Drexel Building Supply
About us
Drexel Building Supply is a leading provider of building materials and services to professional contractors and homeowners throughout Wisconsin. This includes Home Design, Roofing & Siding, Trusses & Wall Panels, Millwork & Doors, Windows, Pole Buildings, Decks, Cabinets, Countertops, Flooring, and Window Treatments. Since 1985, Drexel has remained committed to providing quality products and services. Family owned, the Fleischman's have six locations located in Berlin, Brookfield, Campbellsport, Kiel, Sheboygan Falls and Wrightstown Wisconsin.
Business highlights
Emergency services offered
16 years of experience
Services we offer
BLINDS, CABINETS, CARPET, CERAMIC TILE, COUNTERTOPS, DRAPES AND MORE., HARDWOOD, LAMINATE FLOORING, SHADES, VINYL, WINDOW TREATMENTS
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.351 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 65% | ||
| 16% | ||
| 8% | ||
| 4% | ||
| 8% |
Showing 1-25 of 51 reviews
Karyn S.
Aug 2017
Excellent! We remodeled our kitchen and the contractor with whom we worked recommended Drexel for cabinets. We had looked at cabinets from Home Depot, but we preferred the white color and the responsiveness of the Norcraft maple through Drexel. We worked with John Klein who was knowledgeable, courteous, and very helpful. He communicated via both phone and email and was very timely in his response. He also came to the house to measure and make sure the design was right. We had a few very small problems with the cabinets and he was immediately helpful and responsive and worked to get them resolved. The cabinets were delivered and we installed them in late December. When the humidity of summer hit, and the inevitable swelling occurred, one door no longer worked. When we notified him in July of the problem, he came to our house to adjust it and when he saw that it couldn't be adjusted enough, he ordered a new door. The cabinets were definitely a bit more expensive, but the helpfulness of John Klein from Drexel was certainly worth the extra cost.
Response from Drexel Building Supply
"Hello [Member Name Removed], Our team can't thank you enough for taking the time to leave us a review. Your business, your review, and local referrals are truly what fuels our mission to Supply Happiness. Thank you so much, and we look forward to working with you again as future projects arise. Team Drexel"
David L.
Apr 2015
They were absolutely outstanding. We had them do not only carpets but fiberglass flooring which got a little padding in. They were so good. We started with the office I'm sitting in right now and the family room. We had them back for the living room and then we had them back for three bedrooms. We had them back for the kitchen and hallway. We gave them a lot of business and we just thought they were outstanding. We have a 2,500 square foot house. They either do carpet or floor. They were so good, I had them do my entire parents', entire 3,000 square foot condo. I like the quality, price and workmanship. Its not only the quality of the product but the way they installed it. Its newer and better than just vinyl flooring. Its a quarter inch think and its got fiberglass in it. I can press in on it and it would actually come back out again. Its got little padding and they were built right in. They got six rooms carpeted and then three rooms, we had them put in vinyl flooring.
Mary L.
Dec 2014
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Thomas D.
Oct 2014
Things went fair. They were expensive and the cabinets are not what we expected. They were sub-contractors and their work was not the best quality. We had to have them come back and redo the cabinets. Two cabinets burst out and every time we try to close the cabinets, they were not fine. They are friendly, courteous and kind people. They listened and worked well but the quality was not the best. Their price was a little high.
Laura H.
Jul 2014
Great! Shawn was punctual, professional, friendly and responsive. The installers were very good as well. The arrived when they said they would, were very professional and timely and overall did a great job. I would highly recommend Drexel.
Response from Drexel Building Supply
"Hello Thanks so much for taking a moment to write a review for Drexel. I will be sure to pass your feedback along to Shawn and the installer team. Your business and referrals are very important to us, so please let us know how our team can help you again in the future! From the Entire Team at Drexel Building Supply"
Jean A.
Jan 2014
It went very well. I would recommend them to others
Response from Drexel Building Supply
"Thank you so much for the wonderful review. Our Team at Drexel appreciates your business, and we look forward to helping you with future projects, if the so arise. Have a wonderful 2014!"
Theresa W.
Nov 2013
the person arrived on time. Was done in an hour tacking down what we requested. He was very helpful and we are having him back for another project.
Petrina G.
Sep 2013
It went fine and the staff was very friendly.
Glenn L.
Aug 2013
They were terrific to work with. They did a great job installing the carpet. They were on time and professional. They were very helpful in the store and patient while we looked at all the different samples.
COREY W.
May 2013
I did intial online request of flooring thru Costco's website. Within a few days I got a call from Sean who set up an in home free consultation. We have children and a busy golden retriever and Sean showed us that the best option for our money would be to go with laminate rather than hardwood. Made complete sense to us as we had previous laminate in our old home. Sean did not try to push products but explained in complete detail the process. We were working on a deadline to have floors installed and they completely met those. Had install done in 1 day as it wasn't a huge area but required quite a bit of time. They tore out our old carpet and hauled away and cleaned up very well after themselves. Had 3 guys working on it. Floors look great. They did a fantastic job of putting moldings in as well.
Response from Drexel Building Supply
"Hello (deleted member name), Our Team at Drexel is extremely thankful for your business. I shared your review with everyone, as we are always JUMPING OUT OF CHAIRS to hear about our customers experience after a project is complete. If there is ever anything further we can do for you please don't hesitate to give Shawn or anyone from our Team a call. We will be here for you, and we'd love to treat your friends and family the exact same way. Thanks for starting our day with a smile! Stacey - Drexel Team Customer Relations"
Tom C.
Nov 2012
I had a general idea of what i wanted. The designer recommended cabinetry and designed the storage tower. The subs who completed the installation and did the plumbing were great.
Homeowner
Aug 2012
It was very good. They ended up sending them back to the manufacturer but everything turned out fine.
Response from Drexel Building Supply
"Member, We want to thank you again for your business, and for taking the time to rate your experience here on Angie's List. We look forward to working with you again in the future on any of your flooring, cabinet or window treatment projects. If there is anyway we can help you, your family, or your friends, just let us know! - The Drexel Team"
Theresa S.
Aug 2012
It was perfect and a wonderful experience.
Response from Drexel Building Supply
"Hello Member, Thanks for selecting Drexel for your flooring. Our team enjoyed working with you, and I hope you'll visit us again for other future flooring, cabinet and window treatment needs. All the best - Stacey (Smiles) And the Entire Drexel Team!"
DOUG P.
Aug 2012
It worked out fine; everything was good. It was all done well and the price was fine.
Response from Drexel Building Supply
"Hello Member, Thank you again for working with our Team here at Drexel. We appropriate you taking the time to rate us here on Angie's List! If there is anything further our team can help you with please let us know. We would love to work with you, your family and any of your friends again in the future, so keep us in mind. - The Drexel Team"
Jeff A.
Aug 2012
I had to have them come back a year later to fix a seam because they installed it improperly. They had no problems coming back and they fixed it. I would say it turned out good and I was pretty happy.
Response from Drexel Building Supply
"Hello Member, Thank you for taking the time to review Drexel here on Angie's List. Our Team at Drexel stands behind our Installation Teams with our 2 Lifetime Labor Guarantee, we were happy to fix the seam that wasn't sealed properly, and if any other issues arise in the future please let us know. Thanks for selecting Drexel, and we hope to work with you again!"
Deborah A.
Aug 2012
They cabinet door they originally sent, didn't fit. Unfortunaltely, it took a couple of years to get the correct door because we had lost it. We then found the door and had to pay for the new one. It worked out fine; we got the right door with no issues.
Response from Drexel Building Supply
"Hello Member, We want to thank you for working with our Team at Drexel. We take our reviews seriously, and we want to be sure that we have resolved any and all of your issues with your cabinet doors. If there is anything further you need please let us know. We strive to provide each and every customer with a A+ experience, and we hope you give us the opportunity to work with you again in the future. Your business is very important to us. -Team Drexel"
Tom C.
Apr 2012
I thought they were very responsive, flexible and we were very pleased with their work. There were a few things that we wanted changed throughout the project and they were very good with working with us to meet our needs. Overall, we were happy with the work and the subcontractors they recommended, also.
Response from Drexel Building Supply
"Member, It was a pleasure to work with you on your project, and we're happy to hear the team was responsive to your changes and needs throughout the project. Enjoy your new bathroom, and please come back to work with us again in the future. -The Drexel Team"
Allison M.
Apr 2012
They were easy to work with and very helpful. I thought they had excellent customer service. Michael and Jason, who I worked with, were both wonderful.
Response from Drexel Building Supply
"Hello Member, We truly appreciate your business and if our Team can be of help in the future please let us know. Enjoy your flooring and countertops! The Drexel Team"
Robyn L.
Apr 2012
Everything turned out good. I felt the customer service was very good and I am happy with the product.
Response from Drexel Building Supply
"Member, Thank you for taking the time to leave Drexel a review. We are extremely happy that everything turned out great with your project, and hope to work with you again in the future. -The Drexel Team"
Steven H.
Apr 2012
Everything turned out very well. They walked us through the steps of the remodeling project and they were very helpful. They weren’t pushy in any way. We were very happy with them and their service. The product is great. We would highly recommend them to anyone.
Response from Drexel Building Supply
"Member, Thank you again for your business last year. If Michael or anyone else from our team can help you further in the future do not hesitate to stop by the store or give us a call. We hope you enjoy your vanity and countertop for MANY years to come. Thank you from the entire Team at Drexel in Brookfield"
Tracy K.
Apr 2012
Everything turned out well. The price was good and they were easy to work with.
Response from Drexel Building Supply
"Hello Member, Our team at Drexel truly thanks you for your business and for taking the time to write a review for us. If there is ever anything further we can do, just give us a call. - The Drexel Team"
DIANE S.
Apr 2012
The designer was helpful and followed up well. Although the original blinds had defects, Drexel's owner and the designer came through with a total replacement. The installers were polite and very careful.
Response from Drexel Building Supply
"Member, Thank you for your feedback. At Drexel we consider nothing but an "A" rating an "F". So a "C" is very alarming. We met with Hunter Douglas the manufacturer in Chicago last night to address your concerns! (And also have left you a voice mail yesterday to see if we can help you further!) What can be done to earn her future business, as keeping LONG term customers at Drexel is a priority to us? Again we apologize for our errors and take these problems very personally, I couldn't sleep last night since you posted. I am the owner Joel, and we treat all of these issues like they happened to us. We know blinds are not something that are inexpensive and not something you think of having manufacturer problems, so when this does happen, it is a stressful situation. Also, and this does not help you, it is an isolated case. Hunter Douglas is the premier brand of window treatments. But just like a rare disease, it is not rare if you or your family has it. Again, if we can help further, please contact us!"
LINDA F.
Feb 2011
I order ceramic tile from them for 2 bathrooms. I was told that all the tile was in stock and that I should receive it within 3 weeks or less. The tile for the master bath came in but no one called to say it was in. It wasn't until I called them that I found out it was there. I was told that the tile for the other bathroom was on back order for 2 months. Since I wasn't in a hurry for it, I said that was fine. 2 months turned into "we have no idea when or even if we can get it". Again, very poor communication with Drexel. I had to keep calling. They would say "we will call you back" but didn't. We had put down a deposit for all of the tile in the beginning. They finally said we don't think we can get this tile (after months) but then there was a problem getting a partial refund. Not that they didn't want to give it to us but again, just very poor communication and it took me going to the store yet again to get it worked out. I would not recommend them nor would I use them again. I was very unhappy with the service or lack there of.
Response from Drexel Building Supply
"OH NO! We are so ashamed. Is there anyway we can somehow make these communication errors right? We do truly care about you the customer, it just did not show in this transaction. Please call me, Joel, I am the owner, on my personal cell phone, 920-979-4045, and see if we can help you resolve this at all. We are willing to work with you on the $328.76 invoice you paid. Again, this is not how we do business typically, we are so sorry you were not treated like gold!"
Jody F.
Jul 2010
First, many of the cabinets came in damaged. They were replaced but it hold up constuction considerably. We knew something was going on with the builder so we made sure that all of the vendors were paid by having the checks made out directly to the vendor instead of to the builder. However, it seems we should have done the same to Drexel! Drexel hires another company to do their countertops and has NEVER PAID THEM (per Doug Matrise)!!!! Now, we have an issue with one of our countertops being incorrectly sized. While the sink is centered on the vanity it is not centered on the countertop because it is too long. Due to it being too long we can't open the door to the watercloset all the way. If it would have been the correct size; we would be able to finish opening the water closet door. We notified Drexel well within the first year of ownership of the house. And BEFORE they were sold to the Fleishmann family. They dragged their feet and never addressed the issue. They have kept us hanging now with this problem for 10 months. Today, Doug Matrise, finally came out and said they will not fix my countertop. Because the "new" owners don't have any responsiblity. It took me asking several times to even get the vendor name that supplied the countertops out of him - and he's not even sure who did the job. Pretty sad. Funny how the name is STILL Drexel, the management is STILL the same but yet they dont' have any responsibility because the Fleishmann Family took over? You DO have a responsibilty to me Drexel! Everything went wrong right from the beginning. But we had patience and faith in you. We came to genuinely like the manager, Doug and his employees and now we have been told - not responsible? Yes, Drexel came and fixed and/or ordered new cabinets (for the ones that came in damaged) and you should have. But now we are left with 2 missing skins on the bathroom vanities and a countertop that really must be fixed - it's not just asthetics. We spent a significant amount of money with Drexel and they could care less; because they are the "new" Drexel. Any company that doesn't take care of it's pasts customers won't have them in the future.
Response from Drexel Building Supply
"I am the new owner Joel Fleischman, as of December 2010. I assure you... we are a new company. This is the first time I had heard of this problem. We are a new company... but I would be glad to assist you Member. My personal cell phone number is 920.979.4045. Yes we have retained Doug. Mr. Matrise and many of our designers are new and a new culture. I will try to contact you with Mr. Matrise's help. The company that you purchased your materials from went bankrupt. They owed companies millions. Please contact me; customer service is our passion. It was Drexel Interiors, owned by Home Valu of Minnesota. We are Drexel Incorporated of Campbellsport Building Supply. I am extremely sorry you have had any problems."
JOSE S.
Jun 2010
The day the carpet was installed, the small specs that were part of the pattern began to come off. Although I am aware that there will be small amounts of material that is "supposed" to come off as part of the manufacturing process, it was clear that the spects were not colored into the yarn but INSERTED into the yarn. What this means is that eventually all the various colors in the carpet would eventually come off, specially in high traffic areas which would show wear in a rather quick period of time. As I went back to the showroom, I noticed that all the other carpets they sold had the coloring fixed into the yarn either by some glue or as part of the yarn as it was weaved. In the one year process that it took me to deal with the company and the manufacturer Mohawk Industries two independent inspectors came into my house, one paid by them, one by me ($250.00 for mine). After many telephone calls and various attempts by them to try to convince me that there was no manufacturing mistakes on their part, the company decided to replace my carpet. What a nightmare!!! As a side note, the inspector that the company sent fell on his knee coming down a single step at the stair landing and tried to sue me. I don't know how it could have happened as he had taken the step going up the stairs and he saw me take it on the way down as I walking in front of him. After my insurance company came to take pictures and arrange an appointment with his lawyer they cancelled the meeting and I have not heard anything since. The sad part was that I asked Mohawk Industries (the largest carpet manufacturer in the US I think) how they can send an uninsured inspector to my house, and they refused to take any responsibility or any part in the resolving of this conflict. They washed their hands as did Drexel. Drexel has now changed ownership after the incident. I don't know how they are doing now.
Response from Drexel Building Supply
"Hello, We are sorry to hear about your unsatisfactory experience at Drexel Interiors back in 2009 and throughout this past year. You are correct in stating that since your experience with Drexel it is now under new ownership. Drexel is now locally owned by The Fleischman Family, and things have changed. We have put into place a 2 Lifetime Floor Covering Labor Guaranty which you can read about on our new website and I can assure you that if you came back to shop with us at the NEW Drexel your experience would be different. We do hope that you'll consider shopping with us in the future in order to experience firsthand the better service and value we can provide. Things have changed!"
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FAQ
Drexel Building Supply is currently rated 4.3 overall out of 5.
Drexel Building Supply accepts the following forms of payment: CreditCard
Yes, Drexel Building Supply offers free project estimates.
No, Drexel Building Supply does not offer eco-friendly accreditations.
No, Drexel Building Supply does not offer a senior discount.
Yes, Drexel Building Supply offers emergency services.
No, Drexel Building Supply does not offer warranties.