MetLife

PHIL SHERIDAN IS THE SENIOR LOAN OFFICER FOR FIRST HORIZON MORTGAGE COMPANY. I CONTACTED HIM, BY REFERRAL FROM MY REALTOR AT THE LAST MINUTE, AND ASKED HIM TO PERFORM A MIRACLE. I WAS PREPARING TO SIGN PURCHASE DOCUMENTS ON OUR (NEW) HOME AND DISCOVERED THAT DAVID WRIGHT, FROM PRESTIGE MORTGAGE, HAD AUTHORIZED AN INCREDIBLE NUMBER OF "ERRORS" IN THE PURCHASE DOCUMENTS, WAS ATTEMPTING TO GOUGE ME FOR ALMOST $9000.00 IN CLOSING COSTS (OVER 1/2 TO GO INTO HIS OWN POCKET...) AND REFUSED TO CORRECT THEM. (WE WERE 3 STATES AWAY AND THERE WERE FIVE OTHER LOANS CONTINGENT ON OUR PURCHASE OF THIS HOUSE). I CALLED PHIL IN COMPLETE FRUSTRATION. HE JUMPED IN AND NOT ONLY BEAT THE INTEREST RATE, CLOSING COSTS AND OTHER DETAILS, BUT HE DID IT ALL IN 3 DAYS! HE ALSO WORKED WITH ALL OF THE OTHER LENDERS/CLIENTS TO SMOOTHLY CLOSE THEIR LOANS AS WELL. I CAN NOT SAY ENOUGH ABOUT HIS PROFESSIONALISM, CALM DEMEANOR, AND QUALITY OF SERVICE. I'LL NEVER DO BUSINESS WITH ANY OTHER LOAN OFFICER AGAIN.