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Fox Valley Cleaners
Carpets or Rugs - Clean at Home, Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch,
About us
In addition to utilizing the highest quality equipment and cleaning solutions, Fox Valley Cleaner’s Technicians use a multi step process composed of the industry best practices. We utilize a continual improvement process which helps us to maintain high quality standards and continually improve our services and techniques. Because our service is so specialized to specific fiber and soil types, we may request an on-sight carpet inspection prior to cleaning so that we can match our service to your needs for the best overall results. Most companies have watered down this multi step process into a “professional cleaning” that only loosely resembles a proper cleaning. For this reason, many people that have used non-certified firms have experienced very poor results thereby diminishing their perspective of the industry that we love. “I had Fox Valley Cleaners clean the carpets and furniture in my Chiropractic office and I cannot say enough about the great job they do. Their honest, hard working crew made my office look like new again. I will be using their services in the future and I would recommend them without reservation for any of your cleaning needs.” - Dr. Matthew Clover, D.C. Neenah “We’ve used Fox Valley Cleaners before & will continue in the future do to Great People, Great Service, Great Results ” – Jeannine K. Appleton “The service was excellent! My carpets haven’t looked this nice since I moved into my home two years ago. I have a cat and a dog, and the spots that I didn’t think would be able to be removed were even gone. I will highly recommend Fox Valley Cleaners to family and friends!” – Stephanie B. Appleton “I can tell you that we used a competitor for many years prior to trying Fox Valley Cleaners and from the phone call to the cleaning, we were extremely impressed with the level of service and quality of work performed. Two thumbs up. You just added another lifetime customer to your list. We will also be recommending your service to family and friends. Thanks Again!!” – Michelle S. Neenah
Business highlights
Emergency services offered
17 years of experience
Services we offer
and upholstery cleaning janitorial, bonnet cleaning, carpet, encapsulation & dry., flea and bed bug eradication, grout color sealing, steam, stretching and repair, strip and wax tile, tile
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.729 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 0% | ||
| 3% | ||
| 3% | ||
| 3% |
Showing 1-25 of 29 reviews
Michelle M.
Apr 2014
I think we got a coupon. It was very quick and easy. The carpet cleaning was very thorough and very clean. It didn’t take too long; I thought it would take longer and it didn’t. We even had some tough spots like the traffic areas. Everything was really good. With regard to price, they were very reasonable. We had done a couple of quotes through other people. In fact, we even considered just getting a Steamfast. But when we read how they cleaned, it turned us to them. I referred them to my neighbors.
Roxanna K.
Dec 2013
My off white carpet had multiple blood stains from my dog's nicked nail (don't clip nails near white carpet)! It was three days (due to a weekend) before Fox Valley Cleaners could come to clean. Chris, the technician was extremely knowledgeable about carpet cleaning. He applied specific products for the blood stain issue, and there is not a trace of blood now. In fact, I had had my carpets cleaned about three months ago by a reputable competitor, and my husband and I agreed the carpets were cleaner than right after the cleaning three months ago.
Response from Fox Valley Cleaners
"Thank you. We look forward to continue earning your business."
Donald H.
Nov 2013
He cleaned our livingroom, hallways, bedroom, office and walk-in closet. He also applied Scotch Gard to carpet. He was very professional.
Response from Fox Valley Cleaners
"Thank you very much for you good review."
Heather W.
Oct 2013
Fox Valley Cleaners did such a great job on our carpet! We had set in stains that would not come out with anything else, and they got them out! Our off-white carpet looks almost brand new! We were so impressed with his services, we can't wait to use him at our personal house!
Response from Fox Valley Cleaners
"Thank you very much for your positive review!! We look forward to working with you again. Thank you for allowing us the opportunity to earn your business!"
Amos M.
Sep 2013
We just finished up an addition to the upstairs of our home where we added a bedroom over our garage. In doing this, we moved our children into different rooms. The stairs were also in very rough condition from all of the construction traffic. Fox Valley Cleaners, utilizing the Rotovac, did a wonderful job renewing the carpet in our home. The bedrooms that were cleaned have seen years of use and most areas really look as good as new. The hallway has a fresh look and considering how bad the stairs were, they look wonderful. We almost considered just replacing the hallway and stairway carpeting. The price was more than I have paid others for a similar service in the past, but the results were worth the extra money. A wise man once said, if you can't afford to do it right the first time, you can't afford to do it twice. The technician was respectful and hard working. I would have been comfortable with him being in our home, even if we were not there.
Response from Fox Valley Cleaners
"Thank you very much for your positive review!! We look forward to working with you again. Thank you for allowing us the opportunity to earn your business! :)"
Joy C.
Jul 2013
I always use Fox Valley Cleaners because they are the best. We have our carpets cleaned at least once a year. They cleaned the carpets in the bedrooms and the living room.
They are excellent. I have a dog and three cats and my carpet is fourteen years old and it looks like new every time they are done. They are well worth every penny and they are kind of hard to get into because they stay pretty busy but they are definitely worth the money.
They are excellent. I have a dog and three cats and my carpet is fourteen years old and it looks like new every time they are done. They are well worth every penny and they are kind of hard to get into because they stay pretty busy but they are definitely worth the money.
Linda H.
Apr 2013
. .Called to remind us of our appointment shortly before his prompt arrival. Very friendly and courteous. He did an excellent job of cleaning a 20+ year old carpet that had never been professionally cleaned! It now looks great! I would say that the majority of the carpet looks like new..I could not be more pleased. I would certainly use them again. The entire cleaning process took less than 2 hours and drying time was approximately 7-8 hours. That, of course, would depend on humidity, house temperature, etc.
Cindy W.
Mar 2013
The gentelman who did the cleaning measured up my sq. footage and provded an estimate. Asked if Iwould also like to have the carpeting scotch guarded (explained benifits, etc.) but did not pressure me into purchasing. The job was completed very professionally and and my carpeting looked fantastic. My carpeting is 15 years old and when the cleaning was completed it looked like new. I was provided a small bottle of solution to use in case I get any hard to remove stains. The drying time took longer than I expected...about 24 hours. I would have Fox Valley Cleaners come again in a heart beat. I recommeded them to a friend who recently used them and they too were amazed at the fantastic job that they did.
Virginia D.
Mar 2013
Service technician arrived on time. He described services he would provide and asked me for areas of concern. Before starting he gave me a pre-work estimate of price. He was very professional and courteous. He did a great job with my carpets. They looked better than they had in years. We were very happy with his work and would definitely call him again.
Sheryl H.
Jan 2013
Absolutely AMAZING results! Very professional technician. This company knocked my socks off. I honestly never thought our carpet would look this good again. I was actually PLANNING on having spots remain after I got home tonight. But no -- it's like someone just put new carpeting in my home! And the customer service is top notch. Doing the happy dance!!!
Response from Fox Valley Cleaners
"We live for the Happy Dance!! Thank you so much!!! Made my day!!"
Rebecca V.
Dec 2012
Poorly, would not use this company again.
Response from Fox Valley Cleaners
"I read your review this morning regarding your experience with our company and I am truly sorry for our presentation and poor results. This is the first that I have heard of this and I will be looking into what happened. The employees that did the cleaning for you on 7/23/12 are no longer with our company. I feel that our current staffing is a much better representation of the quality service that we are striving to give our customers. I see that a follow up review of the job was done on the following day but it was not properly documented so that I could review the findings. As a certified company we must conduct our follow up investigation in writing and that process does not stop until the customer is satisfied with the conclusion repair/refund …etc. My goal has been 100% customer satisfaction since I started this company and I am both disappointed and embarrassed by what happened. I am not sure what happened with the subsequent follow up. Perhaps this employee chose to hide things from me regarding the quality of his work. Either way, I would have made a quick effort to earn your satisfaction had it been brought to my attention. I am sending out a full refund today for the $105.00 you had paid plus another $150.00 in gift cards. I promise you that you will have a much better experience the next time around and I hope that you will take advantage of the gift cards I am sending. As you can see by our other Angie’s List reviews and our 2012 Super Service Award, we work very hard to garner the satisfaction of our customers. I understand if you choose not to use our services again, as you stated that you would not, but I hope that you will reconsider. Again, I am truly sorry and embarrassed for your experience with our company."
Danelle L.
Dec 2012
carpet was back to looking like it did when was new.
Leslie B.
Nov 2012
The overall experience was terrific. They actually arrived early. Everything was completely explained to me and he even gave us booties to wear until the carpet was completely dry.
Stacy F.
Oct 2012
Professional phone contact, work done was terrific highly recommend.
Christopher A.
Sep 2012
Tim was very prompt in getting back to us and getting out to the house to get us a quote. This was a new house that we had purchased that we were getting cleaned prior to moving in. The move was local and we have had other carpet cleaning companies in the area clean our carpets and tile. We had never tried Fox Valley Cleaners and decided to give them a try after reading reviews on Angie's list. All I can say is WOW... these guys did an outstanding job. Tim and Allen came out the day of and explained what they were going to do; they were punctual, even called to let us know they would be on time. They walked through the house with us and pointed out stains they would try to get out and others that they thought was no chance, but would give it a try. They took exceptional care of everything when bringing in their equipment /hoses. We ended up going with the rotovac service on the carpets. The carpets looked good as new when they were done. Even more impressive than the carpets was the tile cleaning; night and day difference in the grout cleanliness when they were done. The cushions on the dining chairs also looked great. They started at 8:00AM and were at the house until about 3:00PM. We would definitely hire them again.
Robert S.
Aug 2012
They did an excellent job bringing it back to life.
Constance C.
Aug 2012
They were excellent. Their price was reasonable. The carpets looked really nice when they were done.
Bill D.
May 2012
No comment.
Response from Fox Valley Cleaners
"Please see company response to customer’s first review. Services were completed properly the first time. It was expected that some spotting and discoloration would occur during the drying process due to contamination from the padding wicking to the surface. It had been explained from day 1 that additional spot cleaning may be needed once carpets had completely dried. Thank you Rick for your professionalism with this job. Thank you to our customer for allowing us the opportunity to earn your business. Overall, we feel that our policies and procedures in dealing with pet odors reflect positively on the training that we have received through our certification process. We consider any review of less than an “A” as an opportunity to improve on our processes. Currently, we are unaware of any additional options for treating padding contamination aside from what we are currently offering our customers but we will continue to work with our vendors in researching new technologies."
Bill D.
May 2012
We called to have the living room carpet cleaned. We have three dogs, so we wanted spot cleaning also. They came in an cleaned. When the carpet dried, you can see where all the spots. We have pok-a-dotted carpet. Called them back, to spot clean again. For an extra $ 50 they will spot clean (which we asked for in the beginning), or for another $200 plus material they will replace the carpet pad. For the amount of money they want us to spend, we can put in laminate flooring... unless they can put the dirt back into the floor :o)
I will not be using these guys again.
I will not be using these guys again.
Richard C.
Apr 2012
I was so very pleased with the results, especially the stairs. I have had other carpet cleaners in the past, but was never as pleased and satisfied with the outcome as I was with Fox Valley Cleaners. I told my neighbor about them, and she too had her carpets done. I will definitely be having them come back whenever my furniture or carpets are in need of cleaning.
EVAN P.
Mar 2012
Because we did not know the date for moving into our new house with much lead time, I was not able to call Tim Garvey at Fox Valley Cleaners until just over a week before our household goods were scheduled to be delivered. He promised he would be able to clean the carpets throughout our house prior to the move-in date. He met me on the first evening I was available to provide a quote and his crew came to the house the next evening. They arrived 15 minutes early, were very polite and pleasant, and clearly explained the work they were going to do. They paid attention to detail and did thorough, high quality work. It was clear that everyone involved took pride in their work and was committed to customer satisfaction. I would highly recommend Fox Valley Cleaners.
Elaine P.
Mar 2012
They were on time and very professional. The carpet is only two years old but they were able to take some stains out that I thought would be there forever. They did clean the kitchen and back bathroom ceramic floor. They did a really nice and job and it looked wonderful.
The only negative was that they had us sign a form saying that if they broke anything they were not responsible for any cost. This did give us pause and may have look elsewhere in the future. It is a shame because they did a good job but I feel that they should be responsible for any damage they cause.
The only negative was that they had us sign a form saying that if they broke anything they were not responsible for any cost. This did give us pause and may have look elsewhere in the future. It is a shame because they did a good job but I feel that they should be responsible for any damage they cause.
Response from Fox Valley Cleaners
"Thank you very much for the opportunity to earn your business. We certainly appreciate your feedback on this positive experience. In regards to the work order approval which includes the Exclusion of Incidental, Consequential and Certain Other Damages, I would like to clarify. This is a standard inclusion in any work order agreement that protects a company such as Fox Valley Cleaners from opportunistic claims. It is our company policy that should any damage occur to a customer’s property while performing our duties, we will first bring the matter to the attention of the home/business owner and then document and photograph damages to be submitted to our insurance company. Our employees are very careful on the job, however, that does not completely eliminate the possibility of damage occurring. We do ask that customers remove any breakables or valuables from areas that we will be working in to help minimize the risk. This exclusion should not deter any customers from using our service as our written policies and procedures clearly state our intention to conduct business with honesty and integrity. Furthermore, it does not excuse or hold us harmless in the event of any negligence on the part of one of our employees. Thank you again for your continued trust and business."
Bryan K.
Mar 2012
After a call to set an appointment, a technician came to our home to give estimate, answer all questions and to clean a sample area of carpeting. (Special offer of the month) On the scheduled day of cleaning, a technician and his helper came to clean carpets. They were extremely hardworking, professionals that arrived on time, and came with a 'can do' attitude. Carpets did not get over worked with equipment, stains were removed without damage to carpet, and the carpets were almost dry when they were finished. I am very pleased with the results and would hire this company again.
Joanne L.
Mar 2012
They moved furniture, assisted with emptying the last of the stuff that remained on the floors (night stands and a bunch of boxes) and were totally cordial.
Angela W.
Mar 2012
The technicians came on time and walked through the areas with me to make sure they understood what I wanted. They took care of the bigger furniture to clean the main spaces. We have berber carpet that can get dingy and stick cleanings do not make it look any better. Rotovac seems to be the best tool to make it look new again. Our couch had been in a battle with small kids with a stomach bug and needed a general deep cleaning. The couch looks and smells like new again.
Licensing
State Contractor License Requirements
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FAQ
Fox Valley Cleaners is currently rated 4.7 overall out of 5.
Fox Valley Cleaners accepts the following forms of payment: CreditCard
Yes, Fox Valley Cleaners offers free project estimates.
No, Fox Valley Cleaners does not offer eco-friendly accreditations.
No, Fox Valley Cleaners does not offer a senior discount.
Yes, Fox Valley Cleaners offers emergency services.
No, Fox Valley Cleaners does not offer warranties.