RE Roof Solutions Inc

Job took from Aug to Nov 2012. House was unoccupied during job, they entered the house without permission multiple times via the skylights. The house required keys to exit as well as enter; so the skylights were the only way to enter & exit without breaking down a door or window. Left sliding glass door to balcony ajar about an inch and all doors in garage unlocked. We discovered this when we visited the home several times during the job. Used bathroom multiple times & left filthy. Multiple items were missing from house that the company reimbursed us for. Mis-measured roof and only bought enough materials for half the roof. Asked us to pay for additional materials directly to their supplier. Used old, beat-up boards to replace dry-rot areas on the eaves after we requested and agreed to pay for new boards. Did not flash chimneys properly. The 4 inch gutters installed were not the size we had specified (6 inch) and they were pulling away from the roof during heavy rain. We had the gutters replaced by another contractor during our house remodel after we moved in to the house. We also have had to have the chimneys undercut and flashed as well as sections of TPO repaired by other contractors because the roof continued to leak after several attempts by this company to fix the problems. The other contractors discovered that two of the replaced skylights were not fastened down so unauthorized entry from the roof was still possible

On Thursday, June 6, the contractor did not show up. By 9:30 am, I called his cell phone and there was no answer. I called the office phone and there was no answer. I called the cell phone again--no answer. I finally reached the office and they had no idea why he did not show up but said they would get back to me. No call backs. Around noon, I e-mailed them and said I wanted to cancel the job and receive a refund. I did receive a call from Scott (he no longer works there) that evening asking what was going on and I told him--he said I would get a refund. The following day, I did get in touch with Joe and he said he was at the hospital with a worker who was injured on the job so he did not return phone calls--since my job was the first of the day, that story did not strike me as accurate but even it was, I should have received a call telling me the circumstances and his office should have been informed of what was happening--neither happened. I told Joe that I felt he breached the contract and I wanted a refund. He stated I would get a refund as soon as he returned material and received credit for the material--he had originally told me he buys the skylights at Lowe's so the credit is good the same day you return items if Lowe's treats contractors like they do me. Bottom LIne: I received a refund of $500 (not $835) on July 10. The reduction of my was outlined as Estimate Fee--$150, Restocking Fee-$100 and Early Cancellation Fee-$100. None of these "fees" were in the contract. The estimate fee is a very sore point because normally, if there is an estimate fee, it is stated up front and you pay it at the time. The restocking fee of $100 seems to be a sham to me because he is the one who breached the contract. The early cancellation fee is inaccurate. I did not cancel early since the job did not start when it was supposed to start so again, the contractor breached the contract and made no attempt to communicate with me or his office. I eventually had the job done by LightBenders of Beaverton, Oregon. They required no "upfront" money, did not charge an estimate fee, arrived on the job early and performed in a very professional manner in the installation. The cost was a little more but as the saying goes, "you get what you pay for".

Nick, Joe and crew did an excellent job on the entire job at a final cost that was significantly below all other bidders. The work was professionally done and the finished product was high quality. The owners and all workers were courteous, hard working and conscientious. Clean up was good. As a reference, I manage and oversee facilties ranging from large modern commercial structures and residences to historic buildings. A problem developed a few months after the job was finished and the company came back in December and corrected the problem without issue. I highly recommend their work and would use them again. I am considering using them for another roof replacement out of the area. The only area in which I could recommend improvement is their communication. They are sometimes difficult to contact or slow to return calls or messages. Otherwise, I would give them "A" ratings across the board.

They gave an estimate without seeing the job then set a date for the work to be done and never showed. They finally showed for the small job and completed the work. Upon completion, there was a hump where they joined the old roof with the new roof. They did come back out and explained how it was our fault, not theirs. A professional would have seen that coming if it was really our fault. For the larger project, after a week and a half of our calls and them saying - tomorrow for sure - they called and raised the price several times and still never showed. Inside work from other contractors was was delayed - drywalling, floors - waiting for them. Owners were rude, wouldn't listen or try to figure out the problem. Thoroughly bad experience. They ended up charging us $1000 for the 300 SF addition and refunding $400 of the deposit they required. That should have been our first warning sign - a deposit for two relatively small jobs. Crazy, ridiculous price for 300sf and not finishing the project.