Keystone Appraisal Services

Chad was great. Hired him for an estate date of death appraisal on a duplex. He was very personable, price was good and seemed very knowledgeable. He was able to meet on my time schedule and appraisal was received less than 2 weeks later. Thanks, Chad!

Chad was very hard to get a hold of after he did the initial home visit.  I would have to email him twice to get a response from him.  I understand that this is his busy time of year, and he did share with me that he had a family emergency that he was dealing with, but it was frustrating not to have a response.  I was promised the appraisal on a Wednesday.  Then it was Friday.  Then it was Monday.  Finally, on Tuesday I get the report, but by now our 10 day window had passed (we were buying a piece of property and we had 10 days to get the inspections complete, etc.) so the report was really a moot point.  He did call on Friday and gave me a verbal estimate, but he was still working on the report at that point so his verbal estimate was just that, an estimate.  When I emailed him on Tuesday and requested a refund because we were past our deadline and the report was now worthless to me, he replied back to me with an extremely unprofessional and belligerent email, getting all legal on me.  It would have been a nice professional gesture on his part to at least recognize my frustration and offer me a discount.  He took no blame for the situation.  I will not be using him again, nor would I recommend him to my friends/neighbors.

unknown

It was fine.  I like that they could come out right away.

Survey as in measure the dimensions of the structure, inspected various parts and asked questions of my knowledge of the house and the constituent parts that I was aware of said domicile. Provided a PDF of my home in relation to other nearby houses of similar year of building and square footage. I have no prior experience in judging whether he did a better or worse job, appeared professional in demeanor and manor at which he did his tasks.

Chad was very professional and scheduled our appraisal within a week of our request.
He was informative and answered all our questions and concerns.
I would definitely recommend him to all my friends and acquaintances.

Chad was personable and professional and answered all our questions to our satisfaction. His report was timely and complete. He was able to accommodate us as to our window for getting the appraisal done.

I ordered the appraisal on the web site.  The response was within 24 hours, and the appraisal was scheduled within less than a week.  The appraiser was thorough, gave me a detailed report, and also went over the appraisal with my real estate agent.  I was completely satisfied with the work.

Positives: (1) Chad responded to my request in less than 24 hrs, (2) Price was reasonable, and (3) Delivered a thorough report. Needs improvement: (1) Punctuality (showed up 30 mins late, although he called and apologized), (2) There were (server?) issues with emailing report directly from his website. After contacting him, was able to access my report online, but never got it in my email.

unknown

Chad was able to get out to my house within just a couple days and got the report back to me within a week. I was extremely satisfied with his work and his professionalism