Security-Luebke Roofing

Great job, would definitely hire again!

It went great...they communicate well (I appreciate that they call back promptly) and the work looks fantastic.

unknown

unknown

.

.

The job went very well. The team was on time, very courteous, professional, and cleaned up daily. Any questions and concerns were immediately. Follow up was great!

This was an interesting experience from the beginning.  Rob Foat came out to our home in December, 2013.  He knew ahead of time that we wanted an estimate and that we wanted gutter toppers.  He was disorganized and definitely a guy that simply flies by the seat of his pants.  He didn't measure for gutters but claimed that he was able to determine how much gutter we needed based on using Google maps.  He didn't have a price per foot and just shot out what seemed like a random estimate of $2400.  We didn't act right away instead deciding to get other estimates.  Rob's was the second highest estimate out of the five we had gotten.  We liked his gutter toppers best and no one seemed to have a comparable topper aside from Leafguard who were terribly expensive.  I called Rob after several weeks and asked if his price was flexible.  He it was not and that he should have actually charged us more because he had measured incorrectly.  I reminded him that he did not measure at all and he simply said we would be getting a steal of a deal because he would honor the price regardless of his mistake.  I told him about my other estimates and he was persistent in selling what he described as the best gutter topper.  We had more questions and called him back.  He didn't call us back but randomly stopped by our house unexpectedly while our kids were napping and woke them up.  My wife was pretty upset.  He did this a second time a few days later; showing up unexpectedly when my wife was leaving for work and wanted to work things out even though she was leaving when he pulled in.  Honestly, we were sold on the gutter toppers but not on Rob and the price.  I actually called and asked for another salesman but the woman I talked to on the phone said she would speak with Rob for me about my concerns. In hindsight we should have ruled them out but the gutter toppers were a priority.  Because of this we just settled and went with his company.  He came back over to our house and had to refill out the paperwork because he had lost the original paperwork.  He then asked us for all of our information about our metal roof including how much we paid for it.  He said if we would give him copies of our receipt and the information on our roof, he would give us money off the gutters.  We weren't comfortable giving him the receipt or telling him the cost of the roof.  I told him I could give him the company information.  He was persistent but I didn't give into this.  We signed the contract and he said he'd call us a few days before the work was scheduled.  Maybe a week after signing the contract a gutter company showed up at 7 am and started working on our house.  It was not Security-Luebke and Rob had not called us.  I called him right away and this is when he told me he subcontracted the gutter part of our job.  He never told me this in the contract.  This is where I got mad because three similar smaller gutter companies had already given me a significantly lower prices.  About a week later a Security Luebke guy, I think his name was Andy, came and put the gutter toppers on.  We had a huge rainstorm shortly after the toppers were put on and I noticed several concerns and one of them was significant.  There was a space were our gutter adhered to the house where water was not even being caught in the gutter.  I called Andy and he came over right away.  He put a diverter on the gutter topper which was ineffective.  I called him back and left a message.  He did not call me back.  I called Rob.  Somebody came back, I'm not sure who because they didn't talk to us, but a different diverter was put on and the gutter topper was slightly mangled.  At this point, I don't know what to do.  I don't think I should have had this many hassles or problems simply with gutters.  The gutter toppers, which were supposed to be the best, have flaws.  Where there are seams in the toppers, water runs off the gutter and does not make it into the gutter.  There is a spot on the back side of the house where there is always a puddle of water because of the amount of water that simply runs off the gutter.

They completed the roofing work first, but it took about 2 more weeks of waiting for the gutters and downspouts.  They subcontract out that type of work.  Once they got here the work was done in less than half a day.  
All were very courteous and hard working.

roof work was completed in a couple of days by a prossional and prompt team. Siding work was completed over a couple of weeks meticulously and carefully by an individual. This company is more expensive than some, but does high quality and professional work. They did a tear down and rebuild of the entire peaked roof several year ago and returned promptly to fix an issue that arose. We feel confident that our home will rmain watertight and in good condition thanks to their repair work.

Contractor ordered parts and will complete the job when parts arrive. I'm impressed with their service so far.

Very good job completed on schedule. Site work was very clean.