Haleyco

I got Tim's name as a referral from Endless Pools. Tim had been to an Endless Pools training seminar, and so was familiar with what needed to be done. We discussed what needed to be done (a fairly standard 5 year maintenance procedure) via email, and I ordered the replacement  parts from Endless Pools. Tim sent me a detailed estimate for what he would be doing.
I mentioned to Tim that the hydraulic motor was not moving any water, and he said he had some extra parts he would bring in case they were needed.
 When the parts came from Endless Pools, I contacted Tim and we made arrangements for him to come out to work on the pool. I drained most of the water before he came.
The first day Tim's son, Dillon, came with another young guy to do the "demolition". They were both  polite and personable. and quickly got to work taking out the benches and then the liner. They clearly knew what they needed to do.
 We discussed a few extra things I wanted them to do, and they took things apart and piled them up very neatly on my deck. I had wanted to have them take off the rails the pool cover rode in, so I could clean them up myself, and they started on that, but realized that they were glued in at a few spots, and so they showed it to me.  I asked if they could do the cleanup in place, and they said yes. I asked what that would cost and I was told there would be no charge; they considered it part of refurbishing the pool. I figured at that point I was in good hands.
 When the liner was off, they started scraping corrosion off the galvanized steel sides of the pool. Dillon said that they recommended putting a plastic liner on the metal, as it would prevent future corrosion. I agreed to this, figuring that this would be a good time to do it.
 By the end of the day, they had cleaned and polished the stainless steel benches and scraped down and touched up the isdes, and left the various parts neatly on the deck.
The next morning Tim and Dillon returned. They got to work quickly putting the plastic liner on the metal sides, and then putting the
liner in, and replacing the motor. I was obvious that the reason the motor had stopped moving water was that the fan blades had all broken off. Apparently the original fan design was not great. Tim had a replacement fan ( a new and better design) and installed it. They were filling up the pool at the end of the day; they needed it full enough so they could cut the various holes in the liner the next day.
It was dark by the time they finished for the day, and they were working with headlamps.
The next day they returned and cut the holes in the liner for the lights and jets, changed the hydraulic fluid, and installed the new motor. Dillon was standing for a long time in the freezing water, cutting and attaching things. He had waders on, but it was really cold!
Again it was clear that these guys knew what they were doing, so I did not feel I had to check up on them much. They finished the rest of the work, and we checked that the various motors and lights worked.
They were polite and professional and hard-working, organized and tidy.
Tim showed me an invoice at the end of the last day, and when I compared it to his estimate, the new invoice was lower, even  counting in some plumbing repairs they did that were not in the original agreement. I told Tim that he probably undercharged me, and he said that when they put on the extra plastic liner on the metal sides, they did not have to do as much metal refinishing as they would otherwise do, and so even with the cost of materials, they charged less for that part of the job than the estimate called for.
So, all in all, they were polite and professional, did a good job (everything works!), were tidy and cleaned up after themselves, and charged me less than the estimate called for. Sounds like a good deal to me.