This Page Contains Fraudulent Reviews

"Thank you member, you were a pleasure to work with."

"We want to apologize for our communication issues, the employee that was handling this problem has been in and out of the hospital with cancer related issues and so our customer service for this customer suffered greatly for about a month. First we want to address the issue of our workers and subs. It was implied that we use illegal labor. That implication is completely untrue with absolutely no justification and was most likely said to try to unrightfully turn people away from Right Turn (in print, this clouding of the record, is called Liable)! We do have some Hispanic workers but they are all full time employees and have all provided legal ID and an I-9 form just like every other employee on payroll. Most of our employees have been with us for years. Regarding subcontractors, 95% of all the work that we do is with our own full time employees, this was a fairly large project and we had to use an outside gutter contractor for a very, very small part of the overall project. This subcontractor has worked for us for 10yrs and does very good work with very few exceptions and always responds promptly to any trouble or issues that we or our customers may have. The next issue was the matter of extra work. While the estimator was working with them he had suggested that, because of the neglect that the home has suffered in recent years, they needed new siding on the home and in his description of the siding project said that there would be no exposed wood when we were finished. This customer opted not to do that work at this time and instead to do the roof, gutters and a small gabled porch cover on the front of the home. The roof flashing on the roof around the chimney WAS replaced as promised. The flashing that needed to be addressed was not part of the roof but rather mortared into the chimney! This was explained to the customer already and we thought that they understood. This would be like expecting your tire guy to replace your breaks for free when you’re only paying for tires then going online to complain publicly on Angie’s list when he refused to be coerced. Regarding our “promotional material” of the approximately 600 patio cover projects and over 1000 pictures that we have to show our work, I am unable to find even 1 single cover without exposed wood. We are happy to write an addendum for additional work and enclose the entire cover in vinyl or coil stock but this customer was expecting it for FREE!!! . The estimator was supposed to stop out to see the customer to explain the confusion but instead ended up in the hospital. At the time, no one in the office even knew that there was an appointment or that one had been missed. Finally we use real wood on all of our projects and as most people know and understand, sometimes sap comes from wood, this most often happens around a knot, as for holes in the wood we are looking at a picture of the board in question right now from the day the project was finished and see no hole so I cannot address that issue. The one real issue that went wrong on this project was addressed within a couple of days (the gutter was set wrong). We try to take care of our problems the same day we hear of them as this customer admits in their complaint “someone showed up unannounced a few hours later (at a very inconvenient time)”. This customer is actually complaining in the same page that we both showed up too fast for their service issues then took too long on their service issues. We have completed every part of this project 100%! This customer has gotten everything that they contracted to have done. If they want more work done they will have to pay for it. This customer is exaggerating, falsely implying and outright lying to try to make this very, very nicely done project sound like a nightmare. If you would like to see for yourself, call and we will email pictures of the project or give you the address and you can judge for yourself."

"Firstly, I would first like to take this opportunity to apologize to the member and her Husband for their apparent dissatisfaction. This is the first I have heard of this since the job was completed over a year and a half ago. Secondly to address this issue I would like to state a general fact about Right Turn Construction. On projects this size we NEVER take any money down. All monies are collected after the job is complete and the customer is completely satisfied that they got what they wanted. Thirdly I would like to address the specifics of this project. The contract was to replace the East Front field of the garage roof, when the crews arrived to start working they were able to determine that this would not stop the leak in their garage. Instead what needed to be done was to remove and replace roofing from a different area, including part of the original area, and extending across a valley and up into the opposing field. When you do this you must double roof the affected area to build it back up to the level of the existing roof or it will show and look terrible. Because of this the labor was double what they contracted for though they were not asked for additional money and the actual amount of roofing used including what was required to build the roof back up was very close to what was contracted. All of this was discussed with them prior to work beginning and was approved. Her statement that “Ultimately they only fixed a few shingles.” Is completely untrue unless she considers hundreds of square feet of material “a few shingles” we will assume at this point that she is merely mistaken rather than intentionally clouding the record (the project was a long time ago). If required we can provide proof of the materials used on the project including approx. 300 sq. feet of singles and about half as much in underlayment. Their contract states “This will solve the leak problem on that field” and that is exactly what we did. Should anyone believe for a moment that she was pressured into anything at all please contact us and I will provide you will a copy of the Customer satisfaction survey that she mentions. This has the customers own comments, and an indication that she will consider us for future projects and can also use her as a reference for other customers if we wish to (this is a signed document). This is a document that all customers are given and asked to be honest about. We use the feedback to improve our company it is not an Angie’s List document . To the best of my knowledge she has to actually go onto Angie’s list to grade a company there are no ”Grades” on our customer satisfaction form."

"After doing some more research into the matter we are still unable to find a bamboo floating floor, we were however able to find a bamboo engineered floor and while similar in look and installation is not a true floating floor. We may still be wrong but to the absolute best of our knowledge there is no real bamboo floating floor. We are very, very sorry for being wrong if it is the case. Furthermore even solid bamboo is not what I would call a hardwood floor. We carry Lapacho, Cypress, Oak, Tiger and many exotic hardwoods all of which are harder and cheaper in most cases. We are sorry we couldn't help you and that you never were able to see the quality of work that we do but for any potential customers reading this please see comments and ratings from our actual customers instead of some one that wanted a product that we don't carry. Also we don't do interior doors unless it is part of a larger project."