Green Choice Pest Control
About us
Green Choice uses an ecologically sensitive approach, also known as integrated pest management to provide extermination services to the greater Portland and Seattle areas. We are family owned, local, and have very rapidly growing fan base throughout the Northwest. We are grateful to all of our wonderful customers that have made our company what it is today. We have many more testimonials on our website.
Business highlights
Services we offer
Pest control. Carpenter ant control. Bed bug control. Rodent control. Bee & wasp control. Air Duct Cleaning.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings | 
|---|---|---|
| 76% | ||
| 15% | ||
| 2% | ||
| 7% | ||
| 0% | 
One treatment by Terminex solved the problem almost immediately.
The other crawl space was miserably small (although not a complaint out of anyone!) and a sump pump system had to be added.
Great care was taken to cover all floors and all excess debris was hauled out of the crawl spaces. On top of everything else, all old vapor barrier was removed and new was added. I went into the crawl space when it was done. It looks great!
I cannot recommend Green Choice enough! Everyone was helpful, responsive and professional!
I'm concerned I will need my crawl space restoration redone with finding dead rodents in the area!
"[member name removed], All of our work is guaranteed for a year. Please allow us to come out and look at this issue. It is very normal for rodents to be dying in your yard at this point in the treatment. We have bait stations outside your home, and the rodents are probably eating this bait and dying outside, as expected. Most likely there is a rodent issue at a home or property proximal to yours. We would love to come out and take a look at this situation and do any remediation at our cost. We have not been in business for so many years by providing poor service. Please contact our office for a complete (and free) inspection of your crawl space area. Very Best Regards, Bill Sanders."
for ant and mice control. However, if you are not satisfied with their service and have continual problems, you will get an aggressive argument from the gal answering their phone about why you don't need any more help. This has happened twice now and we feel left out to dry by this company. I would not advise using them more than once, and certainly never sign a contract with them. The technicians are nice guys with good advice, it's the company and front phone that will not follow-through. Our beautiful and clean home still has 7 months of ants that are worse than when we contracted them.
"Hello (member name removed), my name is Eric and I am the new manager here at Green Choice. I would love the chance to speak with you about your rodent issue. I have left a few messages in hopes that you would let me have a chance at making it right. If you are willing to give me a chance at solving your rodent problem please contact me at 503-764-7225. I apologize for the experience that you have had with Green Choice but I can assure you that we are making the necessary changes to assure that the customer has a positive experience with us even when the pest issue continues and you may need additional services. My goal as the new manager is to make sure that every customer has a positive experience even if we have to overcome a negative experience. I would hope that you would give me a chance to make it right by you. Thank you and I hope to hear from you. Eric."
The price was less than one of the top advertised company.
It is a hard and dirty job and we are glad this company offers this type of service.
"Member. We were not aware of this incident. We are attempting to contact you now in order to correct any service exceptions that you may have encountered with our company, including compensation for any plumbing issues. Incidents such as this are very rare for us and we take each one extremely serious. We realize that problems will arise from time to time while working under homes. We want to set ourselves apart as a company by doing whatever it takes to correct any mistakes that may have been made on our part. We hope to do whatever is necessary to reestablish our reputation with you. Sincerely, Jordan Wirkkala General Manager, Green Choice Pest Control"
The crew showed up on time and Eric went over what they needed to do that day. I asked them to double check some of the other insulation for mold and we determined that almost all of it needed to be removed, more than we had originally planned. The crew started work but ran into some unforeseen difficulties. I have two side attics and a top attic with ventilation spaces between the side attics and top. These spaces had insulation that needed to be removed and they needed to be treated for mold. There were also some 2x4 supports between the rafters that needed to be removed for access, and later replaced. The crew were not expecting some of this and did not have some of the tools they needed. Also, it was a busy day and they had a little trouble getting a hold of Eric to review some of these issues. However, one of the crew members in particular worked hard all day using some of the tools I had available and being as creative as he could under the circumstances. Needless to say the job was not completed by the end of the day.
To make a long story short Eric sent a crew out when he could over the next week to get the job done. In the end it was about 24 total hours of work with a crew of 3 to 4 to complete the project. Even with all the extra work, the only additional cost to me was for the additional insulation that was removed, which was not part of the estimate. Also, even with putting in some late hours after other jobs to try and get my job done - the crew remained pleasant, friendly, polite and answered my questions.
In addition, the morning after the job was finally done I notice the burners on my electric stove were not working at full power. I called Eric and he said that the crew had probably damaged one of my 110V wires when installing the plywood floor in the side attic space. They had someone out that day to repair the issue at no cost to me.
December 2012: The crew showed up to put in new insulation. The work was done quickly and efficiently. The guys were polite and friendly as always and did their best to keep my carpet and living spaces clean. Also, Eric and I had discussed some minor damage that happened during the work that was done in October. Eric did these minor repairs at no additional cost to me.
Green Choice does a 30 day quality check where another technician checks on the job. During this check we noticed that a few attic side walls had not had insulation installed when the insulation was replaced. Green Choice had someone out the next day to install the missing insulation at no cost to me.
As you can tell this job ended up being a lot more complicated than either Eric or I expected. Mistakes/things happened. However, I think that can happen with any job. No person/company is perfect. I think the measure of a person/company is what they do when mistakes happen. In each instance Green Choice responded promptly, took ownership, and corrected the issue to my satisfaction. I believe that shows integrity and a true commitment to customer service.
On the day the work was scheduled the crew arrived promptly. Eric came with them and reviewed what needed to be done. Eric then left but was accessible by phone if the crew or I had questions or concerns. The crew took measures to protect my carpet and living space while working. They were polite and respectful and kept me informed of what was happening. Three to four crew members worked steadily on the job and it was done by the end of the day. One of the crew members took pictures of the completed work so I could see what they had done.
My crawl space access is in the master bedroom closet and I had hoped that we could move it to a different location. However, when the crew checked on areas where I would prefer the access to be, there were structural pieces that did not allow for crawl space access.
Green Choice sent out another technician at around the 30 day mark to check on the work and make sure that it was done correctly and no other concerns were identified. This is something they do voluntarily on all their projects.
Licensing
State Contractor License Requirements
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