Jack Safro Toyota Scion

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I took my car to them because the Master Power Window Switch was blinking and not controlling the passenger or rear windows and locks. At first they stated it needed a Master Power Window Switch for a cost of about 700.00 . I declined the repair and purchased the switch from Switch Master for 100.00. After replacing the switch the problem persists. I then went to ACE Auto Salvage and purchased another switch which did not resolve the problem. I took it back of a diagnosis and was told that it was the Body Control Module and paid for a diagnosis. At first I declined the repair but my wife wanted it done. They were told to proceed with the repair but that I had a switch and I did not believe the switch was defective. They were also told I wanted the old parts back to verify. They then found that the problem was not the Body Control Module but stated it was the passenger rear window motor. We proceeded with the repair but I told them I wanted the old parts back. The costs came to about 1800.00. They had replaced the Power Master Window Switch, the Body Control Module, and the Window Regulator Motor. When I picked up my car the old parts were not in the car. I called them back and asked for the old parts back. When I got my parts back the switch and body control module were there but not the used window regulator motor. I specifically asked how the window regulator motor would have caused both there Body Control Module and the Power Master Window Switch to fail. After returning home I tested the original Power Master Window Switch, the Switch Doctor one, and the one from Ace Salvage. All switches work correctly. Upon calling the service manager stated that when they get an error they replace the parts, they do not diagnose if the parts are actually defective. He also stated they do not consider the cost of the part when they replace them. They replaced the Power Master Window Switch even though I specifically told them to verify the switches I had in the car before they replaced a 700.00 switch. Also, the Body Control Module does not appear to appear to be defective.

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I have found them to be the best.

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The one they worked on, we actually traded in on a new one.

They're great.

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Sometimes, they seem to push you to get things that you don’t need. The price is fine. Sometimes it takes a while. Overall, I’m very happy with them. I hear when they talk to other clients, they’ll be saying the same thing that they need something which is the same thing they tell me I need. So they seem to have like one thing and they seem to be pushing but my car has 110,000 miles and I’ve always taken it there. So I think, overall, because it lasted this long, they’ve done a really good job. I haven’t had a car that really lasted that long. If I have a concern, they’ll address it. When you take it in, they treat you very well.

The oil change and tire rotation went well.  They also diagnosed a slow oil leak which I will not be fixing.
 I was disappointed that Toyota dealerships in this area do not have the parts to fix my passenger side recall that I received a letter about a year ago saying it is not safe to ride in the passenger seat until fixed.  This seems unsafe and negligent on Toyota the company's part.
I did feel the customer service person was trying to over sell some services that I did not need.

I am very satisfied with them right now. The number one thing that I like about them is that their cars don't break down a lot. I buy used cars from them and they don't break down a lot.

Over the past 3.5 years of ownership, I have had to replace my low beam headlamps more than 7 times, including both OEM headlamps within the first year of ownership. At first I assumed that it was luck of the draw or one of those electrical problems I was just stuck with, but as it continued to occur I spent more time online digging deeper to see if this was a common problem. At $25-30 a bulb, the costs were adding up.
In July 2015 I came across Toyota Service Bulletin (TSB)  #TSB-0204-12, which was "To address the issue of low beam headlamp bulb shortage of life...the wiring harness was modified and is available". Read: the original harness design was flawed, hence the need for a redesign.
I took my car to Safro (where I purchased it), along with a copy of the TSB. They said that, because I was using non-Toyota bulbs and my car was out of warranty, I would have to pay for the wiring harness replacement, at a cost of $438, plus bulbs. This was not acceptable, so I sent a letter to the service manager, explaining the problem and the reasons I felt $438 out of pocket to cover a flaw was unreasonable. After reviewing the case with the Toyota District Parts manager, I was informed that they were unable to accommodate any cost concession. Here are the 3 reasons given, with my own editorial comments:
1. I was not using Toyota OEM bulbs. Keep in mind that both original Toyota OEM headlamps burned out within the first year of ownership, and that Toyota redesigned their wiring harness to address problems experienced with Toyota OEM bulbs. So how could this be a condition?
2. My vehicle was beyond the 36,000 mile warranty period. The car is only 3.5 years old; the high mileage was due to my daily commute to Madison. Since the Service bulletin came out in October 17, 2013, I had only 4 months from this date to 1) identify  a problem of recurring headlamp burnout and 2) find out that there was a relevant TSB. Besides, mileage should have no bearing on replacement of a part with a defective design of a wire that is unaffected by mileage wear and tear.
3. Records indicated that I was not a regular Safro service customer. You're kidding, right? This was a $31,000 purchase from Safro. The decision of whether or not Toyota stands behind their products is determined by my loyalty to the dealer's service department?
Safro used to be our first stop for car shopping. Now when car shopping we'll be sure to drive past Safro (and other Toyota dealers), as long as our remaining headlamp holds out.

I use Jack Safro Toyota dealers. I usually get my car service done in time and give recommendations on what to change. They are pretty good with the customer service. They charge $5o for an oil change. I will use them again.

Everything went great!  This place accommodates their customer's!  Going to a repair shop can be very stressful.  The service personnel were addressed all my concerns.  No arrogance whatsoever.  Honest and Quality driven.  Rare nowadays.

*offer shuttle service to and from this location

*courteous staff, they answered questions before performing work really helped

*nice lounge, cookies and drinks offered complementary

*will give estimates so you can go to other shops if you choose

The staff were professional and prompt.  They were very attentative and listened to me when I was asking questions and provided appropropriate feedback.

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No problems with oil change. Service dept did not find the squeek i reported, so it may not have occurred for them. Remote start: Issues left unresolved. Smart Key system: left off of service report ----------------- Remote Start only worked up to 50 feet for me. Service manager said Remote Start worked at 75 feet for him. He said that is normal range for the Toyota Remote Start. I discussed this short distance with him. He indicated that the reason for the short distance is so "you don't accidentally start the car". I told him that there is a very exacting sequence to push the lock button which makes it unlikely for it to happen (also I never realized it was a danger). I told him the remote start sequence is close to doing the hokey pokey of remote starts. When talking with the service manager, I also asked about the Smart Key system, he did not find any error codes. (I had called after I dropped off the car, and added the issue of the Smart Key system.) After the Smart Key system "forgets:" a smart key, the smart key it doesn't work with the car until after the second Smart Key is used with the system. He Forgot to add this to the service report. I called the salesperson who sold us the car. I told him about the smart key problem, and issue with the remote start. He told me that Toyota worked on reliability of the car, and did not put much time/research into the remote start. I told him the remote start at 75 feet, is like have a TV remote with only works at less than 5 feet. All other remote starts on the market exceed 1,000 FT. Toyota does not eve reach 10% of the distance. I also told the salesperson that the Service Manager failed to add the problem with the Smart Key system to the report. He said the next time it the Smart Key "forgot" I could bring the car they could add the issue to the new report. For the Remote Start, they offered to replace the Remote Start at a discounted price or have the car detailed for the problems with I experienced. I decided to have the car detailed instead of the discounted replacement. This is yet to be done after the weather gets better. I would have given a lower score, but since they would be detailing the car; it helped to improve the score. I am still shopping for a replacement for the remote start.