Cross Home Remodeling Contractor

We were very disappointed with the lack of organization and lack of communication in working with Cross Home Construction. I needed to get my elderly mom’s house ready to sell, but I live a few hours away, so we trusted Cross Home Construction to do an entryway project for us. They came out in January and tore out some dry rot in the subfloor near the front door. They put down a piece of plywood and said they would be back to finish. Unfortunately, many months went by without any communication. My mom tried calling multiple times but to no avail. I finally intervened in the middle of the month of May by calling one of the sub-contractors of Cross Home and they finally helped me get through to them. After that, there were multiple delays in finishing the project, a day when the owner was sick and didn’t show up for work but he didn’t communicate that with us, and a final delay because they ran out of materials. Then, when I arrived at my mom’s house a couple weeks after they supposedly finished the project, I found some things unfinished – unpainted trim, unpainted siding, and a seam that was left looking ugly. When I asked the owner why things were unfinished, he told me that he had forgotten. He called it an “oversight” and he blamed it on his workers. Last, but not least, they said that they would reimburse me for the cost of finishing some of their work myself, but then a couple weeks later when I submitted the receipt, they decided not to reimburse us. That just added insult to injury. So, all in all, this was a very unpleasant experience for us during an already stressful situation of trying to get my mother moved out of her home. You would be best to stay away from this company.