Master Spa Parts

Terrible exp with Master Spas of WI! Waited for them to fix my hot tub for months!!! Their service dept (Brittany) is rude and non-responsive. Quoted me $600 on a new wet end/motor. I asked them to provide me the part number for the wet end 3 months ago .... I am still waiting for a response!!! As it turned out it was a bad seal (wet end and motor are fine.) Cost $150 and 48 hrs to repair. Stay away from Master Spas!

DO NOT BUY A MASTER SPAS HOT TUB OR ONE FROM AQUA SPAS! I PURCHASED A LEMON TUB AND AQUA SPAS ABSOLUTE WORST COMPANY INCLUDING EMPLOYEES (INCLUDING OWNER/CASEY) TO WORK WITH!!!! BUYER BEWARE!!!!! It takes a lot for me to ever give a bad review as I know things are tough all over, however, I hope to help others from going thru the nightmare and stress that I have for the past 3 years, yes 3 years with this inept and unprofessional company. I have kept records, a literal book, and phone calls from day 1 when my new Master Spa tub that was purchased at Aqua Spas in Longmont CO, was delivered. In a nutshell, employee selling the tub AND later to find out....the installers....gave me lots of wrong information from how and where to set up the tub to how to care for it....over the last 3 years has cost me LOTS OF MONEY OUT OF MY POCKET BECAUSE OF WRONG INFORMATION (from have the electrical re-done and as well as having my deck re-done!) Master spas also sold me a lemon. Over the 3 years i've had it, it's already needed a new pump, a top sider control panel and lately...a whole new mother electrical board! Setting up service calls has been a nightmare. The left hand doesn't know what the right is doing...many times had a set date and time to have no one show. Was told "scheduling error"...many times. Many times the Longmont location store was just "closed" upon driving there for chemical and such. Was told as many of the employess throw each other under the bus...Aqua spas can't keep employees. And I've been lied to from employees who claim they hold one position and will make offers to find out they are "just a salesman" and can't uphold promises they made. Unbeleivable.... After years of stress and frustration...and a lot of money out of pocket, i insisted on speaking with an owner. Casey took my call. Was going to be my new "go to person" for all my problems going forward and with that, got his cell phone. Well, I had reached out to Casey on 5 occasions for ongoing issues, only to NEVER receive one follow up message or call. I am walking away from anyone related to Aqua Spas as the stress with the multiple hours I have spent with people who either don’t know their jobs or just don’t plain care, including the owner Casey….and I will keep my sanity.

FRAUD!!! This company stole our money!! DO NOT UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THEM. We spent $1400 on a cover that came damaged, we refused it and sent it back. I filed a complaint immediately and got Kristina in customer service, if you can call it that. This woman is beyond inept, she never answered emails, refused to put me in touch with management, and then sent a new cover without even notifying us. The new covers came and were also damaged, we sent them back immediately and contacted them immediately. Now even though we have not received any product they are saying that they are not going to give us a full refund, they are keeping $1000!!! How is this not theft!!! Reporting to Better Business Bureau and warning any social media outlet I can. This company is fraudulent and they are thieves!!!

THERE WAS A SMALL LEAK WHEN WE FIRST STARTED IT UP, PROBABLY FROM THE ROUGH TRIP DOWN THE HILL. BUT THEY PROMPTLY CAME OUT AND REPAIRED IT. THEY DO USE OUTSIDE PEOPLE FOR SERVICE SO SOMETIMES GETTING QUESTIONS ANSWERED & CUSTOMER SERVICE ARE NOT GREAT.