Synthetic Turf Northwest

Really wanted a beautiful yard and was so excited. Sales came out, told me everything I wanted to hear. I specifically asked questions and, of course, got answers that I wanted to hear. So called project manager finally comes out and gives a whole different spiel, and using wrong equipment to measure (a wheel would be much more accurate). So many things went wrong, and now there are visable seams that I am supposed to accept, with veiled threats on payment (of which I will pay), but I want what I was told, after all for the price of a new car I don't want one with cracks all over. This is after a badly managed project. Project manager was mostly MIA. He never knew what was happening nor came to check. People mostly onsite could not communicate with me. Chemicals were left around pets overnight, fence hit and broken, trees and bush damaged, internet cable cut, neighbors car hit...feels truly like I am paying for a new car and getting a used I know from experience things happen on job sites, but, as a past PM myself, I always knew what was happening on my sites and went to them. I would never let someone come home and find mishaps. Either PM didn't know, which is sad, or they hoped I wouldn't notice. I believe the company hired subcontractors without telling me, which would account for some of this, but perhaps a PM should have been onsite and noticed. I advise you to go other companies. Company is now trying intimidation and threat tactics. I just want what a job done correctly and with pride. It is a big investment to have been done improperly by sub contractors. People please check the BBB. This looks horrible! Plus now taking so much of our time just trying to get it corrected. So sad. Now the owner still refuses to correct and stepped up the threats! Wow no pride in their work. Threatening lawyers (bring it, lets show your true colors). If you did it right why do you want me to sign a "non-disparagement and confidentiality clause". What I thought I would be enjoying is stealing so much of my personnal time it is unbelievale. I so rather pay an attorney then this owner!

After bids from a few different places, I went with Synthetic Turf Northwest and I CANNOT be more happy! The bid was fair, the workers have been AMAZING, and in a few hours they will have completely finished making my backyard beautiful! It's taken them three days with 4 guys busting their butts yet still having great attitudes. I couldn't recommend a better crew. They must have hauled at least 6 truck loads of dirt out to level my yard on the first day! The company has been great as well, very honest and easy to work with. I had a change order as they thought they needed some more turf to get the best use of the space, so I paid that a few days ago. Today they realized they could make what they originally had actually fit the extra space, so they quickly refunded me! I would have never known the difference had they said nothing. If you're interested in having this type of yard, please don't hesitate to contact them! Besides the turf, I had them put a drain rock border around the whole yard. The finished product is one I will use for a long time! If you give them a call mention my name!