Thermex Valley Heating And A/C
About us
Thermex Valley Heating & Air Conditioning is a locally owned company that will punctually meet all your heating, cooling & Ductless Mini split needs.Thermex Valley Heating and Air Conditioning is proud to be your local ®Coleman®® & Daikin dealer. We install quality ®Coleman®® Heating and Air Conditioning equipment that is built right, right here in the USA. Not only can we show you how a new system can save you money and keep your home more comfortable, but we can keep it running reliably and efficiently for years to come. We can also show you how affordable it is with easy financing options. Our commitment to quality goes beyond our products - it is also reflected in our reputation for excellence and integrity.
Business highlights
Emergency services offered
48 years of experience
Services we offer
A/C, Boilers, Ductless Heat pump and Air Conditioning, Gas furnace, Heat pumps, Residential & Commercial, Water heaters & indoor air quality., duct work
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.618 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 6% | ||
| 0% | ||
| 11% | ||
| 0% |
Showing 1-18 of 18 reviews
Patti S.
Jun 2015
They did it quick and were wonderful. They were good and polite.
Ryan C.
Dec 2014
unknown
Response from Thermex Valley Heating And A/C
"Thank you for your review, We appreciate our customers."
Graciela V.
Nov 2013
The issue was resolved quickly.
Tracy H.
Oct 2012
Wonderful! Very happy! Now, I can only pray a new roof installation will go as smoothly!
Nery R.
Sep 2012
Due to my heavy work load I'm writing this very late. My AC unit broke
down so I called Thermex to come fix my unit, they showed up earlier
than scheduled. I was not home, by the time I showed up repairman had
finished repair and told me he found a blown fuse and capacitor not
working. I paid bill. A week later my AC unit broke down again, I went
outside and looked at fuses and found the 25 amp fuse repairman had
installed in my 30 amp system went out also I inspected the old
capacitor and did not find it bulging like repairman wrote down but it
was actually a little bit off when I tested it. I went to electric
store and purchased 2 new fuses at $8.95 each and repair company charged
me $28.00 for one wrong fuse. Also I priced out the same capacitor the
repair company installed and it was $17.95 and I was charged $85.00 for
capacitor. I understand companies need to make profit but this is too
much for me. I will not be calling this company back.
down so I called Thermex to come fix my unit, they showed up earlier
than scheduled. I was not home, by the time I showed up repairman had
finished repair and told me he found a blown fuse and capacitor not
working. I paid bill. A week later my AC unit broke down again, I went
outside and looked at fuses and found the 25 amp fuse repairman had
installed in my 30 amp system went out also I inspected the old
capacitor and did not find it bulging like repairman wrote down but it
was actually a little bit off when I tested it. I went to electric
store and purchased 2 new fuses at $8.95 each and repair company charged
me $28.00 for one wrong fuse. Also I priced out the same capacitor the
repair company installed and it was $17.95 and I was charged $85.00 for
capacitor. I understand companies need to make profit but this is too
much for me. I will not be calling this company back.
Response from Thermex Valley Heating And A/C
"Member, I'm sorry that you are not satisfied with our service. I wish you had call to speak with me before criticizing us in a public fourm. This prices you were charges included the materials as well as the labor to replace them, not just the parts. I agree, it those prices were for just the parts they would be unreasonable. As for installing 25 amp fuses, please look at the name plate on the air conditioner, there will be a line stating the maxium allowed fuse size. This may be smaller that the rating of the circuit breaker and the disconnect. The breaker and disconnect are generic items, where as the fuse size is specific to the air conditioner. If the fuses have a larger rating the manufacturer specifies, it is a code violation, and the equipment will not be properly protected. We feel that our customers receive a very high value for the amount we charge. If you disagree after understanding what you were charged for, please call us. Our goal is 100% customer satisfaction."
Dorthy G.
Sep 2012
I really liked this company. The serviceman was very professional and was also considerate of my dog. Our furnace was making a funny noise. This company determined the furnace needed a new belt, which they replaced. I recommend this company to others.
Response from Thermex Valley Heating And A/C
"Thak you for taking the time to give us your kind words."
Kathleen J.
Jun 2012
see above
Kristi W.
May 2012
I had already paid for the maintenance last fall. They are polite and on time. If they are not on time, they will give me a call. I just enjoy the service, because they are thorough and reliable. Their price is competitive.
Jeff C.
Apr 2012
I had a great experience with them. They are friendly. They came down to work and did it. I will continue to use this provider again in the future.
Shelly T.
Apr 2012
They needed to replace the compressor on the unit. The part was covered under warranty so they only charged me for the labor. They came out a second time to fix a problem with the installation they had done previously and did not charge me for that.
Thomas G.
Mar 2012
We have used them on and off for about 15 years or more and their service has always been top notch and professional.
Ken C.
Feb 2012
I have not had a problem since. I am satisfied with their services.
Patrick B.
Jan 2012
It was one of the coldest days of the year and Murphys Law kicked in as I came home to a cold house. The first company I called couldn't make it out for several days (not an option). The second place I called was Termex, and quite frankly I was expecting the same reaction from them. To my surprise, I was told that they could be out in just a couple of hours and that they would call me before they came.
They called to make sure I was there and were on time. They did a temp. fix the first day because I had to be gone shortly after they arrived so I could have heat and then they came back the next day and installed the new motor.
They called to make sure I was there and were on time. They did a temp. fix the first day because I had to be gone shortly after they arrived so I could have heat and then they came back the next day and installed the new motor.
Shelly T.
Sep 2011
They diagnosed that the compressor was the issue, researched the warranty, and luckily determined that the part was covered under warranty, so we only had to pay labor for the replacement. They called to discuss all options, to schedule appointments, and to let me know when the technician would be arriving at my home. We bought a 1 year service contract with them which reduced the cost on labor quite dramatically. Paying for the 1 year service contract and the labor cost of the compressor installation was less than the cost of the labor without the discount that I received with the contract. I am happy with Thermex and would recommend them to others!
Patti S.
Jul 2011
Overall the experiance was good but did have a little confusion getting the units ordered. Once ordered and arrived the installation was a snap.
Gayle W.
Apr 2010
We were very pleased with the experience. They were prompt both times they came (once for diagnosis, once for cleaning), and very personable. While the cost was higher than some charge, I believe they and their equipent did a thorough, professional job.
Mark R.
Mar 2010
Very profesional clean and nice uniformed repairman prompt service and he had the part with him. I will use them again...
Reese C.
Oct 2009
It was a pleasant experience. THey performed the service, and let me know my air filters were fine.
Licensing
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FAQ
Thermex Valley Heating And A/C is currently rated 4.6 overall out of 5.
Thermex Valley Heating And A/C accepts the following forms of payment: CreditCard
Yes, Thermex Valley Heating And A/C offers free project estimates.
No, Thermex Valley Heating And A/C does not offer eco-friendly accreditations.
No, Thermex Valley Heating And A/C does not offer a senior discount.
Yes, Thermex Valley Heating And A/C offers emergency services.
No, Thermex Valley Heating And A/C does not offer warranties.