Window World

We used WW twice for window and door replacement. Initially we were pleased. The installation folks were friendly and engaged. However, one of our windows did not function properly. Called WW and they said they'd take care of it and wanted me to measure the window, which I did and described what window needed work. An employee came to the house a few days later and said he would reorder window. Several weeks later, I received a call to set up time for the replacement window install. The workers came to the house but it was the wrong size window. No problem. Mistakes happen. Unfortunately, it took WW two additional attempts to order and install the new window over the course of several months. On the last visit, the right window was finally installed. However, the window screen wasn't ordered. The installer said he'd order the screen. I don't think they ever did order the screen at that point. After waiting for more than the month, I called WW and was told they would find out what was going on. Again, I had to call them back after waiting for weeks for an update. This happened four times. I was told multiple things. The screen was here and they would come out to install. The screen was the wrong screen, sorry, and they would have to reorder. I finally got a call from Deann or Deanna who is the owner. She apologized and said what happened was unacceptable. But, she then went on to blame the manufacturer, which would have been more believable if WW would have kept me updated. Instead, I always had to call them. Finally, I called them yesterday and they said they had received the screen yesterday and they sent out an installer who put in the right screen. By this time, I didn't believe they had just received the screen. I felt, instead, it was not a priority for them to resolve the issue. Took all of a few minutes to put in the right screen. But, I never got a call from them the screen was here and I'm sure if I didn't call them I would have waited indefinitely for this simple fix. The experience left me feeling that after giving them business and thousands of dollars they got what they wanted and were unconcerned about servicing the warranty or ensuring their mistake was resolved as promised multiple times. This all started in October or November 2020. Not resolved until August 17, 2021. Very unsatisfying experience. Very poor customer service and accountability.

There was no issue when we called them about the door problem. We are very pleased with their customer service and I have been very happy with them.

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