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When she first called to cancel, she was told she might as well keep the service until Dec 14th since she was paid up to then. She called December 10th and was put on hold. She was on hold for over an hour and finally gave up, leaving a message. her call was never returned. She tried again, no use. She then received notices that her account had been billed several times, once for over 200$. She used their on-line chat and was told not to worry, her account was closed and she wasn't responsible for anything. But the chat person could not provide verification of this. She then went to the downtown office of BMI and it was closed. The address provided is the Postal Annex and it's solely to drop off payments. My daughter has by now left several messages to be called back and gotten no response. Fortunately she was in the process of changing banks and BMI has no access to their current checking account, but in the meantime she has no documentation acknowledging that her account has been closed.
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