Cascade Fence and Deck

This company is A++? They are professional and demand quality every step of the job. Sharon who schedules the work is a wonderful customer service individual and that those same qualities are in every employee. Polite, responsible, dedicated and professional. Their work is impeccable, and from the initial measurement to the final nail, there is complete attention to detail and delivery of a quality product. We will definitely use again and would recommend to anyone.

We are very happy with the work from Cascade. We hired them to replace 110' of old cedar fence. They were on schedule and easy to work with. On install day the workers showed up ready to go. I spoke with the lead person and we walked the fence line to look over areas that may need some install finesse. Omar was great and answered all my questions. He and his crew started work, but shortly after, an additional crew showed up. Turns out a job had been cancelled so they got assigned to us. I know not every job will have the benefit of two crews but it was a fun scene to behold, having six guys swarming the yard and just Getting It Done! The thing that would really make us choose Cascade again though, is not so much the work (even though I give it an A+) but the workers seemed to mesh together so well. They looked and sounded like they were having fun. We enjoyed hearing their banter as they worked. All good-natured stuff. Our job took 2 days and on day two we had what I assume is the regular 3 person crew. My wife and I can't say enough about how professional, polite and sincere these men were. That really makes a difference. They finished up the job late afternoon on day two. The fence looks great. I will hire Cascade again.

Excellent - Install team was really a "team" - each of the 3 knew what to do and how to work together in a coordinated fashion. Along the way, they provided updates to us, so we had an idea of project build progress, every step of the way. Amazingly, they finished in one day! Their clean up was just as professional as their installation. They were beaming with pride during the walk around and so they should be. Sure glad I called them!

Absolutely fabulous. They were so professional, personable,on time, and did extremely great work. Finished the fence within the day and removed all the debris. Highly recommend.

We hired the person they referred to us and we were very happy.

Extremely well. I am very happy with the service, skill and professionalism demonstrated.

We wanted a nice looking but maintenance free deck (read that as composite and metal that requires no painting/staining and just a quick hose down for cleaning). We received estimates from several companies in the Portland/Vancouver area and chose Cascade based on their portfolio of past jobs and the great reviews they have online and they completely lived up to their reputation. Mike provided us with both the lowest pressure and most helpful sales visit of all the companies that provided us with estimates. He and Cory made several suggestions that were far better than our original drawing, and the original quote only changed due to us adding a privacy screen onto their revised design. Louis and the rest of the work crew arrived early and ready to work every day. The craftsmanship was excellent and the communication of the overall plans and their daily goals made us confident throughout the project that we would get exactly what we wanted. All of our questions were answered immediately and they were by far the most professional crew we’ve ever had work on our house. We couldn’t be happier with the new deck and are looking forward to spending the rest of the summer on it.

Shortly after contacting Cascade Fence (Winter 2015), they sent a representative out to assess the damage. And not surprisingly, the recommendation was to replace the damaged section and in total about 200' of fencing. The company provided a few options, explained in detailed the differences and was empathetic to my situation. Once I made a decision, the next critical element was how long was I going to live with a rather precarious fence until replacement. Although Cascade was booked with many jobs, they found a way to get my fence replaced quickly (within a couple of weeks). The weather wasn't cooperative, setting concrete was tough and their team came back to my house on multiple occasions to get as much done as possible (weather permitting) over those couple of weeks. Overall, although I elected for the highest grade of fence and posts, the experience was excellent and I'd recommend Cascade Fence and Deck to others. Fast forward to the Summer of 2017, and I'm actually in the process of using Cascade Fence for another fencing project. So far, same story as last time. Responsive, very thorough and clearly are an expert in the fencing business. Thanks,

The crew was professional and knowledgeable and took time to explain and answer all my questions. Cascade fence stands by their work. A half year later, one of the boards came loose (it was very close to a tree and difficult to nail) Jonathan R replaced the board and even installed rabbit wire for free on the gate. He showed the same attention to detail and courtesy that I have experienced all along from the entire crew. A well run company!

We are extremely pleased with service and work performed by Cascade Fence and Deck. We would recommend this company without reservation. In fact our next door neighbor had Cascade replace their fence and two gates. All representatives of Cascade were both thorough and professional. Thank you Cascade Team and a special thanks to the crew that performed the work.

Getting the bid and talking through the process was extremely clear. They were able to see our needs and draft a bid in one meeting. By the end of our very thorough consultation, we knew exactly the product we were getting and what specifically we were paying for to the dollar. After the first consultation, we met with the foreman who was clear and professional. He talked us through each step of the process. Once the actual construction began, the property was cared for, and all crew members worked efficiently and professionally. It was clear that they followed a strict protocol. After working with other contractors who were unclear, slow, and inefficient, it was such a breath of fresh air to collaborate with an honest company. We would recommend Cascade Fence and Deck to anyone!

I asked for about 5 bids from different companies about a new fence. Cascade Fence was the first to respond. An appointment was set to meet Mike, who talked me through the process, and also walked around my yard to make note of everything that I wanted done. Mike was extremely personable and professional. A few days later, quotes were emailed to me, quotes listing all materials, etc. They were exceptionally written/professional quotes. Cascade gave me quite a few options to consider. I was sticker shocked at the cost, but they were my first response so I wasn’t going to disregard their quotes and they did come back and discuss some other alternatives for me to consider which dropped the price to be a bit more competitive. I then started receiving other quotes from other companies I had contacted, but most of them were just emails stating they could do the fencing for a certain amount. Being a single woman I was not comfortable with an email that stated the price it would cost but nothing showing the actual materials, etc. that would be used for the job, or even stating they needed to see the yard/property first. And that scared me. So, even though Cascade was quoting me more than the other quotes I received, their professionalism won me over; and their reputation. I had 176 feet of 7’ fencing, 86 feet of 6’ fencing, and 30 feet of 3’ fencing, totaling about 242 feet of fence altogether; also two gates. They worked with me to include the fence in part to enclose my carport, which I wasn’t sure could be done. Cascade’s quote listed exactly what I wanted done, all the details: Types of wood, how many rails, what type of posts (I went with steel since I was doing 7’ fencing), depth of post holes (3’ since 7’ fencing), just all of the details spelled out. And they offer a 5 year warranty, which only one other company stated that in their quote. Once I signed a contract to go with Cascade, I was then told when the job would start. I was quite anxious when the day came. It did take about 4 weeks until they were able start, and the only downside to that was the yard foliage had grown quite a bit, so they had a lot of foliage to dig up, which I don't think they expected. They were not able to dispose of my large quantity of yard debris, so that was an added expense for me, but Cascade did dispose of all of the old fencing. Once they arrived the foreman of the working crew, Josh, was able to ease any discomfort or anxiety that I had. He was awesome! He answered any and every question I had during the building of the fence and he listened to my concerns and addressed them accordingly. His crew was also extremely helpful and kind when I asked any questions. They were here three days and worked diligently throughout each day. On the finishing day, Josh walked me around the yard and the fence to make sure everything was up to my standards. The finished fence looks gorgeous and I now have SO much privacy in my yard. I would not hesitate to recommend Cascade Fence even if you have to stretch your budget a bit. The comfort level that I maintained throughout the entire process was worth the extra cost for me, customer service goes a long way with me and they excelled in customer service.

Ridiculous Price quote. Buyer beware. I think the salesman thought I was a gullible senior citizen. Didn't know I worked in Verizon Finance for years and knew how to do the math. The quote was more than the square footage of building a new house.

I called after hours and their voice mail said to leave a message and they would call back the next business day----which they did! They arrived 15 minutes early for the consultation meeting----a pleasant surprise! They arrived every day on schedule and cleaned up every evening (as much as feasible!). On the final day they stayed until almost 7:00 p.m. to avoid having to have me be there the following day. First class service! I would use again----and recommend and endorse!

These Five Star ratings for Cascade Fence & Deck are FOR REAL!! Cascade truly lived up to all the glowing reviews I read. The Cascade estimator, Zach, gave me an estimate back in early May and he was right up front about the 6 weeks out on install schedule. I had rushed my initial fence install 20 years ago and really regretted that decision. You want a Company with crews that are kept busy! First, Zach called ahead, was on time and did very thorough job on the estimate. I had approx. 120 feet of fence in two sections. He asked lots of questions about what I wanted and had photos of all the options and of Cascade's work. The estimate is by computer pricing, not "by eye" and Cascade holds to their estimate to the penny. If you don't want that costly "surprise", this is the company for you. I had three estimates done by other contractors, and Zach was the only one to physically show me that the fence posts were rotten at the ground, he stuck his finger into the post to the first knuckle. Two other estimators were willing to put new fence on rotten posts to try for the job. Zach said Cascade couldn't warranty that, so they couldn't do the job without new posts. That is integrity. Zach was also the only estimator to suggest saving money by having #1 boards to the street side, but using #2 boards between myself and the neighbor's yard. A few more knotholes, but just as durable. Since I had large existing vines on the fence and a couple of other install concerns, he took photos AND videos for the crews to look at so they would be prepared. Thorough. After he left, I wiggled one of my posts and it snapped off just like he said it would. That would have happened during the install by the other bidders, and would have caused a delay and increased the price. The scheduling, online payment processing and communications with Sharon at the office were all very efficient. I called before the install to double check on special order items, and they physically verified those were in my “package” ready for the crews. No Delays. The crews are really the heart of this operation. Two each, two-man crews showed up on the first day. Josh, the crew head, had my contract and layout and he walked through the entire job to verify all the details, where they were going to stage materials, the time frame, the procedure and the spacings. I wasn’t as ready as I could have been, but there were absolutely no complaints from any of the crew. They helped me where I needed it and worked around me where necessary. Their professionalism was extraordinary. From the expected removal of boots to keep the house clean to the unexpected comradery and competition between crews, you could tell this was not a contract or piecework crew. To find out that this company provides health insurance, a 401K and a 40-hour week to their employees really explained why the crews had so much pride in their work. Old fence deconstructed, 27 new postholes dug, new posts installed and concreted in 7 hours. Next day, all rails, gates and pickets installed and a complete cleanup. It rained all the second day and I didn’t hear a single complaint. Impressive. But, I do have to say, though John and Calvin edged out Josh and Tim in first day trials (hole digging), I truly believe Josh’s experience and Tim’s strength put them in the front by the end of day two (posts and pickets). Sorry, Johnnie, just the way I saw it. Thanks guys, for a job well done.

Scott gave a great estimate, Cory kept us updated on installation dates, and lastly Louie and his team, Dustin, Scott and Rohan did a fantastic job on install with record time. What a great professional crew!

Mike came out and said we need to replace about 13 boards and he would get back with an estimate but after I emailed him said the job was to small.

We have a porch that wraps around the front of our house. It was very difficult to keep it looking good - even after completely sanding and re-staining it. We've had a good experience with Cascade when they replaced some old fencing for us. They came through again with this project. Their crew was knowledgeable. They did a great job installing the new decking. The decking material (Vista Ironwood decking) seems extremely strong, durable and has already proven to be easy to rinse clean with just a hose. Cascade took care to minimize damage to the plants and trees around the deck. They did a thorough clean-up when they were done.

We have a simple house in a simple neighborhood. The workmanship and quality was evident from the moment they starting installing. We love the look and privacy of the Molalla. We love the ArmorLock system.

Cascade Fence & Deck was a pleasure to work with on our new front porch/deck from start to finish! We spoke with several contractors about the job, but after discussing it in detail with several different people at Cascade, including my numerous questions and comments, I was convinced that they were the people that would get the job done for me. And I was right! Scott came out, scoped out the job, and provided the estimate. He was very professional, knowledgeable, and helpful, and he made sure that every detail of the project was documented. After Scott’s visit, Cory came out to look at the site and lay out the various aspects of the project. He videoed the site and recorded notes to make sure the install team was aware of the relevant details. His layout work was an important reason the whole job came out perfect. Corey came out again on the first day of the job and worked with the crew on the foundation for the porch/deck. It was not the easiest installation because of the tight space and variable slopes in both directions. I think Corey’s supervision and assistance on the foundation was a critical factor in the outcome of the job. I was impressed with his skills and attention to detail. Josh and John came out with Corey on the first day of the job to help with the foundation and then continue on with building and finishing the porch/deck that day and then by themselves on the second day. They were extremely friendly, courteous, and professional, and I was very impressed with their knowledge, craftsmanship, and attention to detail! We decided to add a short section of railing to the job when they were nearing completion on the second day. They had the necessary materials, and did an excellent job with the addition at no extra charge. It turned out fantastic and looks great! I am retired so I was able to observe the whole job on both days, and these guys exceeded all of my expectations, and never cut any corners. I was also pleased to find out that Cascade uses their own employees (not subcontractors) and provides them with benefits. Satisfied employees are critical to good quality work, and Cascade has taken the steps to ensure that their people are taken care of. My interactions with Sharon in the office both for scheduling and payment were very pleasant. She is competent and professional just like the work crews. I could not possibly offer a stronger recommendation for a contractor and I am more than happy with the finished product. It’s very refreshing to know there are professionals like Cascade out there that have high standards and that rank customer satisfaction as a high priority. I will use them again, and would recommend them without hesitation.

We needed a fence for a large lot in Portland. We contacted over 10 contractors for pricing and estimates, and Cascade was by far the most professional from the start. Mike was great to work with, and after working back and forth for a few days was able to give us on-the-fly estimate adjustments for different fence options. Once we worked out an appropriate strategy, Cory came by to map it out on the property and try to preemptively minimize unforseen issues. When the actual installation team came out, we were again impressed with the friendly team and attention to detail. Trent, Darren, Jake, Kelvin, and Scott worked through a lot of tricky site issues and delivered a beautiful, high quality fence. Throughout the whole process, my wife and I were both very happy with the level of attention given to customer satisfaction. The pricing was a little bit higher than a few of the other contractors that we spoke with, but after our experience we think it was well worth the investment. Thanks again to the whole team - we would absolutely use Cascade Fence and Deck again!

It went smooth, timely and the quality was great.

I can’t say enough good things about Cascade Fence and Deck! Earlier this year, I worked with Cascade Fence and Deck to re-fence our entire property (back and side yards). Their pricing was competitive especially for the vinyl fencing style I selected. Sharon was wonderful to work with and facilitated communication and scheduling. Cory was professional and efficient during our initial walkthrough. The installation crew were polite, helpful, professional, knowledgeable and did a FANTASTIC job overall (despite accidently hitting the gas line in which they quickly fixed with no issues). Salesperson, Scott, was very courteous, honest, professional, efficient, and had great communication. Thank you, Scott! Scott and entire Cascade Fence and Deck team made the entire fencing process easy and straight-forward. Lastly, what I love and could sense from the Cascade Fence and Deck team was that they treated and cared for my fence project like it was their OWN project, on their OWN home. Which is rare for this industry. Overall, I had a terrific experience and highly recommend Cascade Fence and Deck. Without hesitation, I would use Cascade Fence and Deck again for any future fencing and deck needs.

There is a saying “God is in the details”, this would apply to working with Cascade Fence and Deck. My estimator, Shellagh, listened to my requirements for privacy and fence strength. After measuring through the muddy back field, she changed her mud boots and came into my kitchen with a professional brochure, and a laptop full of previous work to compare options and was able to explain the quality of materials used and write a bid on the spot. Pure professionalism, and transparency with no hidden unknowns. There was a cancellation (lucky for me) and they were able to fit me in earlier than expected, on the wettest day of the week no less. Then set your alarms because these guys start early and show up on time. On that morning, Cory was such a knowledgable fence specialist, he advised me on the slope grade and adjusted how the fence would be built to fit my requirements, which included making sure the boards would be 2-4” off the dirt. The work crew (Nate, Scott, Ken) was professional and polite, working straight through the job in one day. They answered any questions I had during the process. They even pointed out that that a connecting section of fence would look odd without the same trim and were able to make the residing section of fence match to the new fence seamlessly. A few days following we had 40 MPH winds whip through the area, but I didn’t have a worry with the strong craftsmanship of the steel posts in 2’ of cement - that ‘ole wind can huff and puff all he wants. The cedar is top grade and beautiful, in fact the new fence looks so good, it has made the whole yard look better. I would recommend Cascade D&F with full confidence and look forward to working with them again.

I am very happy with the quality and workmanship of Cascade Fence & Deck The demolition of the old fence and deck was done quickly and smoothly with all debris removed The workers had to do their jobs in very trying conditions with lots of wind and rain It is a pleasure to look out our back door and view the quality of the work that was done and also enjoy the amazing look of our back yard We know that the new fence and deck will last for many years because of the quality of the work done and the quality of the materials used. Cascade is an amazing business to work with and we will use them again if the need arises