/dryers. I would have loved to know that wasn't in their expertise up front so I could have called someone else! He didn't charge me extra for the visit, but I still didn't have an operable washing machine.
When I posted the question on Facebook about the shaking, someone suggested that I check to see if the shipping bolts were still in place. After a Google search, I figured out where they were located and lo and behold they were not removed! Anyone familiar with washer/dryer installation should know to verify this during installation and it's spelled out in the user manual that he Randy, Jr, had for reference.
I had used this company before, but after this experience, I don't trust their ability to do the work.
Licensing
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