R. Tews Construction & Design, Inc.

"Concerns & Resolutions For over 25 years, we at R. Tews Construction have built our relationships and reputation on high quality materials and service. We greatly appreciate feedback, as it gets absorbed internally – throughout the company and the sub-contractors – and we use that information to do better. Any experience that is less than ideal is of high importance and concern. R. Tews addressed and resolved these customer concerns in reference to the addition/remodel project: 1. Patio door: The weather stripping at the junction of the latch was gapped 1/8” from the frame. Under warranty, the Anderson service technician disassembled the door, installed all new weather stripping, and made necessary adjustments for a tight fit. The customer acknowledged being 100% satisfied after the service. 2. Yard work: The addition was on the back of the home, which required construction vehicles (concrete truck and excavator) to travel across the side lawn and into the back yard. At the end of work, black dirt was brought in and hand-raked to smooth out the areas where the construction vehicles traveled, at no charge to the homeowner. R. Tews Construction adheres to all construction and remodeling laws, including the Right to Cure. Details of this law, and others, can be read at: http://wisbuildblog.org/right-to-cure-law-use-it-or-lose-it/"

"Thank you for your patronage and we all enjoyed working with you both very much!"

"Creating a new kithen design, in collaboration with this client, was enjoyable and we worked very well together. A big Thank You for trusting me and for helping with inspiration."

"Because of the openness allowed for creative ideas, this project definitely reflected the clients personality and improved their daily living. Thank you so much for your enthusiasm and support during the remodel."

"Our company strives to make sure all of our customers are taken care of and we believe honesty is the best policy. We are somewhat bewildered by this report. R. Tews Construction is very sorry for the way this Member feels about her remodeling experience. We always try to make all of our customer’s remodels goes as smooth as possible. The contract was signed in January of 2005. The work started within 30 days of signing. In addition to the original scope of work there was multiple change orders signed, the last in April. The changes orders alone added 22 days to the project itself which took about 6 months. Every time a change order is signed; new materials have to be ordered. Once the product arrives, R. Tews employees and subcontractors are then rescheduled accordingly. We do perform several projects at one time so scheduling can sometimes come into play especially when customers have additional change orders. The way R. Tews Construction operates its company is that we have our own prep, framing, and finish trim employees. There are licensed subcontractors who do perform work for R. Tews such as plumbing, electrical, and HVAC and this is required by State Law. These are subcontractors that are skilled in their profession, and we have a good working relationship with them. The original scope of work in the basement included saw cutting for reworking the plumbing and egress window. This can be a challenging procedure in a confined environment such as the basement. Precautions are taken for all employees during this procedure. Smoke alarms can sometimes be tripped because of the dust and smoke from the saw cutting. The employee was never admitted to ER as stated nor did he have any ill or adverse effects from saw cutting. Getting fresh air outside would be normal after being confined in the basement saw cutting because of wearing a dust filter mask and the fumes of the saw. When Members’ kitchen was down for her remodel, R. Tews purchased a temporary sink and installed it for her convenience so she would have a working sink to help ease one of the challenges of not having working kitchen. We have an open book policy at R. Tews construction and we do a final job cost breakdown at the end of every project and sit down with the client to review, so every client is aware of costs. R. Tews also will gladly furnish any invoice copies to the customer upon request. We bill invoice plus Profit and overhead so there are not any hidden costs for allowance items such as plumbing, electrical, flooring, and HVAC etc. A customer’s final selections of product can add additional costs for their project. This is an overage for the project and an additional cost to the customer."