POLYGON NORTHWEST CO

Description of Work: In July 2013, I purchased a new home from Polygon NW in their Edgewater on the Tualatin Development, in King City, Oregon. In January 2015, I received a notification from Polygon NW that the CertainTeed Corporations Weather Board exterior fiber cement lap siding installed on my home during its construction, was the subject of a class action settlement. The settlement was finalized in August 2014, and it took Polygon NW 51/2 months to notify the affected home owners in our development that we have failed, or, failing exterior siding on our homes. The remedy we were given by Polygon NW, was to file a claim with CertainTeed, and have their representative schedule a site inspection, to determine if my home had experienced any siding failure . I filed a claim within a week of the Polygon NW notification, with CertainTeed Corp. At the same time, I also notified Polygon NW at the same time that I felt that in addition to the siding failure, I believed that improper installation of the siding, during its original installation, was contributing to the deteriorating siding on my home. After having the warranty manager come out on two occasions to view my concerns, it became apparent that Polygon NW was waiting to find out what the CertainTeed site inspection before they would acknowledge any defective installation of the siding. It took the CertainTeed representative approximately 7 weeks (March 23, 2015), to come out to determine my claim. His determination was that the entire east side of my home had experienced 100% siding failure. At that time he agreed to compensate me the amount agreed to under the terms prescribed in the class action settlement. During that 7 week wait ( March 10, 2015 ) I contacted an licensed, independent siding inspector, to inspect the exterior siding on my home. He determined that there was a significant amount of improperly installed exterior siding on all of the sided areas of my home. After forwarding the report from the independent siding inspector, and, CertainTeed's inspector claim determination, to Polygon NW's warranty manager, Polygon NW finally scheduled an appointment with the original siding subcontractor who installed the siding on my home. On 4/9/15, Polygon NW's warranty manager was finally able to schedule an inspection along with the original siding contractor. At this point, Polygon NW's warranty manager has been to my home on 3 separate occasions to view the siding on my home, and the original siding subcontractor has been out once. At no time did either the Polygon NW warranty manager, or, the siding subcontractor, use a ladder to inspect the siding on my home, even though it is a two story home? The only inspection that was done utilizing a ladder access the upper level, was the independent inspector, I had contracted. The determination made by Polygon NW's warranty manager, and the original exterior siding contractor, was that the only defect that existed, that in spite of the fact that the siding was not installed to the CertainTeed Weather Board specifications, that was covered by the Polygon warranty, was to refasten several pieces of the metal flashing that were not fastened properly. Even though I was told by the warranty manager they were under no obligation to do so, to show their good faith Polygon NW would blind nail a select few boards that they determined to have loosened due to normal wear and tear. Polygon NW also told me, at that point, that for the amount of compensation I had received from CertainTeed for the failure of the entire east side of my home that they would be willing. remove the failed siding, replace it with another CertainTeed product, and repaint the replaced siding.