Pillar To Post of SW Washington
About us
Since 1998, we have been serving the professional real estate community, builders, lenders, buyers and sellers of S.W. Washington. Our goal has been to provide the highest level of professionalism and quality inspection services to our clients utilizing currently technologies including infrared cameras, electronic moisture scanners, and heat sensors. We have 8 professionally trained, licensed, and certified home inspectors & licensed structural inspectors. Fully licensed, insured & bonded. Pillar To Post is dedicated to unparalleled customer service and is proud of its hardworking, professional inspectors and exceptional work ethic. We have eight professionally trained, licensed home inspectors & licensed structural pest inspectors with a full office staff to meet your home inspection needs. If we can ever be of service or if you have any questions please call us! We're happy to help!
Business highlights
Services we offer
Allergen, Apartment Buildings, Attic & Commercial Inspections, Bedbug & Asbestos Testing., Condos, Crawlspace, Home Checkup Inspections, Mold, New Construction, Pest & Dryrot, Pre-Purchase Inspections, Pre-Sale Home Inspections, Progress Inspections, Radon, Sewer Scoping, Warranty Inspections, Wood Destroying Organism
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 10% | ||
| 0% | ||
| 2% | ||
| 5% |
This went very poorly. Home inspections are basically worth the paper they are printed on, and I acknowledge this going into a transaction. This was the 3rd home Pillar has inspected for me, and all properties were inspected by Kevin. There have been minor issues in inspection quality in the past, one of which resulted in a $1800 cost to me that should have been corrected when I purchased the home in 2005.
This review, however, regards inspection of my home built in 2008 and purchased in 2015. The inspector neglected to review multiple items in the scope of his inspection resulting in a multitude of headaches and tens of thousands of dollars of financial losses.
Inspection failures:
1. Did not assess/report on/ inspect condition of master tile shower - had improper use of silicone caulking which was clearly in poor condition. After move in, the area was discovered and significant cost and effort was required to prevent a larger pan failure of the high-end travertine double shower.
2. Did not assess/ report on condition of driveway - I did check and this is in the scope of the work that should have been performed. After move-in, deficiencies of the driveway became apparent and subsequent analysis determined the driveway was in an obvious state of failure. Failure to inspect and report on this issue resulted in my needing to contract out driveway reconstruction services; it Is a large property and the price-tag was $80,000. The state of the driveway failure was evident to multiple people who came to the property with naked eye assessment and it's absence in any regard from the inspection report suggests negligence or intentional omission.
3. Improper assessment of roof integrity - my home experienced a water leak over the winter. The root cause analysis by a structural engineer was attributed to substandard and improper flashing and this was evident with ground level naked eye assessment, which is in the scope of the home inspection. Financial loss was approximately $4500 in repairs.
"Thank you for your review on AngiesList. We sincerely appreciate you taking the time to do so. Please call us at 360-546-2190 if you have any questions or if we can be of further service. Have a great weekend!"
This company is exceptional in responsiveness and promptness--beyond accommodating and helpful. We were from out of town, on a limited-time visit, looking for both a home and an investment property with a realtor. Pillar to Post responded immediately to our needs to quickly schedule (as well as re-schedule, as necessary) inspection times to fit our time pressures, as well as the sellers' and tenants' complicated time-slots. Prompt, professional and thorough. Wouldn't go to anyone else in this area if someone asked for a referral for property inspections. In addition, if this company doesn't perform something in their inspections or finds that the particular property needs a more in-depth inspection, they will inform the client quickly, which is invaluable, especially under a "time crunch" due diligence real estate situation, which can save the potential buyer literally thousands of dollars.
"Thank you for the Angie's List review! We appreciate your feedback! Please call us anytime at 360-546-2190 if you have any questions or if we can be of further assistance! Warm regards, Lorri"
"Good morning! Thank you for taking the time to provide us feedback on your recent home inspection! Please call us at 360-546-2190 if you have any questions or concerns. Have a great 4th of July! Warm regards, Lorri Pillar To Post of SW Washington"
"Thank you for providing us feedback on Angie's List! Your feedback is very important to us! It helps us make our business better to serve clients like you! Feel free to contact us at anytime if you have any home inspection related questions! Sincerely, Lorri Pillar To Post Inspections"
"Thank you for your feedback! We truly appreciate you taking time from your schedule to do this. As always, we utilize client feedback to improve our services. Please call us anytime if we may be of additional service!"
"Thank you for providing us feedback on your recent home inspection experience! Our team sincerely appreciates you taking the time to post on AngiesList! Please contact us any time if you have any questions or if we can be of service in the future! Best of luck on your move! Sincerely, The Pillar To Post of SW Washington Team"
**No price was put because our HOA covered this visit and I wasn't made aware of the prices.
"Thank you for taking the time to provide us feedback on your recent home inspection experience. We truly appreciate it! Please contact us any time if we can be of service in the future! Sincerely, Pillar To Post of SW Washington"
"Thank you for taking the time and providing feedback on our services! We truly appreciate it and are pleased that you are happy with our services. Feel free to contact us anytime if we can be of service in the future! --- Pillar To Post of SW Washington"
"Thank you for taking the time to provide us with feedback! We truly appreciate the feedback! Please let us know if you have any questions or if we can be of service in the future."
"Thank you for taking the time to provide us with feedback! We truly appreciate the feedback! Please let us know if you have any questions or if we can be of service in the future."
"Thank you for taking the time to rate us on AngiesList! We truly appreciate the feedback! Please let us know if you have any questions or if we can be of service in the future."
"(Member name removed), Thank you for giving us thoughtful feedback on your inspector and the inspection process! We strive to help educate buyers and assist them in navigating the complex home buying process by providing the best inspection services available. We know your time is valuable and appreciate you taking the time to comment on AngiesList. If we ever can be of service in the future or answer any questions you have please call or email anytime!"
The gentleman showed up early, was very professional and helpful. He took every precaution, as well as explained all that he would be doing.
It was an excellent experience.
"Thank you for providing feedback on your inspection! We truly appreciate you taking the time to do this. If we ever can be of service in the future or answer any questions you have please call or email anytime!"
"Thank you for your input, let me take a moment to clarify our infrared (thermal) inspection option. With the Premium inspection package we use the infrared camera to help identify moisture intrusion and over-heating of electrical components. The sensitivity of the thermal camera can detect the temperature drop of evaporating moisture and help identify unsafe temperatures in electrical systems such as your main service panel. The recall check service is also included in that package, all of the appliances plus the water heater, furnace and A/C unit were checked for recalls (it looks like your dishwasher is on a recall). It also provides a monthly update email of any additional recalls that might occur, for as long as you own your home. You can also add or remove future appliances to keep your list current. Our company has performed over 20,000 full home inspections in the past 15 years. Our staff of professional inspectors are dedicated to customer satisfaction and will always respond promptly to concerns or questions from our clients."
"The Member’s description of this situation is not complete and inaccurate. The concern involves a leaky shower base. The shower was a 3 foot X 3 foot, 25 year old ceramic style enclosure, that was leaking at the base around the drain connection. Upon visiting the home to follow up with the member, the entire home had been completely gutted (every room including floor coverings and drywall) – except the shower enclosure in question. When I asked the member about this he said that they were doing a total remodel but wanted to leave the old shower enclosure. Upon further inspection, a leak was indeed discovered at the base of the shower. An offer to repair the leaking base or replace the enclosure was extended from the beginning. It was explained that the base would be torn out or repaired whatever it took to correct the leak. Any damaged wood structure / re-tiling, etc. would be addressed as necessary during the repair. When we called to set up an appointment for doing the repair, the member said it was too late, they had torn the enclosure completely out. He said he had changed his mind, stating that they no longer wanted to have the shower repaired, instead they would be going forward with a full remodel of the bathroom. With repairing the shower no longer an option, we agreed to refund his inspection fee and pay additional costs that would have been spent to repair the leak. In total nearly $900.00 was refunded to the member. Through this entire issue, the members were treated with complete fairness, professionalism, and courtesy. Every attempt to please them was rejected. The "thousands" of dollars spent was to do a complete remodel of the bathroom and not for the shower leak repair. Pillar To Post takes great pride in caring for our customers as is evidence by the many referrals from past clients and from the real estate professional community. You will also see many positive reports from satisfied clients reports on this website. All of our inspectors are professionally trained, Washington State Licensed Home Inspectors and Licensed Structural Pest Inspectors and have been serving S.W. Washington since 1998."
Licensing
State Contractor License Requirements
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