Grassi Refrigeration
About us
Grassi has been serving the Walla Walla Valley since 1958 and is family owned and operated. We are committed to honesty, integrity, quality, pride in workmanship, and a high standard of business ethics. Our years of hard work have paid off in a business that continues to grow through referrals of satisfied clients.
Business highlights
Emergency services offered
67 years of experience
Services we offer
Electrical, Gas Fireplaces and Inserts. Gas Piping, HVAC, HVAC Service (Air Conditioning, Heating and Fireplaces) Commercial and Residential installation, repairs and service.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.211 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 9% | ||
| 9% | ||
| 18% | ||
| 0% |
Showing 1-11 of 11 reviews
Kara B.
Jun 2022
I have been a faithful customer of Grassi’s for 5+ years. They’ve installed 3 systems for me and serviced 4. I am a small business owner in town and don’t take negative reviews lightly. As of today, Grassi has lost me as a loyal customer. Over the past 6 months we’ve had consistent issues with a couple systems (5+ call outs to 2 properties). To their credit, since the units are under warranty they say they will warranty the parts. Even still we are at $1,700+ costs thus far. Today, our tenant was cold and turned on the heater. It is 60 degrees outside. Grassi is charging for another callout as the units that they worked on within the month threw another code. Their technician, Cody, called us and told us that this is an operator error, blaming our tenant for their machine malfunction, as these are “not designed to heat when the temperature outside is above 60”. These are the only heat source for the house as recommended and installed by Grassi. What is our tenant supposed to do? I don’t believe this is an engineering issue as I have more faith in Carrier (the brand installed) or my tenant, who deserves to be comfortable. My take is that this was either poorly installed or poorly recommended. When asking more questions Cody, the technician, told us that we knew nothing about refrigeration and hung up on us.
Megan S.
Aug 2017
I don't really have anything to compare the price to.
George C.
Sep 2016
Installers did an outstanding job! We love the new system and it does all that we expected it to do in the way of filtering the air, cooling, and heating. We now have balanced air flow and temperature both upstairs and downstairs. Alas, their office staff was NOT up to the high quality level of the installers. They totally screwed up the invoice and the Lennox rebate process.
George C.
Sep 2016
Great! He immediately spotted the problem (user error) and fixed it.
Brandon W.
Mar 2016
unknown
John G.
Jan 2016
unknown
Darla F.
Sep 2015
unknown
Larry D.
May 2015
.
Jody S.
Nov 2013
installed new furnace
Greg N.
Mar 2013
Both the receptionist and service technician were first rate. Excellent communication and service. Would not look elsewhere for future work.
Julie S.
Aug 2012
Air conditioner stopped working and was concerned with havinv my parents in house with no air, since weather was suppose to be over 100 degrees. Called at 9 am this morning and service man was here at 10. Found problem right away and already had part in truck, everything was done within 15 minutes. GREAT SERVICE. THANKS GRASSI REFRIGERATION
Response from Grassi Refrigeration
"Thank You Customer! We value your opinion and continue to try and improve our customer service and efficiency. I am happy that we could fix your air conditioner right away! We do offer yearly service for all your HVAC equipment, with our planned service agreements there is a discount on parts and services as well as warranties on those parts and services. Any of our wonderful office staff would be available to assist you if you are interested in our Planned Service contracts."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Grassi Refrigeration is currently rated 4.2 overall out of 5.
Grassi Refrigeration accepts the following forms of payment: CreditCard
Yes, Grassi Refrigeration offers free project estimates.
No, Grassi Refrigeration does not offer eco-friendly accreditations.
No, Grassi Refrigeration does not offer a senior discount.
Yes, Grassi Refrigeration offers emergency services.
No, Grassi Refrigeration does not offer warranties.