Hawx Pest Control

I used this pest control company for one year at my home in Milwaukee. I didn't find it to be beneficial with pest management in the yard or in the home. Their customer service line is unprofessional and it's nearly impossible to get ahold of someone. I was finally able to speak with someone in an attempt to close my account after one year and I was very disappointed to find out they continued to charge me months after I closed my account. They will not reimburse me for these charges. I would not recommend this company.

Prompt thorough solution to bald-faced hornets nest near our public sidewalk.

Absolutely terrible service. Product did not work. Never came back to do again like they guaranteed. Also sales Tactics and what you get were completely different and then they charge to cancel on a job they did not do right so as not to get charged again and you get charged for the difference in discounted rate from a job that was not done to begin with. Terrible company.

-Hawx Milwaukee was contacted for rodent noise coming from an unfinished attic on or about 11/30/2021. -During the initial call regarding service it was explained that they would need to bring a ladder to accesses the attic area and the pest problem was located in the unfinished attic, this was noted by the booking agent, Jackson. At that time a $100.00 deposit was charged. -The employee sent for service did not bring a ladder and informed me at the time of service that the Hawx Milwaukee location "doesn't like their techs going into attics." I was told by the servicing tech that they would send another tech, **no charge** to remedy the situation. -At no point before the tech arrived was I notified that they would not go into the attic. -Upon contacting Hawx to reschedule I was told by the new booking agent, Ulysses( or Newell) that Hawx does not go into attics and they would not come out again. -I was transferred to Newell( or Ulysses) who attempted to have Hawx come out for a pest inspection in areas other than the attic. The first claim was he was a former HVAC tech and that it would be bad to go into attics. When told I have worked as an electrician, having done attic work, they attempted to pivot the conversation into doing an inspection...despite Hawx Milwaukee refusing to go into the attic...where the issue was. I then asked for a partial refund as the service requested was never completed, was promised nothing and nothing further from Hawx.

Have been doing great for my residence.

The first time a tech came out (mouse problem), he didn't want to get his pants dirty, so he did not investigate under the deck - this is the wall I was hearing scratching from. After asking for a different tech, and being told a different one would be coming, the same tech arrived the next day to do a more thorough job. He ended up filling three more holes under the deck! There was also an issue/misunderstanding about the year service contract, which got resolved acceptably. However, calling the company to resolve these issues took a long time with multiple transfers to different departments, all of which are actually in Texas (I am in WI).

Drove me nuts and said things about the home that should not have been saying. Should do the job and keep those opinions to himself.

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I have had no issues at all.