Kontney Computer Group

Went very well

I went to Angie's List to find one that looked reputable and picked Kontney Computer Group. After talking to one of their technicians I was told the router would be in within 2 days. After a week I called back and they apologized for forgetting about me and sent a technician out who put a router in, set-up two wi-fi accounts, one for business and one for customers. People had a hard time getting onto the wi-fi and if they did they were kicked off in 10 minutes. I called back several times and the technician was to hook-up directly and make a few adjustments. After calling again, I spoke with a different technician who said a residential router was installed and that is why this was happening. He said I would need a commercial one installed in addition to the router in place. There was never a question that I was a commercial account and had explained this all up front, in addition they were billing my business. When yet another technician came to install the commercial part, I was told there was yet ANOTHER part that would need to be installed! I went from an original bill of $208.10 to $443.52!!! I am not at all happy with their incompetence and inconvenience it caused me. I should have been provided the correct quote for the equipment needed to properly do the job, not what I consider to be bait and switch.

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They advised me that I would be better off purchasing a new laptop as opposed to fixing the old one. They did not charge me for that diagnostic. They were very honest. I am actually getting ready to use them again very soon.

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Virus was removed and computer was cleaned up.  Computer runs much faster now and has more memory.  Will was incredibly helpful and kind.  Once we got back home with our computer, I had to call Will to help with the installation of an online game for my son.  He helped me work through the problem over the phone free of charge.

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Will was exceptionally patient and helpful, offering much better alternatives than what I had thought I had wanted.  He explained things clearly, with as much detail as I needed.  Follow-up service by phone was particularly effective in clearing up the last details of installation and training me to use a new system.

Kyle Kontney and one of his employees, Will, came to the house on time. They had us show them our computer set-up and where everything was. They then proceeded to make notes and take pictures of our equipment. We were informed then of our options and costs. They took the computers and phone back to the office to complete a lot of the work there. Kontney then came back to do all the installation work and educate us on our new system.We are very pleased with Kontney. They make it easy to understand all the technical jargon in plain English. The following is verbatim of what we had done.

1. (planning and procurement): Provides a one-on-one personal consultation to determine the best PC/Laptop for the clients needs, provide the best pricing on business grade equipment, make software recommendations based on the needs of the client. Place order/s, manage order processing and receive the hardware and software item/s.

2. (crafting and engineering): Load Windows OS from scratch, apply latest BIOS update to the PC/Laptop, firmware update the optical drive, install the latest drivers for the network card, sound card, video card, and north and south bridge chipset. Install all Microsoft Windows updates, install the latest version of Adobe Reader, Adobe Flash, Shockwave, and Java. Install all client-provided software and all purchased software, update all installed software (such as patches and hotfixes), configure all user profiles and migrate all data from old PC or Laptop and configure email clients.

3. (placement and delivery): Set up the PC/Laptops at the client's residence, configure and secure any wireless networks at the site, connect all wireless devices onto the new wireless network (if any) install any printers, scanners or scanners on the new PC/Laptop, remove any old printers, monitors, or Pcs and properly recycle including wiping all data off hard drives with a Department of Defense DoD 5220.22-M level wiping utility, provide client with brief overview of the new PC/Laptop physical features, provide an overview of the new features of the operating system and any new software, provide client with software folder with all media and manuals provided with the PC/Laptop and software packages.

4. (support and assistance): Provide thirty days of free phone support, provide thirty days of free remote control support.

Excellent service.  We needed new router programmed for our payroll direct deposit.  We had one day response from Kontney.  Technician interviewed us to make sure our needs were met with router provided.  Carmen (Technician) explained each sstep, called our provider to set up router.  Ran tests of both computers to insure everything working.

I like to use Kontney because I have found them to be reliable, knowledgable, and trustworthy.  I wouldn't trust my hard drive to just anyone.  They have come to the house to fix a major problem when we suffered the "blue screen of death" and took my laptop with them.  Other times, they've logged on remotely and solved the problem easily.

I stopped at Kontney Computer at 5:15 and Kyle was at my house to look at the problem by 6:00 (45 minutes). Kyle looked at the issues and told me he would need to take it to his office to work on it. He told me the cost before he left my house. He even gave me a discount since I was an Angies List member. Kyle is extremely professional and sincere. He was able to answer all my questions and even gave me some recommendations. He did not rush me when he reinstalled it and waited until I was satisfied with the computer before he left. He explained the problems that had occurred and what I can do to avoid them in the future. He reviewed the different security systems that are available and explained the advantages of some over others. Kyle is a wealth of information so I suggest you get a list of questions prepared so you can ask them and you don't think later " I should have asked him about..."

I have the world's slowest running computer even thought it was not very old. Will worked on it and clean it up. It was amazing how much better it worked. It was like getting a new PC. Great group to work with and there really know the "stuff"

Diagnosed computer

The owner of this business, Kyle Kontney is very knowledgeable and helpful and patient.  He is very thorough in helping to select the best equipment, e-mail and software for your specific needs.  He stands behind his sale to you.  He went the extra mile to get me an accessory on hardware I ordered but was missed and delivered wrong.  This is a small firm but very responsive and capable...from the people answering the phone and taking in questions or calls for help; to the expert who set up my system and trained me...Carmen; through to Kyle. 







I would use Kontney Computer Group again.  And I recommend them to others.

It was a positive experience.  They were very nice and obviously knew their business.  I will definitely use their services again.

They were fantastic!  They knew exactly what they were doing and did it quickly.  They explained everything to me step by step and wanted me to ask questions about things I didn't understand!  They are very knowledgable and their prices are extremely competitive.  I have yet to receive services from any other computer service company that come anywhere close to this company!!!  I have a new computer partner!

Fantastic experience.  While he was working he answered several questions I had and was making suggestions as to how I can avoid issues going further.  He was upfront with any costs and the end result was a working computer and increased knowledge on how to avoid issues going forward.
I highly recommend.

Kyle was amazing.  So nice, competent and calm (computer issues make me crazy!).  He just took over, dealt with our service provider, explained to me what he did.  I will definitely be using Kontney in the future.

. We specifically joined Angie's List to get a good computer repair & that is exactly what happened.

The drive failed catastrophically and the contents were not able to be saved.They tried everything and did not charge me because the data could not be copied.

I bought new hardware and so far am very pleased with it.

It worked out fine. I liked them because of the fact that they offered a free check up. They did the check up and cleaned out some of the unwanted files. They suggested updating which they would have charged for, which is understandable but initial inspection and the routine checkup they did not charge. They basically within one day had it done. What they did do helped out quite a bit.

We had a great experience with Kontney and will use them again.

Kontney Computers was excellent to work with in a number of ways.  They were very prompt at returning phone calls during both my services (repair and purchase).  Both of the employees I worked with could easily explain what they were doing in simple terms and train me on any new software.  I really liked the home delivery/pick up service as well.

 Overall, I would recommend this company to anybody for either a purchase or a home or business computer and for any type of repair work.  I feel it was a great value with excellent service.