Tri Tech Heating Inc

We were concerned that the switch or the pilot light or some other part may need to be replaced. The technician did a thorough inspection and determined that the fireplace pilot light and thermocouple simply needed to be cleaned. He did that and the fireplace now works perfectly . The technician, Jason, was very professional. He answered all our questions, explained clearly what he was doing and why and determined that several more expensive repair options were not needed.

When he opened up the furnace I noticed a reddish spot under the motor. I asked if that is a problem. He said no it was not. Then later he said it was a problem and gave me an estimate of $1500 to fix the leak...He said it should be taken care of since it might leak onto a circuit board and that would be really expensive. He told me to get rid of the metal filters that came with the furnace and purchase some white ones at home depot. This furnace is over 10 years old and every time I have it serviced they clean the metal filters and I also remove and clean them every couple of months. I asked him to clean the existing filters in case I could not find the right filters. He said he would and did not. He said he did not carry filters on his truck as they came in too many sizes. I went out and purchased a filter at home depot but it turned out the metal filters pushed up against a spring that would then anchor them in place. So the paper filters were not strong enough to push through. II put the paper filters on the floor in front of the furnace and the next day they were soaked. I had a friend come over and he found that a hose in the furnace had been bumped loose and was shooting water all over the garage floor. My friend put the hose back where it needed to be. I called Tri Tech and complained about the sloppy work and the lazy technician. They offered to send someone out to relook at the furnace but by then I was getting bids on a new furnace. In the meantime, the insert that I only use when I have a party did not work....even though he had declared it working perfectly when he did the maintenance. (November 30)...and I tried to use it December 24...I called and complained about the insert that i paid for maintenance on and was told it was working just fine...they did send a young man out to look at the insert and he said it needs a new gas valve. He seemed nice enough but I am not comfortable with that company to let them do the work. But must say both times they wanted to come out and review the work after I complained. So the business did try to be professional about it.

Did a great job. No messes, excellent & timely work.

There were no problems

Perfectly well. The two guys who did the installation were professional, prompt , neat and respectful both to me and to each other. They were here for two days and could not have been better. Cleaned up after themselves, explained everything and gave me a tutorial on using the new thermostat as well.

.

I signed up for an annual service, so we will definitely be using them in the future.

.

.

.

.

I contacted Tri-Tech heating to repair my tankless water heater that stopped working.  When I first called the receptionist said "did you want someone to just come look at your water heater or what?"... I should have gone with gut instinct and not pursued this appointment after that, however.... They showed up and provided maintenance to the water heater; charging me $194. They said it was fixed, but after they left we discovered it was NOTfixed. But they have still charged me... so I called them back and requested that they return and fix the problem. They returned the next evening at 5:30 PM and said it was my plumbing pipes (obviously not true, the technician was tired and wanted to go home). So they returned again and ordered a bunch of parts (ground shipping, thanks!- did I mention I have no hot water?). The parts did not fix the problem, either. But they did send me another bill of $282.69!. So I guess after having no hot water for myself and my family for 3 (THREE!!!!) weeks and $476.94 later, I still have NO HOT WATER.
So I called two other plumbers, both qualified to service tankless Rinnia water heaters and they BOTH stated that this water heater was broken beyond repair and I should not waste money on having it serviced and buying parts. I can provide contact info of these two other plumbers if needed. Also, I later found out that my home owner insurance will cover the cost of a new water heater so these plumbers have nothing to gain in telling me to replace the water heater. They could have tried to bleed me dry as well. And I saw them both highly qualified and really make an honest attempt to fix the water heater... 
On another note, I called the customer service to complain and they hung up on me and when I asked for an email address to send a letter they said "no thank you" and hung up on me, TWICE. When I discussed this issue with the very rude front desk girl she said that the only reason that they ordered parts to replace the water heater was because I told them to. Really? I guess I am the qualified technician to be blamed... ODD.  I guess I ripped myself off too, by using Tri-Tech Heating & Cooling. 
Hopefully management decides that $476 in service fees for NOTHING in return, for NO hot water for three weeks, is unacceptable and I wont have to pursue other courses of action against this company.  I am willing to edit this review if I could only get past the receptionist that hangs up the phone on me to speak to management.

unknown

unknown

We had a terrible experience.  We usually don't ever leave negative reviews but this service was such a draining experience that we wanted others to be aware.

Here are some of the issues we had:

• When they painted the pipes they had placed outside, they did a very sloppy job and painted our wall along the entire length of the pipe gray!  We had to point it out to get our walls repainted.
• They broke multiple boards in our attic, one being a balance beam.  They did not fix them until asked to do so.  The first fix of one board was the most lazy fix you can think of.  They took the broken board and stapled it to itself, leaving it short.  The second they didn't even fix until we noticed it and asked them to come back.
• We have problems closing our back gate as they threaded a pipe through the gate.  We already asked them to fix it and we still have problems.
• The owner became aware of the many problems and came out.  But then he didn't follow up at all.  If it was my business, I would make 100% sure that things were done perfectly and even give my customers a discount for all they went through.
• There were multiple people in our house daily, most often no more than 2 to 3 days at a time.  This makes communication extremely hard and it makes me wonder if this makes completing a project difficult as well (too many cooks in the kitchen...)
• The county inspector had to come 3 times!  He cited them for multiple (not just one or two) violations.  When he came back the second time he was shocked to find that they had not fixed a single issue he had cited and fined them.
• We had to always contact Tri-tech for problems.  They never came out and checked on things by themselves (you think you would if your company is on the line) and never followed up.  We got a card in the mail a few weeks later but by that time, they already knew about all the issues.  
• The thermostat had to be replaced 3 times.
• They charged our account the day before they started labor!  I have no problem paying for parts once delivered to my home but I never authorized labor to be paid.  We would definitely have attested some of those charges after all that happened.  We also never signed the paperwork the gentleman brought to our house authorizing the charge.  Yet they charged anyway.

These are just some of the issues we had.  They were unprofessional, sloppy, unorganized and broke things in our house.  We are very uncomfortable and worried about what exactly we have in the attic.  After replacing the thermostat, the unit has been running for a few months now.  We are worries about long-term issues with it since we assume the installation was a sloppy as everything else we saw.  And we had to pay $5500 for it.  

Again, we never write negative reviews, but this experience needed to be shared in order to have others make an informed decision.

unknown

unknown

I picked this company based on reviews.  Apparently I got a marginal technician on a bad day.

Two weeks before Christmas I had the gas company come out to inspect my gas fireplace which wasn?t working.  The inspector said he couldn?t keep the pilot lit and I probably needed a sensor and infighter.   I called Tri-Tech (Try-Tech?) and requested service on the 12/23/2015.  I arranged to have my son here from 8-4 as requested by Tri-Tech.  At about 9:30 Andrew from Tri-Tech arrived and spent about 30 minutes opening the fireplace and determining we indeed needed a sensor and igniter. So far so good.  He charged $96 and change for the service call and left to go pick up parts.

Just before noon Andrew called my son and said he was about 15 minutes out and on his way. Fair assumption: Parts had been secured since nothing else was mentioned. 

Four hours later I arrived home about 4:15 pm and discuss these events with my son.  Nothing had happened after the call from Andrew just before noon.  What?  Nothing?  Seriously?

I called Tri-Tech and spoke to someone who?s name I don?t remember asking what was up with Andrew.  Had he been in an accident?  Was he OK?  What?s going on?  I was told she would check and call me back.

About five minutes later Andrew calls and says he can?t locate the part and a part house will have to order from the manufacturer.  He will get back to us on Monday.  No other explanation as to why it took over four hours to get us this information.

I call Tri-Tech and spoke with Kim and explain I?m not happy having wasted my son?s day and having the tech here for only 30 minutes and no other communication all day.  She says she will look into it and call me back.

About ten minutes later I receive a call from Jeremy at Tri-Tech explaining what Andrew already told us.  No parts available and must be ordered from the manufacturer.  I tell Jeremy the guy from the gas company said exactly the opposite; simple repair and should be no big deal.  Jeremy tells me gas company people are not technicians and are unqualified to make such statements.  Nothing said about the disappearance of Andrew from around 10:00 until after 4:00.  No apology for the breakdown in communication.  Instead I receive what felt like a lecture on how unique my fireplace was and how difficult it is to find parts, yadda, yadda, yadda.

On the plus side when I asked Jeremy to back off the credit card charge for the service call and cancel my service request, Jeremy said OK and hung up on me.  He just called back and I asked if he was going to hang up on me again and he denied he hung up on me on the first call.  Maybe he is right and I?m overly sensitive.  Jeremy called to say the credit card had not been run so there was nothing to back out.  I said thank you and goodbye.

Here is my take on all of this: Businesses no longer rely on repeat business.  Losing customer is no big deal.

Performed service in less than 20 minutes. Was to clean the AC of debris, however, it still had leaves/needles in fins and bottom of unit.

unknown

I feel like I have been taken advantage of because I am  73 years old and have a nice car in the drive way.

I made and kept an appointment for an annual service on my home gas furnace.  Agreed price was $139.  The owner of the company showed up, and did the work.  He found no real problems with the furnace, but recommended that I replace the "Hot surface igniter" as it was at the high end of its performance specification.  As I understood, it was taking 17 seconds to ignite the gas, and 20 seconds is the max time allowed.  He showed me the part in place and explained why it was important.

I asked him the price and he told me a replacement igniter would be $139 additional.  I was incredulous as it is a simple device, but I told him to go ahead and change the part.  I also told him to leave the old part for me.  He came back a few minutes later and told me it would be $145.  I did not like it but told him to go ahead with it.  After he left, I looked the part up on the internet where it can be purchased for $23.  Here is a link to it:  http://www.supplyhouse.com/Rheem-62-22868-93-Hot-Surface-Ignitor?gclid=CNTywKDo6MgCFUlrfgodf1QAEg   Tri Tech likely pays less bases on volume.

 The device is nothing more than a small resistance heater, no electronics, no moving parts.  As a retired engineer, I feel qualified to evaluate the condition of the part he removed.  There is nothing wrong with it: No excessive surface oxidation and it checks out fine with an ohm meter.  There is nothing apparent that could affect the time to ignite the gas, except  possibly needing its position adjusted.  The 20 second specification likely has more to do with the flame presence sensor, than the igniter in any case.

No tools are required to change the device as it is totally plug and play and is located in the front of the furnace where it is immediately available once the furnace cover is lifted off.  To replace it requires five minutes labor tops, and that includes removing it from its packaging.

I called the office and talked with Brenda.  She was quick to point out that it is guaranteed to last a year, and the price included the labor to install it. Well, I feel six times the retail price is excessive.  I will always believe this is an example of gouging a senior because they can.  I don't expect I will get any sort of satisfaction from Tri Tech, but you can be sure they will not ever work on my furnace or air conditioning again.

.

This was pretty painless, especially since it was the beginning of fall.  I called another service we had used before, and they had a three week wait for an appointment.  Everyone was nice and easy to deal with.  The tech who came out said the fireplace was a tough one to work on, and was apologetic that it would cost a bit more than a normal one since it needed an extra half hour of labor. and when we had a small hiccup afterwards (the fan wouldn't work), they were concerned and immediately arranged to have the tech come back out.  It turned out it had nothing to do with the repair (the outlet had gone bad), so I cancelled the second trip.

unknown

Our gas fireplace wall switch was acting up.  The first (I'm guessing
new) tech thought it was a more expensive issue, but the company
immediately called us back and sent out a different tech (no extra
charge) that diagnosed a much cheaper issue (something with the wiring
from the wall switch to the fireplace).  It has been a year and still
works just fine.
Tri Tech has also come out in the past and cleaned/maintaned our gas fireplace and furnace.