Blackhawk Garage Door

On 7/23/2024 I signed a contract with BlackHawk Garage Door and paid a 50% deposit for the purchase and installation of a new C.H.I. Planks Cedar garage door. The salesperson, David Schaffran, informed me the lead time would be 6-8 weeks. On 9/23/24 a two-person crew from BlackHawk Garage Door came to my house and installed the new garage door, tracks, spring, and opener. The installation crew realized there was one damaged section as well as two other sections of the garage door that didn't have the correct color trim. At no point during the two-month wait did BlackHawk Garage Door notify me of any issues with the garage door, nor did the technicians notify me of the obvious problems until after installation was complete. They had already removed my existing garage door, tracks, spring, and opener, so I had no option but to wait for them to fix these issues with the new garage door sections. After the installation crew left, I called David Schaffran to inquire about these issues. David said he would get back to me later on 9/23/24, but never did. I emailed BlackHawk Garage Door's management the following day to get their resolution plans. The purchasing manager, Brandon Myers, responded claiming this was a warranty issue with the supplier, C.H.I. Garage Door. Brandon told me we were fortunate to be getting all four sections of the garage door replaced through warranty. This is not a warranty issue. This door was not to the specs I ordered per our contract. BlackHawk Garage Door knowingly installed a wrong and partially damaged door. Brandon has repeatedly assigned the blame on the supplier and insisted that BlackHawk Garage Door has done the best they could, glossing over the fact that BlackHawk clearly failed to properly inspect the door. I have had to inquire several times to get a clear answer as to when I would have the correct garage door installed at my home. The most information he provided was 4-5 weeks lead time for the replacement garage sections, and that the installation would be prioritized. After more than five weeks of waiting with no updates, I followed up again through email on 10/30/24. Brandon Myers responded claiming the replacement sections were backordered not once but twice, first on 10/11/24 and again on 10/24/24. I was never informed by BlackHawk Garage Door when these events took place. The revised ETA is now allegedly the second week of November, 2024. BlackHawk Gargage Door has been disrespectful to my time and property and has not performed on our contract. They have never taken responsibility, and their communication reflects a smug arrogance that they're doing me a favor even when it's their wrongdoing.

I have been using Black Hawk for years and they never disappoint! I came home at lunch time to find my garage door had a broken spring and cable. I called them right away, hoping to at least get it fixed by end of day. Nate told me they had a truck in the area and would be over in 15 minutes! I would never use anyone else - they are amazing!

Great service! The cable broke on my garage at work...called mid morning and it was fixed before noon. Very efficient in there work and very professional From the customer service person I talked to and the technicians everything was perfect. Would highly recommend them!

As stated above Brent was on time finished fast and told me the cost BEFORE he finished. We will NEVER use anyone else !!!!!

Quote was reasonable. Work was done on time and the communication was excellent. A great company with which to do business.

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My husband was home when the service person arrived, he was very impressed with how helpful the sevice person was. We were expecting to pay quite a bit for repair services and are happy that they were very reasonable with their prices. We will definitely use this company again.

The price was fair, the workmanship and professionalism were fantastic. The only complaint I have is when I talked to the first tech who came out we discussed in detail the fact I wanted them to paint the doors. When I talked to a second person in the office I again reminded them that they were to paint the doors and I would supply the paint. When I received the bid I naturally assumed the painting was included since I had mentioned it twice. It was not. I told them I would go elsewhere. I had requested an estimate at the same time I requested the one from Blackhawk. It came in 50% higher than Blackhawk. I reluctantly went with Blackhawk and their installer was so good that he is the reason I would recommend them.

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They did a fantastic job. Professional and helpful. Loved the finished product.

Casey was on time for the appointment to evaluate our garage door. We decided it was not worth repairing so he explained the different door options. We choose the door we like and set a time for the installation. He called the day before to confirm they would be there the next morning. The installer showed up on time, was very professional and paid attention to detail. He spent the extra time necessary to install the opener properly as it needed some adjustments. The door works and looks great!

Service was provided on time and done well. Will use again.

The rollers make it so quiet that I can't even hear the garage door going up. It was excellentand mdash;he came out and knew the competitor's products and could give me all of the pros and cons. He didn't try to sell me something more expensive, just gives the facts. The more I considered it, the more I thought the higher quality was best, but he was low key and very well informed. He showed up on time for the initial consultation, and once I decided to go ahead, he showed up exactly as planned for the work. He stayed until 8pm to make sure that it was all installed and fine-tuned. He makes sure that the details of the project are handled correctly, because he does the work himself.