Kelly Heating & Electric
About us
Additional email - [email protected] .
Business highlights
Services we offer
Electrical, air quality, commercial & new construction., cooling, heating, humidifiers & generators, plumbing, residential, temperature control
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 8% | ||
| 5% | ||
| 0% | ||
| 3% |
Josh also told me which brands to watch out for and I spent a great deal of time on the internet researching this information before I met with him and again after I had all my bids in. He did give me correct info and two of the bids I received were for product that did not have good track records. I decided to go with Kelly's based on the professional way that Josh dealt with me and because Mitsubishi is a leader in this industry and Kelly's as Diamond Dealers can offer a 10 year warranty on parts, none of the other companies could come close to that.
ON the day of installation the technician, Derek, showed up right on time. He did a quick walk through to see where he would be working and then laid drop cloths throughout my home. He was very friendly and explained everything he was doing when d*** it. He was respectful of my home and I explained to him that I had 2 sick pets and he went out of his way to work around them and even gave me updates on my one cat when I was out of the room. I had arranged for a Condo Association board member to meet with him to discuss placement of the outside unit and he was respectful of him as well. He was here for two days and was a joy to have around and had a super sense of humor. When finished with the installation he was very conscientious and cleaned up the areas where there was a mess, he had to drill through my basement wall so there was lot of concrete dust and debris from that. He spent a good deal of time walking me thru how to use each unit and explained the symbols on the remote controls and showed me where to find the info I needed in the manuals. We also discussed maintenance and he showed me how to clean the filters and suggested I get my system serviced in about 2-3 years. I cannot begin to say how happy I am with the system overall, it works quickly to cool the areas that I want and makes virtually no noise. They told me it would be quiet but I never imagined it would be this quiet!
I worked in Customer Service and management for many years and am very focused on that, Kelly's met my high standards for customer service and deserve an A++++++ rating. Anyone wanting a ductless mini split system would be a fool not to go with Kellys and Mitsubishi. Great company and great product!
All figured out. My last review was messed up.
They are a reliable team and very nice to work with!
"Hi [Member Name Removed], When our office personnel met with you, he gave you a verbal price of $400, you told him to go ahead w/ the work and contact your daughter in-law [Member Name Removed]?? He told you that it would be a few weeks before we could get there and would not be during the week of the 4th of July. Our office person thought this was worked out and thought you were a wonderful guy. We will try to contact you to discuss. Thanks!"
I contacted Kelly Heating and Electrical for an 'second opinion' for electrical upgrades in my home. Jeremy was my main point of contact throughout the process. He was thorough, knowledgeable, and informative; he was also friendly and professional. The estimate he created was quite reasonable; and when one portion of the work turned out to be more a little than he expected, he did not charge me extra.
The project took a little longer than expected, but I was in no hurry and I understand that this happens in projects. Because weather turned out to be a factor, Jeremy took this into account and rearranged the order in which he performed the work to prevent delays. He had two additional electricians perform most of the work, but was present and maintained contact with me.
The ONLY reason for a B in the professionalism category (really more of an A-) was due to my experiences when calling to the main Kelly phone number. The customer service representative on the other end of the phone was a bit abrupt and did not seem to want to help. I gather from her that the main phone number is primarily for the Heating/Plumbing side of the business -- but I had no way of knowing this.
Overall this was a good experience, good work done at a reasonable price, and I would use them again.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.