Terry's Carpet Care
About us
Additional phone numbers:(503) 644-2120, (360) 667-0500, (360) 335-8087, (877) 318-3779 May contact through email.
Business highlights
Emergency services offered
45 years of experience
Services we offer
Air Duct Sanitizing, Carpet and upholstery cleaning, Micro fogging using natural products, area rug cleaning, carpet Oder removal, carpet repair, emergency flood and water damage, mold & mildew removal. Tile and Grout Cleaning Air Duct Cleaning/Dryer vent cleaning, pet stain removal, red stain removal, restretching, stain removal
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.750 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 6% | ||
| 2% | ||
| 6% | ||
| 0% |
Showing 1-25 of 50 reviews
Matthew S.
Nov 2019
excellent and, with newspaper coupons, very well priced
Judith W.
Aug 2017
We liked him. There wasn't anything bad about it. There wasn't anything extraordinary about it either. He seemed to do a good job for the cost. I would hire him again. I don't think there was anything he could have done differently.
Gary P.
May 2017
They arrived on time and laid out their equipment to access the carpets up two flights of stairs. The work they did was excellent. We would hire them again in a heartbeat.
Nancy F.
May 2017
Carpet cleaning went well. Technician doing the job had a broken sprayer when it came time to applyi scotch guard so he had to come back another day. When he came back he was done in minutes and there were entire rooms that were not treated; the floors were entirely dry. The owner promised to come out the next week and treat the areas missed, but I never heard from him again and I was tired of dealing with voice mail boxes that were full. He didn't charge for the Scotch-guard. I also want to add that one of the schedulers told me they had received several complaints regarding this technicians work the day he came to complete the work. He just didn't seem together.
Elizabeth G.
Apr 2017
great job fast friendly on time thanks for a job well done
Matthew S.
Apr 2016
unknown
Kelsey H.
Mar 2016
unknown
Mike P.
Jan 2016
unknown
Lyn V.
Oct 2015
unknown
Catherine B.
Sep 2015
It was wonderful and the price was great too!
Jocelyn B.
Sep 2015
unknown
Response from Terry's Carpet Care
"We are Happy you chose our company to help you with your carpet cleaning needs. We do stand behind our work, we want all of our customers 100% Happy. I would like you to contact me at your earliest convenience if you could please. You mentioned a couple of spots wicked up, I'm Here for you I don't know anything unless you Call me and let me know so we can come back and remedy the situation. I wish you would have let me know. Call me so we can come back out. We want you happy. Thank you Terry Benfell Terry's Carpet Care"
Lisa M.
Aug 2015
This company was great. I made a mistake in responding to the time. After calling to see if they were coming, I realized I did not confirm the appointment. Terry was able to get one of his cleaners to come out and do the job. He did a great job and I appreciate that he wanted to take care of me .
Response from Terry's Carpet Care
"Thank you for allowing us into your home, We are glad we were able to get the job done for you. We definitely want all of our customers happy. If you ever have any questions ever don't hesitate to call me.Thank you again."
Annmarie E.
Aug 2015
unknown
Response from Terry's Carpet Care
"I'm happy you called us to help you with your carpet cleaning needs, We specialize in pet odor/correction, we are here for you anytime you need us or just need a little advice on taking care in between cleanings. Thank you very much for choosing Terry's Carpet Care, we hope you stay in our family of customers."
Mona O.
Jul 2015
unknown
Response from Terry's Carpet Care
"Thank you for choosing Terry's Carpet Care. Our main goal is to make sure our customers are completely Happy and at the same time give an amazingly fair price. I hope you continue to use us in the future."
Catherine S.
Jul 2015
Arrived on time. Courteous. Wonderful job. Stretched my carpet where my dog had chewed it up and made it look like new. DIDN't even charge me for that. I will definitely be calling them again.
Response from Terry's Carpet Care
"Thank you for letting us take care of your carpet cleaning needs. We hope you will join our Family of customers and continue to use us in the future. Without our wonderful customers Terry's Carpet Care wouldn't exist. Thank you again."
John N.
Jun 2015
unknown
Response from Terry's Carpet Care
"Thank you for Choosing Terry's Carpet Care for your Cleaning needs, We are Happy your Happy, that is our main goal to make sure we do a great job and make all of our customers Happy, If you have any questions at all Ever don't hesitate to call me. We hope we can add you to our Family of customers. Thank you again."
Brenda B.
Jun 2015
unknown
Response from Terry's Carpet Care
"Thank you for choosing Terry's Carpet Care, I'm glad we were able to correct your carpet issues, If you have any questions or problems don't hesitate to call me we want to make sure you stay Happy. Thank you again."
Deborah V.
May 2015
unknown
Response from Terry's Carpet Care
"I'm Happy we were able to help you with your carpet, we appreciate you inviting us into your home. Our plan is to always do the best job possible every home every time. I hope we can add you to our family of customers. If you have any questions Ever don't hesitate to call. Thank you so much for choosing Terry's Carpet Care."
Ann B.
May 2015
It was wonderful! He cleaned them so much better than Stanley Steamer; I will use this service again and again. I don't remember exactly when he was here or exactly what we paid, but it was a very, very good price for the great work he did. (Angie forced me to type a date here but it may not be the real date, as I said.)
Response from Terry's Carpet Care
"I'm Happy you chose Terry's Carpet Care for your cleaning needs. We are here for our customers and want to do the best job possible in every situation. If you have any questions at all don't hesitate to call me. I hope we can add you to our Family of customers Thank you Very much"
Nina P.
Mar 2015
They were punctual, did a great job, and were very nice.
Response from Terry's Carpet Care
"Thank you for allowing us into your home. We are very happy you chose Terry's Carpet Care for your cleaning needs, Our main focus is to make our customers happy and do the best job possible. Most of our customers are repeat and referral customers and we want to keep it just like that. We would Love to have you a part of our family of customers. If you ever have any questions please call me. Thank you again."
Kristie N.
Mar 2015
They were on time and did a good job. Our carpets do not have a lot of spots but they did need an overall cleaning, as it had been some time since we had them cleaned. After they were done the carpets looks years newer.
Response from Terry's Carpet Care
"Thank you for choosing Terry's Carpet Care, We are glad you are satisfied with our service, we always want to do the best job possible. we Hope we can add you to our family of customers, most of our customers are repeat or referral and we are very pleased about that. We look forward to your next cleaning. Thank you again."
ALBERT B.
Mar 2015
They did a good job at a reasonable price. I would recommend them to a family and a friend. He had a special going on and I thought the price was really good and the quality of the work was good. I though he did a great job.
I have no complaints at all. It was a good job that he did. I did even had difficulty getting him here. I appreciated that he checked the couch first, the tag that would say that it is safe for bleach, but he decided not to because of fear that there would be some color bleaching. He cared about his work. He was here when he said he would and it was not a huge wait between the time I called and the time he came. He was prompt. It's nice to find somebody like him.
I found him on a Columbian insert that they have periodically.
I have no complaints at all. It was a good job that he did. I did even had difficulty getting him here. I appreciated that he checked the couch first, the tag that would say that it is safe for bleach, but he decided not to because of fear that there would be some color bleaching. He cared about his work. He was here when he said he would and it was not a huge wait between the time I called and the time he came. He was prompt. It's nice to find somebody like him.
I found him on a Columbian insert that they have periodically.
Response from Terry's Carpet Care
"Thank you for choosing Terry's Carpet Care, I'm am very happy that we were allowed to service your home and make you happy. We always want our customers smiling and happy. on the sofa he didn't want the colors to migrate or fade, not bleach. Upholstery can be dry cleaned recommended by manufacture, we can certainly do that for you. We hope we can add you to our growing family of customers and we look forward to servicing your home in the future. Thank you again"
Larry A.
Feb 2015
Ed was the service technician that responded to my appointment. He was on time and very professional in his work. I was having the carpets cleaned in a home I had just purchased so I was unfamiliar with the history of the carpets. Ed showed me how the carpets had stretched since installation and suggested they be re-stretched while the rooms were empty of furniture. He also identified a few areas of pet stains and pre-treated them prior to cleaning. After the steam cleaning was completed he applied a scotch guard treatment and I was thrilled to see a set of carpets that looked nearly new. Ed cleaned up and wiped up some drips on the floor, and other than a very clean smell in the air and some like new carpets, you would never have know he was there. Total time to complete the work was about an hour and 45 minutes.
Response from Terry's Carpet Care
"Thank you very much for allowing us into your home, we are very proud to have the knowledge and the experience to take care of our customers in just about any situation. Most of my customers are repeat and referral and we would love to add you to our family. If you have any questions please don't hesitate to call. Thank you again"
Carl P.
Jul 2014
The process went extremely well. Two men were detailed to the project. They arrived at noon and left around 4pm. Both men were motivated and very dedicated to doing a professional job. Terry the owner also arrived at the same time and provided guidance concerning this three stage project.
The first stage they apply a chemical that neutralizes the odors and is designed to remove residual urine which is very tough to neutralize and remove. It's applied quite liberally and massaged into the carpeting. Then they use a rectangular head vacuum device that draws the liquid out of the carpet from the very subfloor level up through the padding then out through the carpet surface. It's done a square foot at a time. Foot pressure is applied to the device to provide the necessary seal for thorough vacuuming of the soiled waste liquid. It's quite fascinating to watch this foul liquid being draw up from underneath the carpeting. In some areas they do the process several times until there's no residual tainted liquid.
The next stage they apply an enzymatic based compound and leave it to soak the exposed carpet fibers. After a period of time they then go over the carpet with a high temperature water/steam liquid injected via their wand style applicator and do the entire carpet in a very thorough manner. At this point the carpet looks awesome to say the least. Our carpet is a wheat colored. It didn't look super bad prior to his process, now it had the look of freshly laid carpeting and smelled great throughout the home.
The next stage is they apply and antibacterial compound and do the same process over.
Finally I paid extra for the company to apply a compound that will kill fleas, sand fleas, spiders etc. It's pet safe. It's topical and not vacuumed up via their process, but left to dry within the fibers.
One thing I requested is for them to soften my well water source. Living in Ridgefield we have excellent water, but it's hard water rich in magnesium and calcium. Unless softened, the high temperature water would leave the carpet fibers stiff and even difficult to vacuum. The carpet fibers ended up extremely soft to the touch. So too they left very little water in the carpet and it dried within several hours. We are currently having a heat spell in the 90's which helps.
All I can say is the process was quite amazing to watch. My wife and I are well pleased with the results. I would recommend Terry's Carpet Care to all. Just remember you get what you pay for. There's a lot of flimflam carpet cleaning ops in Clark County that provide little satisfaction other than slipshod cleaning along with 'bait and switch' prices. We weren't shopping for a 'coupon' job, but a truly professional carpet cleaning service. Terry provides such a service. : )
Carl
Ridgefield, Washington
The first stage they apply a chemical that neutralizes the odors and is designed to remove residual urine which is very tough to neutralize and remove. It's applied quite liberally and massaged into the carpeting. Then they use a rectangular head vacuum device that draws the liquid out of the carpet from the very subfloor level up through the padding then out through the carpet surface. It's done a square foot at a time. Foot pressure is applied to the device to provide the necessary seal for thorough vacuuming of the soiled waste liquid. It's quite fascinating to watch this foul liquid being draw up from underneath the carpeting. In some areas they do the process several times until there's no residual tainted liquid.
The next stage they apply an enzymatic based compound and leave it to soak the exposed carpet fibers. After a period of time they then go over the carpet with a high temperature water/steam liquid injected via their wand style applicator and do the entire carpet in a very thorough manner. At this point the carpet looks awesome to say the least. Our carpet is a wheat colored. It didn't look super bad prior to his process, now it had the look of freshly laid carpeting and smelled great throughout the home.
The next stage is they apply and antibacterial compound and do the same process over.
Finally I paid extra for the company to apply a compound that will kill fleas, sand fleas, spiders etc. It's pet safe. It's topical and not vacuumed up via their process, but left to dry within the fibers.
One thing I requested is for them to soften my well water source. Living in Ridgefield we have excellent water, but it's hard water rich in magnesium and calcium. Unless softened, the high temperature water would leave the carpet fibers stiff and even difficult to vacuum. The carpet fibers ended up extremely soft to the touch. So too they left very little water in the carpet and it dried within several hours. We are currently having a heat spell in the 90's which helps.
All I can say is the process was quite amazing to watch. My wife and I are well pleased with the results. I would recommend Terry's Carpet Care to all. Just remember you get what you pay for. There's a lot of flimflam carpet cleaning ops in Clark County that provide little satisfaction other than slipshod cleaning along with 'bait and switch' prices. We weren't shopping for a 'coupon' job, but a truly professional carpet cleaning service. Terry provides such a service. : )
Carl
Ridgefield, Washington
Response from Terry's Carpet Care
"Thank you [member name removed] for allowing us to correct your situation. Our Pet damage corrections procedures are proven to be 100% effective and we are proud to be able to provide these services to our customers. We look forward to serving you in the future. Thank you again"
Andrea D.
Jun 2014
unknown
Response from Terry's Carpet Care
"Thank you for allowing us in your home, we are very happy you liked our services. Most of my customers are repeat and referral and we would love to add you to our Family of customers. We look forward to serving you in the future."
Licensing
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FAQ
Terry's Carpet Care is currently rated 4.7 overall out of 5.
Terry's Carpet Care accepts the following forms of payment: CreditCard
Yes, Terry's Carpet Care offers free project estimates.
No, Terry's Carpet Care does not offer eco-friendly accreditations.
No, Terry's Carpet Care does not offer a senior discount.
Yes, Terry's Carpet Care offers emergency services.
No, Terry's Carpet Care does not offer warranties.