TILE PRO ROOFING INC

Stay away from Tile Pro Roofing: Run, do not walk, as fast as you can away from Tile Pro Roofing. They offer the worst customer service of any business I have ever encountered. Despite a 25-year relationship with the owner, Ed Litzinger, Tile Pro stopped showing up for my yearly roof cleaning, claiming they were short of staff, but assured me, every 2-3 weeks, that I was “on the board” or “next in line.” After two years of waiting, I gave up and hired someone else. Out of courtesy, I emailed the owner, Ed Litzinger, and politely informed him that I was disappointed and was considering leaving a review about my experience with poor customer service. Today at 3 PM, Ed Litzinger called me, screaming at me, using swear words, and threatened me that if I reveal anything negative about his business, he will retaliate against me by telling everyone that my home “smells like rat s***.” As a result of this call, I made a police report to the Woodinville PD. I swear under penalty of perjury that all the these facts are true.

A crew of four showed up on the date and time promised and replaced my failing skylights in quick order. The crew was professional and knew what they were doing. The skylight brand provided was CrystaLite. Very little debris fell inside the house. The project involved working with a concrete tile roof. They brought spare tiles in case they were needed. They required a three month lead time from proposal to installation. I would hire them again.

Ed was professional and transparent through the whole job.

Excellent. Would highly recommend...!!!

Went great. The crew was on time, and very easy to work with. Besides the roof looking excellent the whole property looked better after they left. They were expensive but I watched the crew and believe that they do meticulous, quality work which is ultimately worth the price. I let my roof go longer than I should have between cleanings they noted ahead of time that the current condition raised the effort and therefore the price. I will hire again.

In May 2015 I had a complaint on Tile Pro on roof cleaning. I indicated at that time I would use them again for future roofing jobs -  because they did a good job fixing a leak on my roof a couple of years ago.

Last month I had a roof leak again. I called Tile Pro and Steve came promptly the next day. He found a cracked tile, which he replaced. He also repositioned a tile that had slid down. He was courteous and professional. No charge because he said he didn't do very much! It's been no further leak so far. 

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They guys did a great job and so far pretty happy. You just have to be patient however to get scheduled as they seem very busy. But they are very knowledgeable about how to take care of your tile roof.

When the two workmen found out that blow cleaning did not get the moss off  the tiles, they decided to stop. They called their boss, who  told them to continue blow cleaning anyway, then clean the gutters afterwards. As a result, the roof was not cleaned. I had to hire another contractor to power wash the roof and clean the gutters again.

Tile Pro should have stopped blow cleaning when they found out the moss wouldn't come off. Since Tile Pro Roofing did not do what it was contracted to do, I do not feel I should be obligated to pay for the bill.

In 2007, we had multiple leaks which they did come to repair after several calls. According to multiple contractors, the roof was not laid out properly when installed which Tile Pro Roofing corrected. We have had them come out to brush clean the roof 3 times since with the last cleaning done Oct 1012. In May 2014, I've asked them on multiple occasions to come clean my roof again. I have not heard back from them in the past year. Each time when I send them an email, I was told that I'm on the wait list and they are running behind. Well, it's been over a year since I've heard back from them. Finally, I gave up and am using another company who specializes in cleaning concrete tile roofs.

I called Tile Pro and they came out quickly to fix a significant leak over my kithcen window. I have cement tile and others had tried to fix it and failed. These guys know tile!! They found the problems, fixed them, stuck to the quote and even cleaned up some messy tiles. On the way out the expert even hopped up on a completely different part of the roof to straighten and cleanup some unrelated tiles.
I had questions about taking care of the tiles and they taught me a lot and even had spare tile that no one else has been able to provide. I will never let other company touch this roof again. I am very happy.

Good job, gutters and area around were all cleaned up after they cleaned the roof.

They were responsive in quoting the scope of work, and punctual in the schedule and performance of the job.

Great quality work on the sections that have been replaced thus far. Nice and dry below those areas. Looking forward to completing the work as weather permits. Been very satisfied in working with Ed, Steve, and Carlos and crew thus far. With tile roofs I firmly believe you get what you pay for. The reroof will even come with a transferable warranty which helps our resale value even more!

We called tile pro to clean up roof and fix couple of roof leaks. Tile pro recommend $7035.38 work to address our problem.
In short, the work was not properly done and the solution they provided is not solving the problem we requested to be worked on. 
After the roof work in July 2013, the first time when it rained (at the beginning of September), we had a severe leaking in an area that we didn't have any leakage before the roof work or during the power wash of the roof. Water was flowing down from one of the recessed light fixture in the ceiling during the rain. We collected a large pot full of rain water from the leakage site.  This leakage site is under one of the valleys that had been cleaned. During the work process of putting in the metal flashing in this part of the roof, a very large piece of heavy plastic under the tiles put in by the previous owner was removed.  A few days after reporting the problem to Steve, Steve sent in someone to put in downspout in this section of the roof as a temporary fix of the problem. We raised our concerns to Steve that this won?t really fix the underlying leakage. Since mid-September to now the Christmas eve, we have called Steve multiple times regarding this problem, but had no solution to it.  There are also other issues with the roof work that we had talked to Steve about. During rains, all of the places where there is a gutter spike drip water behind the gutter along the wood structure. We didn?t have this problem before the metal flashing was installed. Steve mentioned that proper caulking is needed at the spike junction. But this hasn?t been done.  In addition, the temporary downspout is of very poor workmanship, as pointed out by people who did gutter work for us later. When we first reported these issues to Steve in September, his response was positive after he looked at the roof. He confirmed to us that he will take care of those under warranty. However, those promise has never be fulfilled and now there are areas start showing rust due to water leakage around the nail holes. 
The listed owner Ed and Steve did stop by yesterday to tell us the leak including the the area under the newly installed anti-ponding metal is our problem. They did agree it's poor workmanship that caused the rush on the side.

I first met Ed when I needed estimates for cleaning our tile roof.  Had many roofing companies come and out and give me bids.  he was the only one experienced with installing and working with tile roofs and his bid was one of the best. 
He also repaired a small roof leak at the same time as he was installing the anti ponding material without any additional charge.
No upselling. Another gutter company that came out to give me a bid told me I needed to replace all my gutters and do much more work.  Which was not the case. 

Tile Pros was unable to find the source of a significant leak.  After a few trips they told me the leak could not be repaired because my roof is too shallow for the concrete tile that had been in place for 15 years.  They said that the entire roof would have to be replaced to fix the leak and provided a very expensive estimate to tear off all the tile, install plywood and asphalt shingles..
When I contacted a REAL Tile roofing pro he actually came out and pulled the tile in the problem area.  He found no evidence of any water below the tile anywhere near the leak and recommended I have the chimney inspected.  I eventually found that water was seeping into the masonry of the chimney and working its way down my rafters to the leak location.  I had the chimney inspected and sealed with masonry sealant and the problem was resolved.
The amazing thing about this is that if I had replacement roof installed as Tile Pros recommended it would have not had any effect at all on the leak.  The only effect would have been lining Tile Pros pockets.

Over charged and under delivered...poor communication skills

Steve came out, inspected the roof and gave a written estimate of the cost of services.  The date for service was scheduled.  The crew arrived promptly on the scheduled date.  Jason and his crew were courteous and professional.  They tarped our fountain and deck.  Once the roof  cleaning was completed they rinsed the exterior of the house, cleaned up the debris and left the yard in excellent condition.  I highly recommend this company.

Tile Pro was responsive to my request and performed the work in a timely manner. I'm extremely pleased with the professionalism and courtesy displayed by this company

Tile Pro provided estimation of work based on feet of valley and based on flashing repairs for two trouble areas.  Tile Pro showed up on time and completed work to satisfaction over a 1 day + 2 half day period.  Thus far flashing repairs have held up well with no observed re-occurrence of water leak issues.  In general cost seemed on high side based on number of man hours observed but this slight negative is more than made up for with high level of skill in play for folks working at Tile Pro.

They arrived right after I called. He checked everything and about a week or so later sent two guys up to do the work. The work was done in about 5 or 6 hours.

The workers showed up on time and worked through the job.  They had brought the wrong size board for the fascia and had to have another one custom milled.  They returned after the weekend and replaced the fascia. 
I picked Tile Pro because their estimate came in thousands of dollars below other vendors. That's because they correctly identified what work truly needed to be done and did only that work. Another vendor wanted to replace the gutter on my garage, even though the problem was that the water wasn't getting into the gutter in the first place.  Tile Pro did a fine job.

The crew who performed this work were punctual, professional and courteous. They demonstrated close attention to detail and removed all debris from the grounds.

The crew of 4 arrived at the agreed upon time. They had to wait a few minutes for the sun to melt the frost on the roof. They performed the work exactly as described in the bid and even addressed a small flashing problem near the chimney that I forgot to mention earlier. They spread tarps as needed to catch all debris and swept the whole driveway when finished. The crew leader kept me informed and answered all of my questions as the job progressed.
A few weeks after the work was done, I noticed water flowing behind the gutter at one corner of the house. I placed a call to Tile Pro and had to leave a message on their answering machine. The owner called me back later that day to understand what the problem was.

 He sent a representative out to take a look at the problem a few days later. After coming out, the representative called and explained that the gutter downspout at that corner of the house had clogged and water was backing up in the gutter and flowing behind the gutter. He unclogged the downspout and fixed the problem at no additional charge.I have no more leaks.
I am very pleased with the work performed and the professionalism of all of the Tile Pro people I dealt with. They did exactly what they promised and stood behind their work with a cheerful can-do attitude. I whole heartedly recommend them for any tile roof work. It can be difficult to find someone to work on tile roofs, let alone do an outstanding job.