SPORT COUNTRY ATV & MARINE SALES & SERVICE

"We are sorry you were not happy with the service that you expected. Normally we do the diagnostics and repair of any unit. We did install the coil and sensor as you instructed us to, but after that we could see clearly it was not going to run right with that done. I see in our records that you picked your boat up in mid September and paid the parts and labor for installation of the coil and sensor. We did not charge you to diagnose the carboration issues. We really didn't understand why you were pulling the fly wheel off, but we do process units in the order that they come in. So if it didn't get done right away it is because there were other people who had brought their units in before yours that needed to be done first. It helps to schedule an appointment ahead of time and that way it doesn't sit here longer than necessary. If I remember correctly this was an older unit and we didn't have the proper fly wheel puller to get it off. Last year we serviced well over 1000 units in our shop and to my knowledge, I have over a thousand happy customers. It is generally our policy not to do "partial repairs". It always works best for us to do the full diagnosis and repair. That way we can send it home with you in confidence that everything is running well. We have been in business for 12 years, and I promise you we do not lie to our customers, we don't do repairs that are not necessary and we do our very best to provide top quality service to you. You didn't say what you ever did to get it running properly so we are wondering how it ended up for you. I want to apologize for any miscommunication or misunderstandings. I am not sure about what you said that I laughed at you, as it is not my personality to make fun of people or make light of difficult situations. I try to put myself in your shoes and be as helpful as I can while respecting the time that was promised to other customers first. We always appreciate the opportunities we are given to earn your business. Unfortunately, people will always take the time to write about whey they see to be negative experience, yet rarely do people take the time to share the positive ones. In looking at your records I see you have been back to the store this spring and that we have been able to provide you with some things satisfactorily. Please feel free to give us a call in person to discuss any further issues that you have so we can work together in the future."

"I has been a pleasure to provide service and products to you and your family over the years. We just wanted to clarify one thing that we are not a Minnkota authorized service center. We are able to sell and install Minnkota trolling motors and check to make sure all of the installation and connections are good, but we are not allowed to do work on the motors themselves. The only service center that I know if in Wisconsin is Scheels. Even so, the electronics items like these are difficult to provide "preventative" maintenance as electronics items just go out suddenly without warning. If the small accessories for that unit such as remote, foot pedals etc go out we can certainly replace as they are not worth repairing. As I said, it has been a privilege to provide products and service to you over the years and we look forward to many more years of continuing that relationship. Thank you for providing a positive feedback! We appreciate your business!"