Mr. Appliance of Portland

It was easy to schedule an appointment for the next day via their website. I received a confirmation email, with a follow-up email the next morning with a more specific 2-hour appointment time. About 20 min. before the technicians arrived, I received a text message, including photo of lead tech. They were very professional, courteous, and careful. The problem was diagnosed as a failed controller board. He had the part and was able to replace it during the service call.

David was very professional and helpful.  I noticed his vehicle when he was fixing an issue for a neighbor and I asked if he could take a look at our fridge to see if I just needed a light replaced.  He came over and diagnosed the problem and ordered the part.  Within a few days he came back and quickly replaced the switch.  While he was over he noticed we were having problems with an old dishwasher that was falling forward.  He suggested putting screws in the mounts which must have falling out over the years.  I found a couple of screws and he fixed that problem as well.  There was no charge for the initial diagnosis when he was at my neighbors house and no extra charge for the dishwasher repair.  Unlike most repair professionals I found him to genuinely want to help me rather than just get money.  It was a very refreshing experience and I will certainly use him again.

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I'd first consulted Angie's List to find an appliance repair business with good reviews.  It seemed nobody worked on Samsung dishwashers; just Whirlpools, and Maytag, ext....
So I searched the internet for "Samsung Repair"and up came Mr. Appliance.  I called and specifically asked them if they worked on Samsung, and the girl on the phone said yes.
I schedule the appointment and the service tech arrived as scheduled.  I left him to his work and went to the next room.  After a few moments he got on his phone and was asking somebody if they'd ever worked on Samsung dishwashers.  The answer was apparently "no".  In listening to the conversation it was obvious that the tech didn't know what was wrong with it and neither did the guy on the other end of the phone. The conversation ended with the tech saying, "Yeah, it's like that. Thanks anyway" 
After a long pause I walked into the room and he confidently say's, "I've got bad news. It needs a new brain."  I asked how he knew that, and he said it was because it was draining ok, and didn't have water in it.  So I ask, "what's the blinking light mean?"  He admitted that he didn't know.  My owners manual had several blinking light codes in the troubleshooting guide, but did not include this blinking light, which was why I wanted somebody who works on Samsung.  
He presented me with a bill of $87 and an estimate to install a new brain.....around $500....the cost of the dishwasher!  So I said, "You don't really know what's wrong so your bid is high enough to basically cover anything, right?"  He said he was "pretty sure" that it was the brain.  Again, I asked what the code for the blinking light meant.  He admitted he didn't know "that exact code." 
I told him I was not happy to pay the service call fee when he apparently didn't know the exact problem, and was not really an authorized Samsung tech.  He said he'd have his boss call me and maybe work something out.  The boss never called.
I held out on giving this review, because my check didn't clear.  I thought maybe they'd decided not to deposit it, in which case I was going to let it go.  But after a month the check finally cleared, and here is my review.

I called them because my washing machine wasn't spinning  or draining. 
They came out and told me my pump was bad and I needed a new one.  It
had to be ordered and I had to wait several days before they could
return and put in the pump.  The repairman left water all over my floor
and under the washer.  He smelled bad and left my laundry room smelling
like body odor.  Immediately after he left I put a load of laundry in
the washer and it wouldn't start.  I called the repairman, he told me to
turn it off, and on and try again.  I did so and the washer started,
but when it got to the spin cycle it didn't spin or drain.  I called
again and was told I would have to make an appointment for the following
week.  When the same repairman came the following week, he now said he
didn't know what was wrong, he didn't know what the error code that was
showing meant.  He said I would need to look it up on the internet.  He
said after I did that if I wanted to call and tell them what it said
they could come out and fix it.  I asked - what about the pump I just
had replaced that I obviously didn't need?  He said he could take it out
and refund me.  I asked if he really had kept my old pump for a week;
he admitted he hadn't.  I asked what he was going to replace the new
pump with?  He said, well, I'm really not going to replace it, I guess
if you get the new issue fixed with us you will just get the new pump
for free.  I pointed out that the "new" issue was really the issue I had
originally called about and that I didn't think I would be giving any
more business to Mr. Appliance. 
My husband googled the error
code and saw within literally seconds that it was for a defective latch
mechanism.  I called our usual go-to repair service (Rieglemann's) and
they ordered the part and within two days they had installed it. 
Problem solved.
I called again today to request my refund from
Mr. Appliance, but "the person I need to speak to is not in the
office."  Skip the problems and call someone reliable, knowledgeable and
ethical.

They have been out twice for the same problem with my dryer, and it still isn't fixed.   They don't stand behind their "warrantee" of service, I had to pay over $100 for them to come the 2nd time, and it still isn't fixed.   I won't use them again.

Although two different men came out  to diagnose the problem , through no fault of their own, they only charged me for one service call.  When the problem was discovered, he went out to his truck, got the part, and repaired the refrigerator.  Both men were personable, knowledgeable, and willing to assist in any way they could.  They wore booties so they would not mess up my floors. 

He went above and beyond by putting in my vent.

THE SERVICE MAN (I BELIEVE HIS NAME WAS DAVE) AS VERY TIDY AND PROFESSIONAL. MOST IMPORTANTLY, HE WAS ABLE TO REPAIR MY JENN-AIR, WHICH 2 OTHER COMPANIES HAD NOT BEEN ABLE TO DO. I WOULD NOT CONSIDER CALLING ANY OTHER COMPANY AFTER THIS EXPERIENCE WITH PRO APPLIANCE REPAIR!!!!

WE WERE PLEASED THAT THEY COULD COME TO OUR HOUSE QUICKLY, EVEN THOUGH IT WAS DURING THE WEEKEND. I BELIEVE THEY ARRIVED WITHIN A FEW HOURS. THE REPAIRMAN REPLACED THE FAN WITH A DIFFERENT BRAND SINCE HE DIDN'T CARRY OURS WITH HIM, BUT IT SEEMS TO HAVE WORKED FINE. HE DID OFFER TO COME BACK AND REPLACE IT WITH THE ORIGINAL MANUFACTURERS FAN WHEN HE RECEIVED ONE, BUT WE NEVER REQUESTED HE DO THAT. HE ALSO CLEANED OUR COILS FOR US WITHOUT CHARGE.