The Cleaning Authority- Appleton

If I could give 0 stars I would. Items were frequently missed. Ring left around our toilet, bed made sloppily, kitchen sink not cleaned. We were only ever given excuses. I will never hire this company again.

Not a good service, I don't even know where to begin. They make the beds horribly, every time they come they do either one of this, put the conforters backwards or just throw the conforter on top of the bed, just like my 14 year old will do it. There has been several occasions that they don't do the things that are part of the list of things they are supposed to cover. Also, if they see an empty can of soda or an empty bag of chips on the table, they will clean the table and make sure to put the trash back on top of the table just as they found it, which is ridiculous! Overall I'm not happy with their service

Very disappointed. There were crumbs on the kitchen counter left from our breakfast, dirt on the floor (no mopping), and vacuuming was done but did not move anything, such as the dog bed and found dirt and dust in each room on carpet, bathroom mirrors were not cleaned, shower doors not cleaned, did not sweep the basement, did put anything back such as the DVD player they cleaned under was left pushed back and sideways, and also broke a coaster. They informed us about the coaster but not about the chip in the hardwood floor from the coaster. Also talked to owner who stated they were at my home for three hours but in fact I checked in at 12:30 pm when they arrived and they were gone by 3:00 pm. The owner offered for them to come back, but NO THANKS!!!

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I have had cleaning services for many years, but this was my first experience since moving here.
I wanted a service rather than an individual - as one previous reviewer mentioned. I used them for about 3 months with them coming every other week.
Maybe it's because I have had fantastic service in the past, but I was disappointed in the overall service.It's not that they did a bad job, but it was not in my estimation, and compared with previous experiences, a professional job. It was superficial. Things were often missed from one time to another. Several things I mentioned were happily completed when I mentioned them, but not done the next time.
when I discontinued the service, the owner said I should have called her because she personally does many of the "re-dos". OK that spoke volumes. This was not a one time event.
I don't feel it is my responsibilty to tell a professional cleaning service how and what to clean in my house. that's what I pay for.
In the end, it was nice to see the house cleaned, even though superficially. But it was certainly not worth the money. 

They did a good job. The house was clean when I got home.

See above