Mr. Sandless Milwaukee

"In response to the recent review of a job done 2 years ago, I would like to note that I wish I was made aware of these concerns prior to now. As a business owner I pride myself and our business on customer service. With all due respect, when this job was surveyed I did advise that the floors needed to be replaced. The customer was informed as to the realistic outcome of what we could achieve with refinishing the floors, and made the decision to go ahead with the refinishing knowing that I could not promise anything more than “better”. If interested you can click the three links to see before and after photos. Before: https://www.dropbox.com/s/7e5nk5j36x9fnuf/2012-12-19%2009.28.12.jpg?dl=0 During: https://www.dropbox.com/s/08dxe0xgfsktyld/2012-12-19%2009.28.23.jpg?dl=0 After: https://www.dropbox.com/s/70x670fppkd13xb/2012-12-22%2012.45.21.jpg?dl=0"

"Please it’s your responsibility to be sure of your facts before you post a negative rating, Mr. Sandless of Milwaukee works very hard to satisfy every customer. Our side. Upon arrival we saw that this customer’s home was in the middle of a renovation, so we reminded him that if he reads the label on the tape that he had on the counter of his kitchen, it would tell him that it was indeed not suitable for use on wood floors. He said that he understood and that he would not be using it on his floor, but only on the wall. Not more than ten minutes after we had left his home, he called in a panic. As he related to me he forgot that the floors were wet and had walked into the room. I’m a forgiving guy and know (I also know that walking on the floor before the finish is dry would not be under warranty) that to err is human, so I agreed to come back to his home and repair the floor at no charge. Keep in mind that this was a two hour drive and the repair took me three hours, but I was able to make it look like it never happened (a tip would have been nice). I tell this because I reminded him of the tape while I was there (it never hurts to try keep the customer informed). Then about three weeks later I got the call that his contractors had taped down some paper to protect the floors, and that the tape had pulled the finish up to the bare wood (please remember that the wood not the finish failed, wood grain was still stuck to the finish that was stuck to the tape). I again reminded him of our previous warnings and that there would be a charge, and made the suggestion that he charge back those responsible (his contractors). On the phone he was pleasant and thought that was a good idea, but when I arrived at his home, he insisted that any repairs be covered by our warranty (he also had blue tape next to every damaged spot making even more damage). I again explained that the tape was not designed by the manufacture to be used on wood floors, but he was insistent. I knew from experience that forcing the payment would cost me more than one good customer so I decided to not accept payment. Thanks for reading all of this, Scott Oliver The following is from 3Ms web site, please note the last line. Scotch-Blue™ Painter’s Tape for Multi-Surfaces – 2090 The name says it all. Scotch-Blue™ Painter’s Tape for Multi-Surfaces (with the white core) is a versatile tape that works great on different textures. Use it to mask trim, woodwork and glass. It provides professional looking, clean paint lines on smooth to lightly textured surfaces and is available in standard rolls, loaded into a handy applicator or in die-cut shapes. Recommended surfaces: • Lightly textured walls • Metal hardware and fixtures • Unfinished wood and trim • Curved surfaces Adhesion level: • Medium Removal time: • 14 Days Good for: • Interior and exterior use NOTE: Test before use. Do not use on lacquer, wallpaper, unpainted wallboard, wood floors or on poorly bonded surfaces."