Platte Heating & Air Conditioning Inc
About us
Heating and Air Conditioning.
Services we offer
Heating & Air Conditioning
Number of Stars | Image of Distribution | Number of Ratings |
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75% | ||
0% | ||
0% | ||
25% | ||
0% |
Came home to a cold house the normal heating/AC company I use couldn't come out for a service call. Platte was about the 4th company I called that could come out to my home. Tech guy was nice enough although it took him 20 minutes of trying to install my thermostat to realize he needed his glasses. Done in under an hour. They carried 3 different type of thermostats with them ranging in price from $125-$300.00, I choose the non programable bare bones cheapest one they carried. Went to pay with credit card and technition forgot his equipment wasn't able to pay that day. Later that day I looked up my thermostat/s on line to find my bare bones non programable Honeywell can be purchased for $20.00. I decided lesson learned and will pay the bill but decided to speak to the office gal about the 125% mark up!, when I'm sure they can get them at cost. The office gal was not professional or customer friendly at all. I tried asking her about their company policies and brought to her attention the steep mark up price of a thermostat, I expect to pay somewhat over their cost for product. She kept interuping me and was rude. I told her now I'm mad with the way your speaking to me not good customer service. I asked her if i could bring the thermostat back, that was not an option. I feel like this company is not very consumer friendly. What is a customer suppose to do? Can you wait here while I run to Home Depot and buy a thermost. Or can you come back later after I've gone and bought my own? It's the middle of winter and I need heat so my pipes don't freeze. So now I'm educated and lesson learned. I think this company is gouging the customer and I'm assuming its probably a pretty standard service they perform. Office gal horrible, non professional, rude customer service skills. Will never use this company again.
Licensing
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