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Cascade Flooring America LLC

About us

Family owned business since 1978. Financing available, OAC. DBA: Cascade Flooring America LLC. Additional phone:(360) 816-2126.

Business highlights

47 years of experience

Services we offer

Sale & installation of ceramic and stone tile, and sale & installation of laminate, carpet, cork & other flooring, laminate, tile and slab countertops. Complimentary design consultation and in-home estimates., wood

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.8123 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
8%
3
3%
2
0%
1
2%
Showing 1-25 of 123 reviews
Joshua A.
Feb 2023
5.0
Yes, I recommend this pro
$14,035
Kevan Kelsey was awesome in putting together our quote, and when we submitted it to our insurance, they had no questions, and moved forward with our claim. The scheduling was on point, thorough, and we'll communicated. Our installation team was very professional, worked very well in our timeline, and made sure they had cleaned everything up at the end of our project. I highly recommend Cascade for any of your flooring needs!

BONNIE L.
Apr 2018
5.0
Yes, I recommend this pro
Work was done on time and looks great.

Duke C.
Mar 2018
1.0
$8,500
BEWARE! BEWARE! These are questions you have to ask Cascade if you ever use them (which I suggest you do not): 1. If damaged tile shows up to my house do I have to pay for it? a. Yes you have to pay for it even if it shows up damaged. 2. If there is tile left over from the job, your contract says that you will credit me for the tile but charge a restocking fee, is that true? a. Absolutely not, we will not credit back any extra tile even though the contract says that. 3. After the project is complete and I have concerns about if materials were installed or not, can we sit down and discuss the issue? a. Absolutely not, we do not do after project forensics to see if there may be a credit due. I received a quote to rebuild my shower and paid in full before anything was completed (my mistake). I had to call three times in order to determine when the work was going to be completed. Nobody would call me back. The work took 4 days to complete. The contractor left broken glass and tile in my driveway that I had to clean up. The contractor drove over the mess twice before I decided I didn't want my car tire cut. Once the work was completed (I stayed home for all four days of work), I called Cascade to discuss a refund for the materials and services that were not completed. Cindy, the owner, explained to me that she does not "do detailed forensics after the fact” on jobs. She suggested that any work that was not completed was insignificant. I explained to her that in my opinion it was significant since I was paying the bill. Cindy was very difficult to talk to, she kept talking over me each time I tried to explain my issue. Once she finally allowed me to speak, I explained that there was a significant amount of tile left over and there was a large portion of the shower that did not receive new backing board (the existing board was reused). She assured me that this was not the case and that they never leave existing backing board up. I asked her to please talk to the installer, because he would corroborate my claim. Cindy called me back several days later and said that yes indeed the backing board was not replaced and the materials not used. I then asked about returning the tile, she said that it was chipped and could not be returned. I asked why I would have to pay for damaged tile. Cindy told me that she always charges customers for damaged tiles, “That is just part of the process”. I told her that I wouldn’t pay for a new car if it had a big dent in the side of it. Cindy said that customers pay one way or the other and this was “the cold hard facts” of the tile business. I told her that it felt like she was ripping me off. Cindy finally agreed to a partial refund for the work not completed and the materials not used. I asked her the amount of the refund and she said that it was very complicated and she would have the accounting person put together the number. Once I was emailed the amount I couldn’t believe that they tried to short me once again. They took credit for discounts that they never gave me on the materials and labor. I had to tell the accounting department that their numbers were wrong. WOW. I would not use this place for anything. They are dishonest and don’t care about customers or listening to customers issues. Stay as far away as you can.

Bob H.
Oct 2017
4.0
$2,600
after we picked flooring for the bathroom and paid, we were informed that the flooring was no longer available. It required another trip to the showroom and another choice. Then we waited to hear from them for 1 1/2 weeks. I called and they set an install date. The install went fine.

Aushante H.
Mar 2017
5.0
Yes, I recommend this pro
The process was very smooth! I worked with Jon at Cascade Flooring who explained the entire process, was very patient and accessible when I had questions. The carpet came on time and the installers from Floor Masters were on time as well. The main installer Alexis was great at asking questions when he saw things were off. He used common sense for transitions into the bathrooms where it was obvious that those floors were going to be updated as well. When they left there was no evidence that they were ever there, except for the beautiful, well installed carpet that was left behind. I was very pleased all the way around!

JANET W.
Aug 2016
5.0
Yes, I recommend this pro
$10,000
What a great experience after dreading what all could happen during a whole-house carpet replacement. The pricing was competitive, timely installation dates were available, furniture moving was done well, clean-up was great, and best of all, the installers were wonderful--no loud music, no smoking, showed up on time and stayed until the job was done to our satisfaction,.

Cheryl R.
Jul 2016
5.0
Yes, I recommend this pro
$1,500
Received two bids and Cascade was exactly one half the cost of Costco. Frank and his son showed up at exactly the time they said they would be there and did an excellent job of installation. I would recommend Cascade to anyone needing flooring of any kind.

Stacie C.
Jul 2016
4.0
$12,000
My husband and I recently renovated both our kitchen and master bath. We did the kitchen first and received bids from both Cascade Flooring and Kroon's Construction with Robert Corbett. Cascade's bid was lower and we liked the idea of having a large company standing behind the work. We found good reviews for Cascade and hired them. Unfortunately, we found that Cascade did not provide good information to us and there were some problems. The floor tile grout cracked, but Cascade contacted the subcontractor who came out promptly and made the repair. We expected some issues like that and were OK with it. However, there were some problems we would not have expected. There was a large gap between a prominent piece of trim and the new granite countertop and the sub had already grouted it by the time we realized. When I brought the problem to the Cascade representative, he simply said, "we don't do trim". We explained that it had already been grouted and we needed them to fix it but he refused. There were two other minor problems as well that he initially refused to make right. Finally we called the business manager who fixed two of the three problems for us. The biggest disappointment is that the rep failed to give us information and did not troubleshoot as the project progressed. 
For the next project in our master bath, we hired Robert Corbett...we could not be more satisfied with his work. First, he gave us some great advice on the project itself, which included moving the existing vanity, transforming the fiberglass shower into a frameless one, installing a tile floor and heater coil, and removing part of a non-load-bearing wall. His advice along the way was great. Second, he insisted on being on site when the glass company sent a rep to measure for the shower panels. He asked them questions, that we would have been unable to ask for lack of knowledge, that prevented problems later in the project. He suggested taller shower panels that made the finished project much better. He also changed our tile design in the shower itself, with our permission, that made the shower much more pleasing to the eye. Third, his work was top-notch. Except for the shower panel installation, Robert completed all the work himself. It was made more difficult because he had to remove an existing spa tub and reroute water pipes. He also did the drywall work, electricity, plumbing, and I could go on. The entire job was done perfectly, with one exception. The shower had a leak under the door. We called him and asked if the shower installer had possibly made a mistake. Robert returned to the house, took a look at the shower, and immediately admitted his mistake. He made arrangements to repair it later that week, which he did perfectly. 
Our only regret is that we hired Cascade for the kitchen...we wish we had hired Robert Corbett for both jobs. 

Kathy M.
Jun 2016
5.0
Yes, I recommend this pro
unknown

GAYLE A.
Jun 2016
5.0
Yes, I recommend this pro
$400
I worked with Barry and he's been very helpful.  Overall they have work with my needs.  I recommend them to others and continue to use their services.

Chad M.
Apr 2016
5.0
Yes, I recommend this pro
$1,100
We ran into a couple minor issues with the contractor hired to do our work (totally understandable), but it was no big deal on our end because ADAM took such good care of us. From the moment he came out to do the quote until our final payment was made, he was nothing but professional and helpful. More importantly, he really acted as our advocate - we felt it was his priority to make us satisfied customers. What more could you ask for? We don't expect plans to always go perfectly, but we do expect to be well cared for, communicated with, and end up with the job we paid for. We would recommend Adam and would use Cascade again because of him.

CYNTHIA J.
Mar 2016
5.0
Yes, I recommend this pro
$10,000
We went to the showroom to find carpet and vinyl flooring for our new home. We were assisted by salesman Jon. He was exceptionally helpful and gave us great options to choose from for our situation. He was able to order and schedule to fit our project. He came to the house to finish paperwork when it was not convenient for me to come to the showroom. He has great taste and style sense and I was able to trust his recommendations. Our project turned out fabulous. We had overnight guest recently who couldn't stop talking about how much they loved our choices and the comfort of the carpeting. When he was at the house, he noticed the tile I needed replaced and he was able to get a small tile job arranged for me with a great slate tile choice. We were so pleased with our experience we sent our son to him for his flooring needs. 


Edmund D.
Mar 2016
5.0
Yes, I recommend this pro
$5,816
unknown
Response from Cascade Flooring America LLC
"A sincere thank you from the bottom of our heart for this wonderful review. I will pass on the kind words to our staff and installers! Liz Wilder Store Manager"

Clara R.
Mar 2016
5.0
Yes, I recommend this pro
unknown
Response from Cascade Flooring America LLC
"Thank you so much! What an amazing feeling to read such kind words. I'm so thankful I get to work for a company that cares so much about customer service...and reviews like this are what it's all about! I will pass your review onto Jon and Michel and again thank you for taking the time to post this! Liz Wilder Store Manager"

Mary R.
Feb 2016
5.0
Yes, I recommend this pro
$7,000
unknown
Response from Cascade Flooring America LLC
"Thank you [Member Name Removed] for taking the time to post this review. We greatly rely on word of mouth and referral business so thank you from the bottom of our heart! I will share this review with Barry and the rest of the team. It always makes our day to hear a great review! Liz Wilder Store Manager"

Cathleen M.
Nov 2015
5.0
Yes, I recommend this pro
$3,000
unknown
Response from Cascade Flooring America LLC
"We appreciate you and your business so much - Thank you for taking the time to post this wonderful review! I will certainly pass this onto Steve and the installers and please know how much we value wonderful customers such as yourself! Liz Wilder Store Manager"

Dean E.
Oct 2015
5.0
Yes, I recommend this pro
$900
Very please with the process.  The sale rep was very responsive to my questions.  No hidden costs.  The installers were right on time even a little early.  They also were very professional and did a nice detailed installation.  Communication was very clear on what they could or could not do, IE, couldn't install new sink and faucet because of that would of been outside their licensing of work.  No problem.    Client was very pleased with the work and now they have a nice kitchen counter-top when they sell their home.  I was use them again or recommend them.
Response from Cascade Flooring America LLC
"So pleased you took the time to post this nice review [Member name removed], Thank you for your business and kind words...we pride ourselves on our customer service and could not exist without customers like you. Thank you again and best wished for all future projects! Liz Wilder Store Manager"

Clare C.
Aug 2015
5.0
Yes, I recommend this pro
$5,800
My wife and & worked with Wendy O. to create a flooring plan for our home. She was warmly professional and we immediately felt at ease with her.  She was lovely to work with. We had considerable pet odor and the carpet had been in place for 22 years. My wife and I tore out the old carpet ourselves and hauled it to the dump. We removed the staples and I replaced sections of underlayment and sealed others with an artificial shellac, Wendy showed us the different pad options. including an excellent water/urine resistant pad. It was the most expensive option but it feels great underfoot?and we are a family with three large dogs and a few cats. Wendy was patient as we explored many different carpet types, wood choices, and installment options. We let her know we had a refi in the works and couldn't jeopardize the approval process by accessing our credit. She was respectful of our wishes. 
When installation day arrived, the installers arrived on time. One of the men was verbally abusive to my wife, so I asked him to leave. I contacted the store and they tried to find other installers. When they couldn't the owner (Tom) came the next day to finish the job. Wendy and Tom were both apologetic, explaining that the man is going thru martial problems.
The quality of the work is excellent.  The materials are good quality. We are considering having our kitchen floor replaced, and if we do, we will definitely use Cascade Flooring.

Clara R.
Jun 2015
5.0
Yes, I recommend this pro
unknown

Imelda L.
Feb 2015
1.0
unknown
Response from Cascade Flooring America LLC
"I am so sorry to hear this happened, there is no excuse and I apologize for your inconvenience! We have a full time estimator who is back up to our sales people so I assume who ever was helping you simply made a mistake and didn't write the appointment in their book. I wish you well with your project and again, express our regret to have missed this opportunity to assist. Liz Wilder Store Manager"

M D.
Feb 2015
5.0
Yes, I recommend this pro
unknown
Response from Cascade Flooring America LLC
"Thank you for taking the time to rate us on Angie's List! We strive to take care of each and every customer. Lifetime installation guarantees and longer warranties on five star rated products allows us to ensure your products stay looking great for the long haul! Thank you for being our customer- Liz Wilder Store Manager"

Clifford T.
Dec 2014
5.0
Yes, I recommend this pro
unknown

JEAN D.
Dec 2014
5.0
Yes, I recommend this pro
$10,000

My initial meeting was with Paul, who turned out to be knowledgeable and patient, as I changed my mind 3 times.  We had an unforeseeable problem, which Paul took care of promptly, fairly and efficiently. The flooring installers, Vladimir and partner (I hate it when I forget a name) were prompt, efficient, courteous  and two of the hardest workers I have ever come across. Their expertise was only surpassed by their friendly cooperation on any requests and questions I may have had, It was also refreshing to see how clean they left their workplace, even if they had to return early the next day.

A very positive experience, one which initially, was very nervous about.


Response from Cascade Flooring America LLC
"We are always so pleased to hear positive feedback! Thank you for taking the time to send this and to let us know feedback on our installer’s quality of work. That builds our reputation for our customer service and quality of work in the industry. Your kind words are very much appreciated! Liz Wilder Store Manager"

Chris M.
Nov 2014
5.0
Yes, I recommend this pro
$1,200
We were satisfied with them.

Ray B.
Nov 2014
5.0
Yes, I recommend this pro
$7,500
I was looking to get new flooring in a recently purchased condo and found Cascade on Angie's list. Wendy came out for a site visit and was very helpful in having me make my choices. In fact, I followed her suggestions and am glad I did! She knows her stuff. The install team was absolutely top notch. I had just had flooring done at my condo in Anchorage and have to say that these guys were heads above my prior experience. They were like SWAT; on time, professional, courteous, and d*** good at what they do. They even took a couple of extra hours to tighten and repair areas of my floor that were extremely squeaky and annoying. I'm a former project manager and have worked with numerous contractors over the years. I only give praise where it is due and I can truthfully say that these folks are the best at what they do. I highly recommend them!
Response from Cascade Flooring America LLC
"What an outstanding review to read on a Monday morning! Thank you for taking the time and giving praise to the salesperson and installation crew. I have shared your kind words with the group and just wanted to give you a genuine "thank you" for not only your business but your review. Liz Wilder Store Manager"
Showing 1-25 of 123

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Cascade Flooring America LLC is currently rated 4.8 overall out of 5.

Cascade Flooring America LLC accepts the following forms of payment: CreditCard

Yes, Cascade Flooring America LLC offers free project estimates.

No, Cascade Flooring America LLC does not offer eco-friendly accreditations.

No, Cascade Flooring America LLC does not offer a senior discount.

No, Cascade Flooring America LLC does not offer emergency services.

No, Cascade Flooring America LLC does not offer warranties.