WM A Zachow & Sons Inc

I use them probably three times a year.

I've been using them for a number of years. I've used them several times.

Estimate visit was quick, prompt and painless. Randy told me they would prefer to install the oven themselves, so we did not have the delivery company install. Follow-up phone calls and emails were prompt, if not a little brief. Overall installation seems to be good. Gas line is very tidily secured to joists. Shut-off valves were installed at manifold and stove connection. The employee did not install the anti-tip bracket, even when asked if he could, saying that they are not necessary in areas not prone to earthquakes. The range was checked to make sure the flame looked good, but the oven was not. Hot water heater was not re-lit after the gas had been turned back on. Overall, there were some slight disappointments as listed above. None of these were big problems, but it left a feeling that wasn't exactly "relax, we'll take care of this 100%." That said, the estimate was $200+ less than 2 other plumbers, which was a big plus, makes it hard to have a big problem with these reasonably minor issues. The end result works, and it works well. Would they be re-hired? It's not clear-cut. If they had the advantage of being the lowest price, then most likely. If it was a more moderate price difference, it would be harder to say "yes" definitively, might see if another company evoked a greater sense of confidence for minimal cost.

Wonderfully! Jeff was prompt and professional and very nice. Fixed my water heater in half an hour! Price unknown, I know it's time and a half on weekends, but worth it. Since we are existing customers already they are billing me. I would recommend Zachow and sons to anyone!

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Fine, these guys know their stuff however....
Gas Surcharge ?HUH?
I recommend Zachow to you without reservation as we have used them for years. They do great work and their employees
are courteous and helpful.
However, when I saw a ?Gas Surcharge? of
$5.00 on their recent  invoice, I thought ?What the XXXX?? as gasoline prices are now lowest they have been in over ten
years. Therefore, what is the rationale for a gas surcharge?
For example, in our part of town, we pay under
$2.00 a gallon. It seems that gasoline is an operating cost of any business and
should be absorbed in their service charge of $70.00 and their hourly rate.
 A gas surcharge is like a homeowner charging a tradesman an entry fee into his/her
home to work on whatever.  This gas
surcharge charge, to me, smacks of rip off, particularly, not representative of
a first-rate outfit like Zachow.
 

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The toilet functioned well since the install.  However in the last months, since about January 2015, possibly before, but being busy with the holidays I didn't act on it, I noticed an apparent leakage at the front base of the toilet, brown, unsightly and emitting an odor.  It has grown larger over time. I called Randy Zachow during the week of 2/2/15 and requested that it be looked at for remedy, preferable at no charge, considering that they had installed it.  His reply was that, given the time lapse, he couldn't do it at no charge.  I asked the cost and he quoted their standard service and quarter hour charges.  He didn't even offer to split the cost, or offer a discount, which I likely would have accepted.  Over time I've never had a toilet fail in this manner, so feel sure it had something to do with the installation and  I feel an injustice here.  An afterthought I had regarding his comment about the 'time lapse', I suspect that the leak had been there for awhile, but didn't become visible until later.  Upon ending the conversation I said to take me off his customer list. 

I am disappointed in the plumber's failure to stand behind his work, especially considering the thousands of dollars I've spent for his services over many years.

fine

They are an outstanding plumbing firm, not the least expensive, but they do quality work.

Everything went fine and as expected. They were prompt, efficient, and professional, and their fees were always reasonable.

Job was done efficiently and carefully. The plumber patiently answered all of my questions and explained the job in detail, which I appreciate because I always appreciate knowing more about how things work in my home. He was respectful and took time to thoroughly clean up the area when he was finished, including scrubbing the sink, focusing on the residue where the old faucet had been, to make it look as nice as possible.

This was a tricky job because the original pipe was behind some newer pipes. So it took longer than anticipated, but the plumber was finished in an afternoon. He was professional and willing to explain the different steps of the situation to me. He answered all my questions. It's been about 3 years since this service was completed and there is no leaking. Overall, I am very pleased.

Went quickly. Plumber was respectful and explained all he had to do.

He came out and was very quick, polite, professional, and clean.

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The work was completed in a very proessional manner, by a extremely courteous technician. The plumber arrived on time as scheduled and completed all of the work as requested. I would not hesitate to use this company again

Randy, Jr. was sent to do the work and he took longer than someone who had the experience would have taken. He also made a rookie mistake that in his second visit he couldn't resolve, and I ultimately solved by posting the question on Facebook. He was there all day on Friday, Aug 23, longer than even he anticipated, installing the washer and dryer and plumbing connections. He said he tested everything out and that it was working. I took his word for it and put in a load of laundry. 30 minutes later I returned to the dryer halfway across the room and everything that was near it and plumbing connections all tossed about. It was a mess!

I called and they sent Randy, Jr. back on Monday, Aug 26 to put everything back together and investigate why the washer was shaking so much when operating. He left without a resolution and explained that he doesn't typically install washer/dryers. I would have loved to know that wasn't in their expertise up front so I could have called someone else! He didn't charge me extra for the visit, but I still didn't have an operable washing machine.

When I posted the question on Facebook about the shaking, someone suggested that I check to see if the shipping bolts were still in place. After a Google search, I figured out where they were located and lo and behold they were not removed! Anyone familiar with washer/dryer installation should know to verify this during installation and it's spelled out in the user manual that he Randy, Jr, had for reference.

I had used this company before, but after this experience, I don't trust their ability to do the work.