Default business cover photo

Blackhawk Garage Door

About us

Locally owned & operated. See website for additional service area.

Business highlights

22 years of experience

Services we offer

Residential and commercial repair replace and installation of garage doors & openers.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.714 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
0%
3
0%
2
0%
1
7%
Showing 1-14 of 14 reviews
Truong N.
Oct 2024
1.0
$7,156
On 7/23/2024 I signed a contract with BlackHawk Garage Door and paid a 50% deposit for the purchase and installation of a new C.H.I. Planks Cedar garage door. The salesperson, David Schaffran, informed me the lead time would be 6-8 weeks. On 9/23/24 a two-person crew from BlackHawk Garage Door came to my house and installed the new garage door, tracks, spring, and opener. The installation crew realized there was one damaged section as well as two other sections of the garage door that didn't have the correct color trim. At no point during the two-month wait did BlackHawk Garage Door notify me of any issues with the garage door, nor did the technicians notify me of the obvious problems until after installation was complete. They had already removed my existing garage door, tracks, spring, and opener, so I had no option but to wait for them to fix these issues with the new garage door sections. After the installation crew left, I called David Schaffran to inquire about these issues. David said he would get back to me later on 9/23/24, but never did. I emailed BlackHawk Garage Door's management the following day to get their resolution plans. The purchasing manager, Brandon Myers, responded claiming this was a warranty issue with the supplier, C.H.I. Garage Door. Brandon told me we were fortunate to be getting all four sections of the garage door replaced through warranty. This is not a warranty issue. This door was not to the specs I ordered per our contract. BlackHawk Garage Door knowingly installed a wrong and partially damaged door. Brandon has repeatedly assigned the blame on the supplier and insisted that BlackHawk Garage Door has done the best they could, glossing over the fact that BlackHawk clearly failed to properly inspect the door. I have had to inquire several times to get a clear answer as to when I would have the correct garage door installed at my home. The most information he provided was 4-5 weeks lead time for the replacement garage sections, and that the installation would be prioritized. After more than five weeks of waiting with no updates, I followed up again through email on 10/30/24. Brandon Myers responded claiming the replacement sections were backordered not once but twice, first on 10/11/24 and again on 10/24/24. I was never informed by BlackHawk Garage Door when these events took place. The revised ETA is now allegedly the second week of November, 2024. BlackHawk Gargage Door has been disrespectful to my time and property and has not performed on our contract. They have never taken responsibility, and their communication reflects a smug arrogance that they're doing me a favor even when it's their wrongdoing.

Barb B.
Feb 2022
5.0
Yes, I recommend this pro
I have been using Black Hawk for years and they never disappoint! I came home at lunch time to find my garage door had a broken spring and cable. I called them right away, hoping to at least get it fixed by end of day. Nate told me they had a truck in the area and would be over in 15 minutes! I would never use anyone else - they are amazing!

Bob S.
Dec 2020
5.0
Yes, I recommend this pro
Great service! The cable broke on my garage at work...called mid morning and it was fixed before noon. Very efficient in there work and very professional From the customer service person I talked to and the technicians everything was perfect. Would highly recommend them!

Jo J.
Sep 2017
5.0
Yes, I recommend this pro
$249
As stated above Brent was on time finished fast and told me the cost BEFORE he finished. We will NEVER use anyone else !!!!!

Andrew B.
Apr 2017
5.0
Yes, I recommend this pro
$5,000
Quote was reasonable. Work was done on time and the communication was excellent. A great company with which to do business.

THOMAS K.
Mar 2016
5.0
Yes, I recommend this pro
$2,800
unknown

ROCHELLE P.
Feb 2016
5.0
Yes, I recommend this pro
$1,000
unknown

DONNA F.
Jan 2016
5.0
Yes, I recommend this pro
unknown

Rory W.
Dec 2015
5.0
Yes, I recommend this pro
$300
unknown

Kelly H.
Aug 2015
5.0
Yes, I recommend this pro
$120
unknown

Diedre B.
Jul 2015
5.0
Yes, I recommend this pro
$1,650
unknown

Warren S.
Jan 2015
5.0
Yes, I recommend this pro
$200
unknown

Barb B.
Jan 2015
5.0
Yes, I recommend this pro
unknown

Kenneth M.
Jan 2015
5.0
Yes, I recommend this pro
$200
My husband was home when the service person arrived, he was very impressed with how helpful the sevice person was. We were expecting to pay quite a bit for repair services and are happy that they were very reasonable with their prices. We will definitely use this company again.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Blackhawk Garage Door is currently rated 4.7 overall out of 5.

Blackhawk Garage Door accepts the following forms of payment: CreditCard

Yes, Blackhawk Garage Door offers free project estimates.

No, Blackhawk Garage Door does not offer eco-friendly accreditations.

No, Blackhawk Garage Door does not offer a senior discount.

No, Blackhawk Garage Door does not offer emergency services.

No, Blackhawk Garage Door does not offer warranties.