Cascade Flooring America LLC
About us
Family owned business since 1978. Financing available, OAC. DBA: Cascade Flooring America LLC. Additional phone:(360) 816-2126.
Business highlights
Services we offer
Sale & installation of ceramic and stone tile, and sale & installation of laminate, carpet, cork & other flooring, laminate, tile and slab countertops. Complimentary design consultation and in-home estimates., wood
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
86% | ||
8% | ||
3% | ||
0% | ||
2% |
For the next project in our master bath, we hired Robert Corbett...we could not be more satisfied with his work. First, he gave us some great advice on the project itself, which included moving the existing vanity, transforming the fiberglass shower into a frameless one, installing a tile floor and heater coil, and removing part of a non-load-bearing wall. His advice along the way was great. Second, he insisted on being on site when the glass company sent a rep to measure for the shower panels. He asked them questions, that we would have been unable to ask for lack of knowledge, that prevented problems later in the project. He suggested taller shower panels that made the finished project much better. He also changed our tile design in the shower itself, with our permission, that made the shower much more pleasing to the eye. Third, his work was top-notch. Except for the shower panel installation, Robert completed all the work himself. It was made more difficult because he had to remove an existing spa tub and reroute water pipes. He also did the drywall work, electricity, plumbing, and I could go on. The entire job was done perfectly, with one exception. The shower had a leak under the door. We called him and asked if the shower installer had possibly made a mistake. Robert returned to the house, took a look at the shower, and immediately admitted his mistake. He made arrangements to repair it later that week, which he did perfectly.
Our only regret is that we hired Cascade for the kitchen...we wish we had hired Robert Corbett for both jobs.
"A sincere thank you from the bottom of our heart for this wonderful review. I will pass on the kind words to our staff and installers! Liz Wilder Store Manager"
"Thank you so much! What an amazing feeling to read such kind words. I'm so thankful I get to work for a company that cares so much about customer service...and reviews like this are what it's all about! I will pass your review onto Jon and Michel and again thank you for taking the time to post this! Liz Wilder Store Manager"
"Thank you [Member Name Removed] for taking the time to post this review. We greatly rely on word of mouth and referral business so thank you from the bottom of our heart! I will share this review with Barry and the rest of the team. It always makes our day to hear a great review! Liz Wilder Store Manager"
"We appreciate you and your business so much - Thank you for taking the time to post this wonderful review! I will certainly pass this onto Steve and the installers and please know how much we value wonderful customers such as yourself! Liz Wilder Store Manager"
"So pleased you took the time to post this nice review [Member name removed], Thank you for your business and kind words...we pride ourselves on our customer service and could not exist without customers like you. Thank you again and best wished for all future projects! Liz Wilder Store Manager"
When installation day arrived, the installers arrived on time. One of the men was verbally abusive to my wife, so I asked him to leave. I contacted the store and they tried to find other installers. When they couldn't the owner (Tom) came the next day to finish the job. Wendy and Tom were both apologetic, explaining that the man is going thru martial problems.
The quality of the work is excellent. The materials are good quality. We are considering having our kitchen floor replaced, and if we do, we will definitely use Cascade Flooring.
"I am so sorry to hear this happened, there is no excuse and I apologize for your inconvenience! We have a full time estimator who is back up to our sales people so I assume who ever was helping you simply made a mistake and didn't write the appointment in their book. I wish you well with your project and again, express our regret to have missed this opportunity to assist. Liz Wilder Store Manager"
"Thank you for taking the time to rate us on Angie's List! We strive to take care of each and every customer. Lifetime installation guarantees and longer warranties on five star rated products allows us to ensure your products stay looking great for the long haul! Thank you for being our customer- Liz Wilder Store Manager"
My initial meeting was with Paul, who turned out to be knowledgeable and patient, as I changed my mind 3 times. We had an unforeseeable problem, which Paul took care of promptly, fairly and efficiently. The flooring installers, Vladimir and partner (I hate it when I forget a name) were prompt, efficient, courteous and two of the hardest workers I have ever come across. Their expertise was only surpassed by their friendly cooperation on any requests and questions I may have had, It was also refreshing to see how clean they left their workplace, even if they had to return early the next day.
A very positive experience, one which initially, was very nervous about.
"We are always so pleased to hear positive feedback! Thank you for taking the time to send this and to let us know feedback on our installer’s quality of work. That builds our reputation for our customer service and quality of work in the industry. Your kind words are very much appreciated! Liz Wilder Store Manager"
"What an outstanding review to read on a Monday morning! Thank you for taking the time and giving praise to the salesperson and installation crew. I have shared your kind words with the group and just wanted to give you a genuine "thank you" for not only your business but your review. Liz Wilder Store Manager"
Licensing
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