Cascade Subaru - Wenatchee

Alternator was covered under warranty but because it was an aftermarket part and not Subaru OEM, I had to pay for labor. I called to make the service appointment and got the service departments voice mail early in the day but my call was not returned until the following day. Once the vehicle was in the shop I was told they would get it in and look at it that day and give me a call but I was not called until the next day with an estimate. Labor at $115.00 per hour will have me looking elsewhere for service in the future.

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I left the car vehicle for a diagnosis and was called by the service department once diagnosed. I was offered several options for repair but agreed to an axle replacement after I specifically asked twice if the axle replacement was a new Subaru axle. I was assured both times that it was a new axle. When I picked up the vehicle, I noticed that the invoice itemized the part as a re-manufactured axle.
When I pointed out that I was quoted for a new unit and not a re-manufactured unit, the reply was "Oh, that's right". I asked for the brand of axle that was used,but the service department didn't know and I haven't heard back.
No offers of any kind to rectify this were offered. My feeling is that this borders on fraud, and is not outright fraud because the quote for a new unit was made over the phone, nothing was in writing.

They got me in a timely manner before I could take a trip cross country. I got an appointment and they got me in within an hour and I was out within 45 minutes. It was a very clean facility and all were extremely friendly and helpful. 

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I was treated very well. Cascade Auto worked with my insurance company to make it as easy for me as possible. During the repair, a hose was not reconnected and I had to return to have that fixed and more refrigerant added. Cascade auto again made it very easy, gave me a loaner car and fixed the problem within a few hours.

I had just had my 1984 VW Westphalia Camper converted to a Subaru Motor by a specialty shop in Tacoma, WA. It needed a basic 500 mile check for piece of mind and warranty validation., and I hoped to avoid driving over the Cascades from Wenatchee. | |I don't live in Wenatchee (visiting my sister) and don't own a Subaru vehicle. | |These people got me in, did the check while I waited, found one loose fitting, fixed it, and charged me nothing. Best Auto Dealership experience I've ever had.

He did not gouge the price. He was quick and made me very happy.