Spokane Fence Co

I called many fencing companies for bids in Spokane and Spokane Fence, by far, was the most reasonably priced. I was fearful that possibly they had taken shortcuts in product quality or workmanship. Nope. They are simply outstanding. Dave, the owner, is an easy going guy who gave no high pressure sales pitch. Great work at a very fair price.

Dave was easy to work with and communicated the design and requirements to the crew well. Fence install was good. Straight, plumb and stable. Gate opens and closes good with no issues. Prompt with his communication as well. I WOULD recommend them.

Dave gave us an estimate for the fence, left us with brochures, and gave us the feeling he was confident about installing the fence on our property (a few other fencing company's didn't even want the job because at the time of the estimate our backyard was a disaster).  He told us how to prep the yard for the installation.  His crew (3 young guys) were hard workers, polite, and did a great job.  We are thrilled with how the fence looks and the price we got it for.

This contractor is lacking in customer service,
communication with the customer, and understanding what the customer wants. 75%
of the job looked good but in rebuilding the fence I found incorrect hardware
and poor quality.
We went with this contractor because of price and
recommendations on Angie?s list. Initially the experience went well. The first
surprise came when the removal of the old fence was not included with the bid.
We chose to remove the old fence ourselves and saved about $200 from the removal
bid.
They were on time for the post setting and initial build,
but got behind on the schedule because of equipment problems. They finished on
the following day when we were out of town and it was obvious they rushed the
job. The fence was 3 to 4 inches above the ground in spots because they chose
to make the bottom level with a concrete slab patio instead of the lawn surface
like the original fence. The fence continued to trail high to the connection
with the vinyl fence they installed to where it was several inches above the
slab. The dual gate they installed was uneven. They missed the cross boards
with many of the nails attaching the fence boards. Their cleanup on the
neighbors side of the fence was very poor with landscaping fabric left exposed,
pieces of the fabric they cut to install the new fence posts left , and
landscaping rock they moved and did not relevel.
They corrected the gate issue but were unwilling to correct
the fence height because of ?structural integrity?. The compromise solution was
to place pavers under the high sections adjacent to the slab and ?regrade? some
other sections. The pavers were acceptable except they should have added them
to one more fence section. The ?regrading? was just throwing dirt under the too
high fence sections next to the concrete.
I felt that I had to rebuild the fence to the correct height
to make the situation right with my neighbor. I discovered that this contractor
used sheet rock screws to assemble the brackets to the posts and cross members
and that 10% to 20% of those were broken. Many of the cross members were
incorrectly cut and many screws did not bite into the wood since the wooden
cross member was too short. I replaced the screws with galvanized and rebuilt
the height of the fence in a weekend.
They did move one of the neighbor?s sprinklers which was
above and beyond what they needed to do, but that was the extent of going above
and beyond. They did only the minimum they felt they needed to do to get the
final payment. They did a good job on 3/4 of the fence and a very poor job on
the last third.