KrisCo Aquatech Pools & Spas

KrisCo showed up on time, fixed the problem without me having to buy a bunch of parts I didn't need, identified and fixed other problems and even helped instruct us on how to properly (!) back wash the pool. We'd had a lot of issues with the cover. Now the cover works effortlessly like it is intended to work. Great service and for a really good price. I will definitely hire KrisCo again.

They were really good. The workers were great.

Initially the new mortar stayed white rather than gray and did not match the  older mortar and some of the grout fell off but KrisCo returned and acid washed the mortar to match and replaced the grout. The final job was great and I would recommend them to anyone. Very professional and pleasant to work with.

Problem one: they installed a salt water system and the rust from the reebar in our pool was poking through the plaster and our plaster had holes from the rebar and many rust marks. Barney said they made a mistake and were sold a technology (salt pools) that just does not work in this area and they were as fooled and blind sided as I was. My response: okay, bummer, stuff happens and I understand and how do we move forward. He offered to discount the cost to fix the problem. I wasn't real thrilled by this (I felt he should have paid the whole thing) but I am a business owner too and I understand how things can go wrong. We agreed to move forward with both of us sharing in the cost. I thought they were going to replaster the whole bottom, instead, they slapped together the most shoddy, ugly patch job you could imagine. It is an absolute eye sore. It would be similiar to your painter patching the middle of your wall in your family room that you look at everyday and not paint over it. I have asked him repeatedly to come out and look at it, and he won't return my phone calls.
Problem two: the rust that was pretuding through from the salt water (which we no longer have) is continuing to protrude through, stains and the bottom of the pool are getting worse and it is forming holes in the bottom of the pool because the plaster is eroding (mind you, this was a $200,000 pool - we didn't spare any expense). The bad part is Barney (the owner) has not returned one of my 10 phone calls, he has promised to call me back, his staff has asked him to call me and he continues to avoid me. Full Disclosure: Kevin (the son) who works for Barney is world class. He digs in and tries to fix any problem he can. I have the utmost respect for his efforts, professionalism and persistence to get a problem fixed. Dallas also does a great job. Very personable, great effort to fix any problem and treats the client with respect and integrity. Barney, the owner is such a huge disappointment, his staff has to constantly protect him and make excuses for him why he hasn't called or that he will call. Barney, until he steps up and wants to really diagnose the problem, discuss solutions to fix it, is a complete fake and horrible example to his son, his team and the business community and lack of follow through. Barneys word is fake. We have also spent close to $15k on monthly maintenance but will be dropping that if Barney doesn't at least return a phone call, look at our problem and be respectful enough to at least address the problem. He sure followed up when my check bounced, but now that he has his money, he doesn't want anything to do with us. Very disappointing. I would NEVER, EVER, recommend their service as long as Barney is involved. If Kevin or Dallas started their own firm (pool construction or maintentance), I would follow them for sure.

Very knowledgeable and puntual service. Explained everything about my new pool in detail and clarity.
Price was almost as the much as the house inspection that was taking place at the same time. That's my only complaint. That being said, they do seem to know their business and I would trust them for minor and major repairs. I'll write again if I ever have them do one for me (hope I never need that though). Would certainly use again.

It went extremely well. Being that the technician was very tall, he was able to reach far enough to make a repair that would have required us to go into the freezing cold, dirty water. (We had lost too much water to be able to run the pump and clean the pool.)

They are on time and always do a great job.

Very responsive! The manager, Alex, came out each day until the chemistry was corrected. The pool is crystal clear and beautiful.

After a horrible experience at the Clearwater Spa store in Woodinville, a friend recommended KrisCo Aquatech as a good supplier of hot tub supplies and chemicals. They were right! Kris is always extremely helpful and gives you A LOT of information. I now purchase all my supplies here and heartily recommend them.

They were knowledgeable of the chemicals and the pool. They did a wonderful job. It was hard to find someone that would do the work that I needed done.