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Citywide Custom Gutter LLC

Founded 2006 • With Angi since October 2006

We pride ourselves on the high level of service we provide to all our clients, whether they are homeowners or business owners. Citywide Custom Gutter, LLC believes that great communication is the foundation for strong customer relations, and establishes an open line during the first meeting with a potential client. We realize that our clients have many options from which to choose, and want them to see why Citywide Custom Gutter, LLC is the clear choice for delivering a quality product at an affordable price. Call to schedule an appointment! We will be glad to come to your home or building for a free estimate of your project. Upon arrival, we will measure the job, discuss all available options, and provide you with a written quote to install a continuous rain gutter system, complete with gutters, end caps, meters and down spouts. A wide variety of colors are available and are almost always in stock. Additional contact name - Shane Wade. Additional address - 3853 SE 148th Ave, Portland, OR, 97236. Additional DBA - Citywide Custom Gutter. Award winning.

Verified Reviews

4.7

(64) Verified Reviews

Showing 1-25 of 64 reviews
Cory D.
1.0
08/15/2022
From start to finish, working with Citywide Custom Gutter was a disaster. I initially worked with Roger on the bid and it was like pulling teeth to get him to give straight answers and return calls. This should have been a red flag and reason to go with another company, but I reluctantly decided to go with them on a recommendation from my roofing company. When it came time to install the gutters, I was at home watching the installation. After the first gutter run was hung, I mentioned to the head crew member, Jacob, that the gutters looked like they were hung way too low. Jacob assured me that the gutters were hung at the correct height and there would be no issues. The crew then proceeded to install the rest of the gutters. A few days later, I decided to do a water test (which Citywide never did) and sure enough, the gutters were hung too low - a moderate amount of water running off the roof, overshot the gutters, rendering them useless. Upon bringing this concern up with Citywide Custom Gutter, I was told they would only do the repair (of their shoddy installation) if I paid them $400 ON TOP OF the original amount I already paid. They claimed this was because I had told them to hang the gutters low, which was a blatant lie. This company does not stand by their work and when issues come up, blames the customer. Their "warranty" is a joke.
Description of Work
Gutter Installation
Category
contractors, gutter repair
Kimberly W.
5.0
09/24/2018
Excellent company. We used them on our previous home and now on our current home. They are professional, on-time, friendly, excellent customer service from the phone to the estimate to the installers. We will continue to use them on any future projects. Thank you Citywide!
Description of Work
Gutter replacement.
Category
gutter repair
toni L.
5.0
10/05/2017
VERY well. They arrived about 730am and the whole gutter was replaced by 1020am. Crew seemed competent
Description of Work
Need new gutters on whole house
Category
gutter repair
Craig H.
5.0
09/02/2017
Smooth other than some hand prints on our freshly painted light-colored siding.
Description of Work
New gutters with gutter gards.
Category
gutter repair
Thomas G.
5.0
02/07/2017
Gutters were beginning to sag and run over in various places around the house. They provided a crew to basically rehang and realign the gutters all around the house. The crew worked quickly and efficiently to do the required work and the the gutters no longer run over. In December 2016
Description of Work
Diagnosed the problem with the gutters and corrected the problem in November 2016
Category
gutter repair
Teresa J.
5.0
12/26/2016
They replaced the section that needed to be replaced for $271. Did a great job. Quick and efficient.
Description of Work
We needed one section of gutter replaced. Called several different companies. The other ones that came out had a $500 minimum purchase. Citywide did not.
Category
gutter repair
Jerry P.
2.0
08/30/2016
Workers originally tried to run the downspout down the middle of the siding not the edge of the house. They reluctantly corrected the location of the downspout but the downspout projects onto the roof and not as it should into the gutter.
Description of Work
New gutter and downspout
Category
gutter repair
David P.
1.0
03/09/2016
Contractor did NOT show up for appointment! We got off work early to be home for appointment, and NO telephone call, NO email and NO text was sent to us. We waited and waited. I called contractor after appointment time had passed, and was told he was running late and they would reschedule appointment for another day. Could hardly hear with all the children screaming in the background. NO apology or appreciation of our time.
Description of Work
Estimate to replace gutters on a 3,000 home.
Category
gutter repair
Tina V.
5.0
09/24/2015
At my request, they came by the house a few days early and removed the old gutters before they were to install the new ones so I could scrape and paint the fascia boards. They just did a great job and went the extra mile. I think if I were to do anything differently, I would have had them pull the downspouts and I'd have painted the house first too but they did a great job with everything they were hired to do.
Description of Work
Installed new gutters and downspouts
Category
gutter repair, roofing
Jon L.
1.0
09/04/2015
It went terrible. I reached out to Citywide in June of this year to get a gutter bid. They said they would get right on it. I heard nothing. I reached out to them again in July and they said they thought they has sent me the bid. I got a phone call from the Owner asking me to call. I did on July 27th. He said he remembered the place and did not know what happened to the bid. He would get back to me on Monday. He never did . I called his office and got his secretary asking for the bid. She said she did not know where it was but had the file and would reach out to the owner. A week went by and no bid. I called over and over. Called 11 times and left messages with both the owner and the secretary. Still no bid. I could tell that the person answering the phone felt bad. Do not know why they claimed to have sent me something once but then could never find it later when asked to resend. I left voice mails and emails. The only reason I kept trying is that they had done work in the beginning. Now our condo project needed the balance of work completed. Definitely would not recommend this company. They wasted my whole summer tracking them down They are very unresponsive, do not return calls and have caused us to lose much of our season waiting for a bid. Very disappointed. Too many other good companies in the Portland area to use and learned my lesson with this company. Warning to anyone needing gutters. You can do better. After more messages this week waiting to hear something I get this message "Dear Mr Lynch, Roger, City Wide Custom Gutters, states he has tried multiple times without success to reach you. CW needed someone at the apartments to give access to the crew and was unable to procure a meetup onsite. After multiple attempts, also this is my second email informing you, that City Wide is no longer interested in doing this job (bid 9001 from 2013) Sincerely, Terry City Wide Custom Gutters A complete lie. No one has ever contacted me. I was the one continuously calling their company. Bad, bad, bad.
Description of Work
Nothing. I reached out to them in June to get us a bid to complete a gutter job. reached out 11 times to be exact.
Category
gutter repair
BRIAN L.
5.0
04/13/2015
From the first day Roger arrived to give a a quote he arrived on time , he was prepared and answered all our questions. he also left us with a key of colors for our new gutters. We had five other companies come out and give us quotes , Custom was not the cheapest nor were they the most expensive either, But they proved to do what they said they would do and do it right! Within a week we had our new gutters. The work crew came on time and started in right away , minimal noise and they cleaned up after themselves. They finished in 4 hours !!!!!!!!!! I love our home and the gutters we replaced probably came with the house (built in 1962) I had been wanting new ones since we bought the house in 2006 ,They look AMAZING!!! Thank you Roger and crew, I will let everyone I know that needs gutters where to go. BRING ON THE RAIN !!
Description of Work
tear down and replaced 253 ft of old gutter's and removed and replaced 91 ft of downspouts
Category
gutter repair, roofing
Tom E.
5.0
03/29/2015
Upon purchasing my home I noticed that the gutters along my large covered deck would over flow every time it rained hard. I hired another company to come out and clean them which fixed the problem for a few weeks and then the problem returned. This time I had Citywide come out and take a look at the situation. They recommended replacing the gutter, the downspout and adding a leaf relief protection system to keep the pine cones and other debris from entering the new system. I hired them and a few days later they arrived on schedule, removed and carted the old gutters away and installed the new system. It's been 3 years now and still to this day no matter how hard it rains the gutter never has over flowed again. Many thanks everyone at Citywide..........It's a pleasure to do business with a locally owned company that does such great work............!
Description of Work
Gutter & downspout replacement as well as replacing fascia boards
Category
contractors, gutter repair, roofing
Lonnie W.
5.0
09/03/2014
They were wonderful and very professional.
Description of Work
Put on new gutter over deck
Category
gutter repair, roofing
Karen L.
4.0
06/03/2014
Gutters were cleaned, debris was thrown on the yard. Moss was removed from shingles, product was applied to r***** growth of future moss.
Description of Work
Cleaned gutters, treated roof for moss.
Category
gutter repair
R Michael T.
5.0
04/14/2014
They were great! Came when they were scheduled, finished quickly and cleaned up after themselves. We are really happy with our new gutters. Definitely would use them again!
Description of Work
Installed Gutters
Category
gutter repair
Carling K.
3.0
04/02/2014
A guy came out, gave us an estimate. I called over and over again to try and schedule them to do the work; no one ever called me back. They did communicate initially that there was a big job ahead of me, but I was trying to get on the schedule. Finally got through one day and scheduled. A guy came out and said they couldn't do it because of the rafter notches and left. I got fed up and went with Great Northwest.
Description of Work
Gutter Replacement
Category
gutter repair
Mary L.
5.0
03/13/2014
Excellent, fast workers. Very fast. It has held up well.
Description of Work
Install 60 feet of gutters on the carport, and repair drainage on angle of the roof.
Category
gutter repair
Susanne W.
5.0
11/20/2013
Jim arrived and set immediately to work. He was polite, professional, hardworking, and clearly experienced. Due to the amount of water pressure he had to use, there was considerable leaking inside the enclosed, covered patio. He apologized profusely (he hadn't realized what was happening because he was outside on the roof). He immediately started to work cleaning up the mess, and it looked immaculate by the time he finished. He also offered to take about 1/3 off the bill. Now that he "knows the ropes," he has agreed to be my regular gutter cleaner. The best part of all this? There have been NO leaks whatsoever since he came.
Description of Work
Cleaned gutter waste that was so compacted, it was hard as cement! Obviously, they hadn't been cleaned in years. He pressure washed the debris and also the downspouts, one of which was so blocked, it was backing up onto the roof every time it rained, resulting in major leaks inside the enclosed, covered patio.
Category
gutter cleaning
Cherilyn C.
5.0
11/08/2013
Arrived on time, tore off all old gutters & downspouts and replaced them with new aluminum gutters with covers & downspouts. Job was done in about 2 1'2 hrs; and they cleaned up all the mess. They even cleaned off my back deck where a recent wind & rain storm had dumped a few billion wet leaves & twigs. They also cleaned off part of my driveway and the walkway around my house. I appreciate the extra effort to make the place look tidy.
Description of Work
Replaced gutters and downspouts on my house.
Category
gutter repair
Eric C.
5.0
09/06/2013
I was able to arrange for the work to be done with photos sent via cellphone. Citywide Custom Gutter performed the job quickly and neatly. I recommend their work.
Description of Work
Unclogged gutters and installed new a downspout from a 2nd floor gutter.
Category
gutter repair
Topher E.
4.0
08/12/2013
Went pretty well, one strange choice made by the installer put a large section of downspout across decorative brick in the front. When I called the owner he scheduled a time to meet and change the downspout, no problem. It looks great now.
Description of Work
Remove old gutters and install new gutters
Category
gutter repair
Timothy H.
5.0
07/03/2013
Perfect. I contacted the company in the morning to inquire and they had the work done that same afternoon. Only great things to say about the work and experience
Description of Work
Replaced a 20 foot segment of gutter.
Category
gutter repair
Max C.
5.0
07/01/2013
They came out on Wed and left an estimate to replace two downspouts (w/cleanouts). I asked when the work would be done, the gentleman said "we'll get to it this week." He said I didn't need to be home and they'd send an invoice. I came home the next day and everything was done. Invoice came in the mail on Saturday. Doesn't get much easier than that.
Description of Work
Replaced 2 downspouts
Category
gutter repair
Mary T.
5.0
06/18/2013
They promptly came out and did an estimate for the replacement of my gutter system. The estimate was reasonable and they could schedule the work to be done within a few days of my accepting them for the job. I was very pleased with the work they did and would highly recommend them to others with a similar need.
Description of Work
Replaced all gutters and downspouts on my house.
Category
gutter repair
Michael T.
5.0
06/10/2013
They are very professional and the service is very good. Fair prices and good repair work
Description of Work
Clean and repair gutters, we have over 3,000 feet of gutter
Category
gutter repair

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33718 SE 15th St

Washougal, WA 98671

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FAQ

Citywide Custom Gutter LLC is currently rated 4.7 overall out of 5.

Citywide Custom Gutter LLC is open:

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: Closed

Citywide Custom Gutter LLC accepts the following forms of payment: Check, Discover, MasterCard, Visa

Yes, Citywide Custom Gutter LLC offers free project estimates.

Yes, Citywide Custom Gutter LLC offers eco-friendly accreditations.

No, Citywide Custom Gutter LLC does not offer a senior discount.

Yes, Citywide Custom Gutter LLC offers warranties.

Citywide Custom Gutter LLC offers the following services: Gutter Services