
Kustom Kitchens & Bath Shoppe
About us
Kustom Kitchens and Bath Shoppe offers complete kitchen and bathroom remodeling services in Wisconsin. Our unique approach to remodeling your kitchen or bathroom ensures an enjoyable remodeling experience.
Business highlights
Services we offer
Kitchen and bathroom remodeling, sell and install countertops, granite and marble, cultured marble, ceramic tile & solid hardwood tops.
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Assorted photos uploaded by Kustom Kitchens & Bath Shoppe
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Tear out was efficient and well done. Kustom Kitchens workers protected our wood floor and stairs with blankets to prevent any damage and were quick to clean up any dust/debris left behind. Electrical and Plumbing were subcontracted and both were great to work with. Electrician, was friendly and made suggestions on a dedicated circuit for the bathroom as it was not previous to this remodel. Plumbers were also friendly and did great work. Inspections were next and delayed us due to a few issues. One issue was not related to Kustom Kitchens work or the remodel, but needed to be fixed upon opening up the walls. The others were nail plates around plumbing and electrical. The electrician was present during this inspection and quickly fixed those issues once identified.
Drywall was next and was fast and efficient. I'm very pleased with the way the texture looks and the quality of that work. Tile followed the drywall and caused the most angst of the entire job. The tile itself looked good but the grouting left much to be desired. There were numerous cracks, pinholes and missed spots in the grout. As I write this review the Tile guy has had to come back out 4 times to fix issues with the grout. After tile was the cabinet, final electrical, and final plumbing. I was very pleased with the quality of the cabinet, after they added the 3rd drawer which was missing when initially installed.
Some of the small details were missed along the way. The electrician didn't receive the bathroom fan to install, after another model fan was suggested to them from a local home improvement store, they decided to get the original fan as proposed. The plumber was not told to add a downspout for the bathtub but asked us if we intended on having one which we did. The 3rd drawer on the cabinet was missing and had to be installed after the cabinet was in place. The day for us to do the painting was lost, partially due to inspection results but caused painting to have to be done after the bathroom was completed. The medicine cabinet that was installed did not live up to expectations. We replaced this with a cabinet we found at Lowes that was higher quality and better looking. Plans called for tile behind the toilet but the workers were not informed of that so that was not done as they stated it never made it into the quote.
"In response to her complaint regarding the work we did replacing drawer boxes and glides. We completed the work as contracted and did experience some difficulty securing the then particle board drawer heads to the new drawer boxes. We did make repairs to the drawer heads and the damage was barely noticeable. We were under the impression that we had solved the issues she had with our work and also went back to make some additional adjustments. We apologize if she feels we were rude in our dealings with her which was not our intention. It is our policy not to offer refunds for work we completed as contracted, therefore we will not honor her request for a refund. Dennis Schwersenska-Owner"
Licensing
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