Kelly Heating & Electric

Furnace now runs more effient

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Prompt and knowledgeable and worked quickly. Definitely would hire again.

There were two delays before they came to my site to do he job. Nevertheless, they did get it done before I picked up the car.

The service itself took a day, but it took a little while to get it scheduled. The workers were professional. If I need an electrician in the future, this is who I would call. Everything is working fine right now.

Everything as described

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I'm a first-time homeowner, buying my 100-year-old home last year.  The previous homeowner (a more experienced do-it-yourself kind of guy) highly recommended Kelly to me, and I can see why!  In the last several months, I've called them out for service on the ancient boiler that came with the house,  and consulted with them on a new boiler, which they installed about a month ago.  A week ago, they also put installed two electric space heaters on an unheated enclosed porch, and did all the wiring for it.  ALL of the Kelly employees who have worked on my home have been prompt, courteous, helpful, and patiently answered my many questions.  They are also careful about covering carpets when they work, and cleaning up.  The new boiler is running like a charm, and I've had no problems with the space heaters, either.  Best of all, they have not only NOT tried to pressure me into buying expensive products I didn't ask for, but in assessing my porch's heating situation, they even gave honest advice recommending a lower-cost solution than what I was originally considering.  As an obviously ignorant young homeowner, I am often afraid someone will take advantage of my inexperience... but I am confident I can trust these guys, and will call them again.

Annual furnace maintenance.  "Found" a hose that was collapsed.  They did not have a replacement hose, only a hose kit that cost $100.  Later I found the applicable hose for less than $10.  When technician left he took all the hoses that were not used.  I called and said I paid for the hoses and wanted them back.  He said I could pick up the hoses that were in the kit at their office.  4 days later, I went to office and no one knew anything about the the issue.  They did not have the remaining hose kit from my service.  They offered me a $60 refund.  I accepted this offer.  I also requested a refund of the sales tax I paid.  Owner said he already paid sales tax on the parts and would not refund.  (This is not correct.  The customer pays sales tax on the sale.  If there is a reduction in the sale, sales taxes should be reduced).  Ultimately, the owner stated that the issue had taken too much of his time and he hung up the phone on me.  Very unprofessional.  I will never use this company again.  I question whether there was ever a kinked hose to begin with and that the only option was to buy a hose kit for $100 when the only hose needed was only $10.

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I was happy with the quality of work but had a little shock when I received the bill.  I knew ahead of time there would be a $140 diagnosis charge but I did not expect $114 charge to replace a part that can't have cost more than $30 retail and 90% of time spent would've been on diagnosis.  All in all, the technician was here not more than one hour.  I asked how the charges were broken out on the contactor repair and was told it was a flat book rate which is why there was no breakout for labor and parts.  Perhaps this is standard practice for HVAC but it doesn't provide a very above board understanding of costs.  Perhaps it comes down to more of a trip charge that is built into the other costs and for this they do not break it out.  I do credit them however that they responded very quickly on a hot friday afternoon.  My air conditioning unit was tripping the breaker and they diagnosed and fixed it in under an hour.

I met with several different sales reps from different companies in the area, I picked A rated businesses from Angies list and one contractor that a friend had used.  Josh, the sales rep for Kellys was the youngest and by far the most knowledgeable person I met with and he also seemed genuinely interested in helping me. He was very professional and brought colored brochures of the product line. We talked about my options and he measures the spaces that would be used for installation.  The following day I received 6 very detailed quotes with different options for me to pick from.  Everything was spelled out from the products to be used, what was included, cost and warranty information. Some of the other reps I met with sent brief emails with basically a price. 
Josh also told me which brands to watch out for and I spent a great deal of time on the internet researching this information before I met with him and again after I had all my bids in.  He did give me correct info and two of the bids I received were for product that did not have good track records.  I decided to go with Kelly's based on the professional way that Josh dealt with me and because Mitsubishi is a leader in this industry and Kelly's as Diamond Dealers can offer a 10 year warranty on parts, none of the other companies could come close to that. 
 ON the day of installation the technician, Derek, showed up right on time. He did a quick walk through to see where he would be working and then laid drop cloths throughout my home.  He was very friendly and explained everything he was doing when d*** it.  He was respectful of my home and I explained to him that I had 2 sick pets and he went out of his way to work around them and even gave me updates on my one cat when I was out of the room. I had arranged for a Condo Association board member to meet with him to discuss placement of the outside unit and he was respectful of him as well.  He was here for two days and was a joy to have around and had a super sense of humor.  When finished with the installation he was very conscientious and cleaned up the areas where there was a mess, he had to drill through my basement wall so there was  lot of concrete dust and debris from that.  He spent a good deal of time walking me thru how to use each unit and explained the symbols on the remote controls and showed me where to find the info I needed in the manuals. We also discussed maintenance and he showed me how to clean the filters and suggested I get my system serviced in about 2-3 years. I cannot begin to say how happy I am with the system overall, it works quickly to cool the areas that I want and  makes virtually no noise. They told me it would be quiet but I never imagined it would be this quiet!   
 I worked in Customer Service and management for many years and am very focused on that, Kelly's met my high standards for customer service and deserve an A++++++ rating.  Anyone wanting a ductless mini split system would be a fool not to go with Kellys and Mitsubishi. Great company and  great product!

Office staff were friendly and helpful. Service provider Mark arrived on time and was very kind and thorough. Following a brief power outage the AC unit would not restart even after resetting the breaker. Mark listened to my explanation of what I had experienced and the things I had tried doing to resolve the problem.

All figured out. My last review was messed up.

They are a reliable team and very nice to work with!

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They are honest, reliable, fair and straight with me.  They did an excellent job!

unknown

Everything went good. They do clean work and know exactly what needs to be done without fumbling around. The crew was easy to talk to too and did not mind answering questions. Without a doubt, if want a trust worthy company to rely on, Kelly is the place.

Response was great.  Scheduled within 3 working days.  Electrician showed up early and hustled to complete the work in a timely manner to reduce cost.  He did not even mind my watching and answered all my questions.  Great service.

Jeremy was great to work with and came out to do the inspection even though there was no guarantee that he would get the job. Our home inspector identified several electrical issues that needed to be addressed in the home that we intended to purchase. Jeremy came out and did the inspection and identified all that needed to be done. The inspector had indicated that perhaps aluminum wiring had been used, but Jeremy dispelled that worry plus looked over the other work that actually needed to be done. The seller was free to use another contractor to actually do the work, but eventually had Jeremy to do the work.

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I contacted Kelly Heating and Electrical for an 'second opinion' for electrical upgrades in my home. Jeremy was my main point of contact throughout the process. He was thorough, knowledgeable, and informative; he was also friendly and professional. The estimate he created was quite reasonable; and when one portion of the work turned out to be more a little than he expected, he did not charge me extra.

The project took a little longer than expected, but I was in no hurry and I understand that this happens in projects. Because weather turned out to be a factor, Jeremy took this into account and rearranged the order in which he performed the work to prevent delays. He had two additional electricians perform most of the work, but was present and maintained contact with me.

The ONLY reason for a B in the professionalism category (really more of an A-) was due to my experiences when calling to the main Kelly phone number. The customer service representative on the other end of the phone was a bit abrupt and did not seem to want to help. I gather from her that the main phone number is primarily for the Heating/Plumbing side of the business -- but I had no way of knowing this.

Overall this was a good experience, good work done at a reasonable price, and I would use them again.