MATHER & SONS PUMP SERVICE, INC
About us
WASHINGTON LIC#: MATHESP944RQ OREGON CCBL#: 55968
Business highlights
Services we offer
DERRICK TRUCKS AND TRENCHING., DESIGN & ASSEMBLE WATER SYSTEMS, DOMESTIC/RESIDENTIAL, FILTERS, INDUSTRIAL, MUNICIPAL & IRRIGATION/AGRICULTURAL SERVICES. FULL SERVICE PUMP SHOP: TEST & REPAIR PUMPS, REBUILD TURBINE BOWLS. SCHEDULED MAINTENANCE FOR SCHEDULED MAINTENANCE WATER SOFTENERS, SALT, WATER TESTING, WELL PRODUCTION TESTING
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 10% | ||
| 0% | ||
| 0% | ||
| 20% |
"We performed an electrical meg test on your motor. This reading tells us that by the manufacturer’s recommendation your motor should be replaced. The pressure tank was also bad and needed to be replaced. You were given a bid of $4,400.00 + tax to replace your pump, motor, pipe, wire, check valves, pressure tank, pressure switch, gauge, relief valve, misc. fittings & electrical parts, and the labor to remove the old part and replace them with new equipment. The plugged pipe you had repaired may make your system last temporarily, but it is a band aid fix. It is not a fair comparison of our bid to a band aid fix by another company. Our tech mentioned that you had locked the door to the crawl space, that houses the tank, before he was done. He could not have found the plugged pipe without access to the tank."
After hearing from them earlier in the morning that they were to arrive, we asked if they had a catch tub they could bring with them (our older pressure tank produced a lot of moisture from condensation during the summer months). They said they had one and would bring it with them. The tub cost the same as those found at Lowes/Home Depot.
They showed up at 09:00 for what they warned could be an all day job. One crew worked on pulling out and changing the well pump while another crew changed out the pressure tank, corrected plumbing issues created by the original owner of the house, and installed extra valves to make it easier to change out the filter system. They brought a new house filter system with them but were more than happy to install the new system we had already purchased somewhere else.
When the work was done they tested the system and found a leak up at the well. They shut it down, emptied the system and fixed the leak. They then recharged the system and inspected their work.
They were completely done by 2:00 PM.
They performed excellent service in a timely manner at a competitive price.
I had a problem with the water flow in my home stopping completely. The water flow would stop for about a minute and then would resume. The problem persisted for over a month and the plumber I had look at it could not figure out what was wrong.
I contacted Mather and Son and had some trouble getting them to call me back to schedule service. I saw the negative comments here on Angie's List and was going to give up on them and contact another provider. However, I got a call from their office that they'd had a cancellation and they wanted to know if a technician could come out that day.
When he arrived, their technician immediately diagnosed the problem and clearly explained to me why I was losing water pressure and what he would do to fix it. He repaired it in less than an hour and it cost me a service call and $15 in parts. I am thrilled that the problem has been solved and will definitely use Mather and Sons again (even if it is a little hard to get them scheduled)
F as in a major FAIL
1. The well pump is erratic: pressure goes up and down to dramatically making house water flow too dramatic.
2. The filter placed on the incoming house line is leaking. They will not replace it and will not tell me where I can find the broken part to replace it myself!
3. Soft water softener makes the house water and quot;ocean waterand quot; salty. I called to have them come fix the problem. They responded with a man who said, and quot;Im not a soft water softener guy so I don't know what's wrongand quot; but you have to pay for the service call.
4. The soft water softener tank is now leaking. I tried last year to get service. They refused to take my calls citing that I refused to pay for the and quot;service calland quot; when they sent an unqualified and quot;technicianand quot; who admitted he didn't know what to do. In a lurch, I went ahead and paid for the prior visit. After payment, they gave me the run around, despite daily calls until they finally said, and quot;we won't be able to help youand quot; They conitnued to refuse to tell me where I could get replacement parts for the leaking filter.
5. A year passes: still leaking (I have a drain to catch it as long as it doesn't blow) and I re-contact the office and ask for the and quot;water softener specialistand quot; (We've been drinking salty water for a year now and my blood pressure is up!) Again the snide girl at the front counter gives us the run around for another 10 days (daily calls) and then states again, and quot;we can't help youand quot;
Their mission statement is that they will and quot;work their hardest to install and maintain your system.and quot; I have been abandoned. They now refuse to take calls, they refuse to give information, their installed products are leaking and dysfunctional and they refuse to even come look.
DON'T HIRE THEM, AND DON'T STEP ON THEIR TOES OR YOU WILL SUFFER THEIR WRATH.
THEY WILL ABANDON YOU WITH SUBSTANDARD, LEAKING, DYSFUNCTIONAL EQUIPMENT.
THEY WILL NOT RETURN CALLS OR SERVICE THEIR EQUIPMENT.
FURTHER, THEY WILL TORMENT YOU WITH DISRESPECT AND IRE.
"1. The original installation was completed 9/19/07 2. The first problem 8/10/10, almost three years later, [member name removed] ordered a service call to change an ultra violet light bulb and check the water softener for salty water. The service technician changed the U.V. bulb, checked the softener screen, and took water samples. The customer paid for the bulb, but refused to pay for the labor. This is when we refused to service three year old equipment without being paid. 3. Two years later 8/8/12 the customer wanted parts for an inline filter that we didn’t install. He offered to pay his two year old bill, but we refused and told him we could not help him. 4. Shawn Croteau called for [member name removed] and was told we could not help him and to try another company. Why is it a problem to call someone else? Maybe other companies also expect to be paid for their service."
Licensing
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