Smart Choice Heating & Cooling
About us
Smart Choice Heating & Cooling, Inc., has a single mission: Complete Customer Satisfaction! We strongly believe in giving our customers the most for their money. So, we work with only the highest quality materials, experienced and professional craftsmen. We have consistently focused on the needs of our customers, providing personalized attention and a stress-free experience. This approach has set us apart and made us one of the leading companies in Clark County.
Business highlights
Emergency services offered
27 years of experience
Services we offer
Heating & Cooling Installation & Repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.929 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 29 reviews
Marilyn B.
May 2017
Perfectly.
Steven H.
Apr 2017
Jose and his team all did a wonderful job. They were quick, and thorough, and understood exactly what I wanted. They delivered a very well done job.
Frank A.
Jan 2017
Great. Everything is working fine now.
Margaret B.
Aug 2016
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Wayne T.
Sep 2015
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Michael T.
May 2015
Smooth installation, very professional. I have done business with the company for three years and will continue to call them back for all my HVAC needs.
Response from Smart Choice Heating & Cooling
"It has been a pleasure maintaining your system over the past three years. Thank you for your continued trust in our company, we look forward to providing excellent service for you in the future. Blessings, Smart Choice Heating & Cooling"
Doug C.
Jan 2015
I wanted this brand furnace. Original quote was high. Showed them competitors quote & they beat it. Install was fast & well done.
Response from Smart Choice Heating & Cooling
"[member name removed], Thank you for your kind words. We take great pride in building the best relationships with all our customers. It certainly is wonderful to know our efforts are paying off. I hope we can be of service again in the future! All the best, Leah @ Smart Choice HVAC"
Jeff L.
Jan 2015
He is just so downright honest and a good old boy. I like it that he took care of something that someone else messed up, and that his company even noticed it. They were here during the heat pump and they just happened to notice that one of the ducts didn't work quite right and it was full of water.
Giles G.
Dec 2014
The service was fine. It has been fine.
Jeff L.
Oct 2014
unknown
Marilyn R.
Oct 2014
Jose came to look at why the pilot light kept going out. The furnace chamber had two cracks in it and he gave me a price to replace it. I had him do the air conditioner at the same time while his staff were waiting for the inspector, they helped me load boxes to my to my van that needed to be moved. They left everything clean and working.
Wayne T.
Jun 2014
Jose has serviced our unit for several years and we are very pleased with his performance. We feel he is very professional and knowledgeable.
Response from Smart Choice Heating & Cooling
"[member name removed], We enjoy having you both as a part of our AAA Air Supply family! It has been our pleasure coming out over the past 7 years and doing your tune ups. You know that when you need something, or have questions, you can count on us! Thank you for your continued trust in our company and we will always do our best to ensure your system is running as efficiently as possible. -AAA Air Supply"
Jerome B.
Jun 2014
Perfect. A half day job, stuck to his estimate, cleaned everything, instructed in use of new thermostoate, hauled away old equipment. Took the time to make sure a humidifier was right for us after we asked for it. Asked what the purpose was and what we were trying to accomplish with this add on - an add on that we asked for. There was no up-sell and Jose would not have sold it or installed it if what we were looking for was not going to be accomplished with the equipment. This speaks very highly of his integrity and professionalism. We were impressed!
Response from Smart Choice Heating & Cooling
"Hi, this is Abby here at AAA Air Supply. Thank you so much for your review!! We do our very best to make sure that each of our customers are taken care of and we love to hear about your experiences! So glad we had the opportunity to work for you. Please let us know if you need anything else and we would be happy to take care of you! -AAA Supply Team!"
Shelia F.
Feb 2014
We had AAA Air Supply install a whole new furnace and air conditioning system including new heat pump as well as duct work in 2006. Jose checked out everything and he and his crew really did a wonderful job on the installation for a very reasonable price. We truly felt comfortable having AAA do our work and would tell you for any heating or air conditioning repair, upgrade or install you can't find a better company or crew to do the work. Had them come out and give the system a good check today and everything was functioning wonderfully, just as expected. We would highly recommend Jose and the crew from AAA Air Supply. Trustworthy, efficient and an honest company to work with, you couldn't find any better.
Thanks, Jose
John and Shelia
Thanks, Jose
John and Shelia
Response from Smart Choice Heating & Cooling
"[Member Name], Thank you for trusting us with your heating and cooling needs. We really enjoy working for such nice customers! We are proud to hear how satisfied you were with the process and we are happy to assist you with anything you need in the future! -AAA Air Supply"
NANCY W.
Nov 2013
Repaired our heat pump.
Response from Smart Choice Heating & Cooling
"Hi [Member Name]! My name is Abby, I work in the office here at AAA Air Supply. We are happy to take care of your heating and cooling needs. Our goal is to make sure your home is as comfortable as possible! We are so thankful that you entrusted us to install your Goodman Air Handler, back in December. Remember, at your 1yr installation date, we will come out and give your system a tune up and inspection free of charge! And no worries, we will contact you to set the appointment! Looking forward to it! Thank you for your trust and confidence in us! -AAA Air Supply"
Kenneth B.
Oct 2013
They came on time and were very professional. I thought they might have to replace ducting under the house, but they discovered the duct did not need to be replaced. So, they installed a support for the duct to secure it to the grill in the house. They were knowledgeable and did everything efficiently and less expensively than I was expecting.
Response from Smart Choice Heating & Cooling
"Hi [member name removed], My name is Abby, and I'm with AAA Air Supply. We are so happy when we can come up with solutions that not only work for you, but that can save you time and money. You can always count on us to give you all the information you need and we are grateful that you called us for this particular job. Earning the trust of a nice customer is one of the best parts about our job. Thank you for taking the time to write this review!"
Roger G.
Oct 2013
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Jeff A.
Apr 2013
Office was great at communicating, estimate and schedule. Jose explained everything very well. A task that was in the estimate did not have to be done. I didn't know it didn't have to be done, but Jose told me and gave me a refund.
Response from Smart Choice Heating & Cooling
"Hi [Member Name], We are truly thankful that you allowed us the opportunity to install your gas furnace. Our core values revolve around honesty and integrity when it comes to our customers, and it's so important to know they have been taken care of. We feel like these qualities set us apart from our competitors, and we are so glad that you are an example of that. We look forward to working with you again in the future! -AAA Air Supply"
Tasha A.
Mar 2013
I called AAAAirSupply to the rescue when my heat pump went defunct. From my initial call to their office to set up an appointment, to their check-up revisit a couple of weeks after the new unit was installed (included in the price), the experience was great.
Everyone was friendly and professional. I especially appreciated receiving a call from their office to inform, follow up, and reassure me at every step of the process. Jose Ortiz, owner and technician, arrived on time for the initial visit, the installation visit, and the follow-up visit on time. He explained everything he was doing and answered every question fully and clearly. He took all the time necessary to do the job right. When little glitches in the process arose, he handled them with openness and courtesy.
I was surprised to learn that their senior discount, mentioned briefly on Angie's List, didn't apply to "install" situations, but only to service calls. That said, I felt that the bids I received for the various "change-out" options were fair and competitive.
The service I got from Jose and the rest of the crew at AAAAirSupply shows that they put into action what they claim as the cornerstones of their business ethic - honesty and integrity. Jose takes pride in his work, his business, and his staff. He strives not only to earn your business, but, more importantly, to keep it. From the experience I've had thus far, I would recommend AAAAirSupply without reservation.
Everyone was friendly and professional. I especially appreciated receiving a call from their office to inform, follow up, and reassure me at every step of the process. Jose Ortiz, owner and technician, arrived on time for the initial visit, the installation visit, and the follow-up visit on time. He explained everything he was doing and answered every question fully and clearly. He took all the time necessary to do the job right. When little glitches in the process arose, he handled them with openness and courtesy.
I was surprised to learn that their senior discount, mentioned briefly on Angie's List, didn't apply to "install" situations, but only to service calls. That said, I felt that the bids I received for the various "change-out" options were fair and competitive.
The service I got from Jose and the rest of the crew at AAAAirSupply shows that they put into action what they claim as the cornerstones of their business ethic - honesty and integrity. Jose takes pride in his work, his business, and his staff. He strives not only to earn your business, but, more importantly, to keep it. From the experience I've had thus far, I would recommend AAAAirSupply without reservation.
Response from Smart Choice Heating & Cooling
"[member name removed], Hi, it's Abby with AAA Air Supply. We are so glad you chose us to come to your rescue! :) Our office staff enjoys the relationships we create with our customers, and we truly value each one. When it comes to installations and senior discounts, every company has different policies. Some will mark up the prices in order to be able to apply a discount. Here at AAA Air Supply, we feel it's best to be as competitive as possible, by offering our lowest price we can. However, by doing so, that eliminates the "wiggle room" when it's all said and done. We wanted to thank you for taking the time to write such an amazing and detailed review. We are proud to have you as a part of our AAA Air Supply family."
Wendy C.
Feb 2013
AAA was on the job within two hours of my call, did a quick estimate and dried my control panel that day then
gave me a time they could complete my repair the next afternoon. They arrived promptly and finished my job. They were courteous, polite clean and respectful. They took care not to bring crawl space yuk into the home. I would definitely use them again.
gave me a time they could complete my repair the next afternoon. They arrived promptly and finished my job. They were courteous, polite clean and respectful. They took care not to bring crawl space yuk into the home. I would definitely use them again.
Response from Smart Choice Heating & Cooling
"Hi [member name removed], Thank you so much for writing this review. We take our customer's concerns very seriously and we know that your time is valuable. Our technicians are experienced and very knowledgeable, and in some cases, that allows us to diagnose certain issues rather quickly and super efficiently! It is our policy that each technician take care in your home and never leave a mess behind. We are so glad that you are able to count on us for your heating and cooling needs! Thanks again!! -AAA Air Supply"
Ed Y.
Aug 2012
I called to request info and ended up making an appointment for later that day. Costs were stated up-front. Their office called back later to reconfirm and let me know the service people were on the way. Jose and partner arrived as expected, checked the indoor unit and then the outdoor unit, and replaced a blown capacitor, which they had with them in their service van. They tested everything to make sure it was working right and said the discharge air from the cooling unit outside was a little higher than normal. I inquired about cleaning it, and then requested they perform the work. Once again, all charges were quoted up-front. Prompt, excellent service and I intend to call again for normal annual maintenance.
The only thing that could have made the experience better was to listen and respond to the symptoms I described when I made the initial call. It appears that the office does not communicate that information to the field service staff.
The only thing that could have made the experience better was to listen and respond to the symptoms I described when I made the initial call. It appears that the office does not communicate that information to the field service staff.
Response from Smart Choice Heating & Cooling
"Hi [member name removed]! Thank you so much for your openness and for taking the time to be detailed in your review. We appreciate your feedback, and as we continue to grow, the process in which we communicate to each other is always evolving. We value your business and would like to remind you that we would be proud to take care of any of your heating and cooling needs in the future. We are just a phone call away! Thank you again. _AAA Air Supply"
Adam E.
Jun 2012
Technician was very knowledgeable and explained the work being performed. They cleaned and inspected the gas furnace and A/C system thoroughly. We just moved into this house and it had set empty in foreclosure for over 2 years so the systems were very dirty and looked like they had not been cleaned or inspected for quite awhile. The guys did a great job!
Response from Smart Choice Heating & Cooling
"[member name removed], We enjoy preforming maintenance's and the satisfaction of knowing our customers are saving money by having systems that run efficiently. Thank you for writing the review, and we hope everything is going great for you. Don't hesitate to call if you have any questions at all! -AAA Air Supply"
Mark U.
May 2012
They did a good job. They sent out a very confident technician that made the necessary changes, and checked out the system to make sure there weren't any problems. They billed me a fair amount.
Response from Smart Choice Heating & Cooling
"Hi [member name removed], This is Abby on behalf of AAA Air Supply, thank you for writing this review! We strive to be as thorough as possible and offer competitive and reasonable pricing. Our technicians are always continuing their educations, so you can always feel confident that any questions or concerns you have will be answered promptly. Please call us in the future if there is anything you need! Thanks again! -AAA Air Supply"
Cynthia K.
May 2012
Jose and Nick arrived on time. Spent two days performing all the work. Jose was so nice in explaining the mechanics of it all.
Now I have a much more efficient heating and cooling system that should lower my electric bills.
AAA Air Supply will also be performing my annual maintenance for both the heating and cooling cycles to ensure peak performance and to keep the warrant valid. James who performs this work is awesome too.
After the work was performed I received a thank you card stating "Thank you for choosing AAA Air Supply. Our continued commitment lies in the complete satisfaction of each and every customer we serve. Should you have any suggestions that would improve our business, please feel free to contact us."
They exceeded my expectations.
Cindy
Response from Smart Choice Heating & Cooling
"Hi [member name removed], This is Abby, I work here in the office at AAA Air Supply. What an awesome review! Thank you! You have been a long-time valued customer of ours! It's so nice to hear that we exceeded your expectations! It's always a pleasure speaking to you and we want to make sure that, at anytime, you don't have any unanswered questions. We appreciate you and we are so thankful that you are a member of our Comfort Club as well! We hope we can continue to help save you money in the future!"
Jan C.
Mar 2012
Chuck and Jose were very professional from the start. They came in far under priced to the Oregon competitors.
Response from Smart Choice Heating & Cooling
"Hi [member name removed]! My name is Abby, and I work in the office here at AAA Air Supply, we wanted to thank you for taking the time to write your review! We also wanted to let you know that we took pride in the fact that you chose us to complete the installation of your gas furnace. Our goal is to stay competitive with our pricing, but without compromising quality or service. Thank you for trusting us with this project. Please call us should you need anything in the future! -AAA Air Supply"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Smart Choice Heating & Cooling is currently rated 4.9 overall out of 5.
Smart Choice Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Smart Choice Heating & Cooling offers free project estimates.
No, Smart Choice Heating & Cooling does not offer eco-friendly accreditations.
No, Smart Choice Heating & Cooling does not offer a senior discount.
Yes, Smart Choice Heating & Cooling offers emergency services.
No, Smart Choice Heating & Cooling does not offer warranties.