ARS, Inc

I called ARS frantic after a large tree fell on my home during a windstorm. They had emergency crews at my home within 45 minutes. Within an hour the tree was off the house and cut into smaller pieces and they put a temporary tarp up. They returned the next day and removed the tree debris and assessed the damage. Within a week my roof and ceiling was repaired. I highly recommend ARS should you experience an emergency at your home.

⭐️⭐️⭐️⭐️⭐️ I can't say enough good things about ARS! Their team responded quickly when we had unexpected water damage, and they handled everything with professionalism and care. From the initial cleanup to the final restoration, every step was clearly communicated, and the results were amazing. Their emergency response time was fast, and the crew was knowledgeable, friendly, and respectful of our home. ARS took the stress out of a really overwhelming situation. They also worked directly with our insurance, which made things so much easier. If you’re looking for a reliable restoration company for water damage, fire damage, mold remediation, or sewage cleanup—ARS is the one to call. I highly recommend them!

I had the unfortunate displeasure of having ARS Inc be the restoration company that my insurance company selected to handle the job of getting the house back into its prior state after water damage that caused carpet upstairs and the laminate flooring downstairs to need replacement. From the beginning, I was treated as if they were doing me a favor and that the timelines and processes for the project would happen eventually and to not bother them. They would reach out to me. They gave me several speeches about exact matches for flooring and carpet probably not being possible. (Red Flag). Note that the carppet was just installed 4 months prior to the damage. I got warnings of the possible need to replace my water filters. The water filters were installed brand new weeks before the damage. The completion date for the job kept moving month by month; week by week. They made it seem like it was an inconvenience for them to interact with me and provide updates. They may it seem like my concerns around the care in the restoration were unfounded. Every single one of my concerns were realized and became sore topics. When they claimed their job was done, there were plumbing issues that were overlooked when they were "putting" everything back together, there was an alignment issue between laminate and floor in a bathroom, there were unresolved electrical issues in the kitchen, and there were issues with the carpet padding and carpet that they installed upstairs. They refused to listen to me on resolution for the carpet and carpet padding issue. Instead they reommended the cheapest and easiest path for them that would not impact their bottomline. They gaslit me and when going through their punchlist of items, they cast asperations of the veracity of what I said. In the end, I completely cut them out of the electrical and carpet work. At this point, they lost my trust because of their lack of empathy, the poor communication skills of the project coordinator and the project manager, and their inability to do (and see) the right thing. The carpet installer that completely the job - the same one I used for the inital install - removed their carpet, which was multiple shades away from the one I selected and the one that is currently in the unaffected room. He confirmed that they optimized for cheap over what was there before. he also confirmed that they used thinner padding than was there before. Also, he was able to source my old carpet and padding with no problem at all, which demonstrated that ARS Inc made convenient assertions to go down the path they wanted; rather than putting the house back to its prior state - as mandated by their agreement with the insurance company. I should also point out that all the punchlist work that had to be done, which were presented to ARS staff as if I was lying about the issues not existing before, turned out to be due to things they missed in the restoration. I strongly recommend that no one ever use this company again. I also made a formal request to my insurance company to either flag them or remove them from their preferred vendor list.

Terrible!  Terrible!  Terrible!     I will NEVER recommend this company to anyone.   Their service is lousy, they are unprofessional, unreliable and OVER CHARGED us for services they have not completed. I am a business woman and if I treated my customers like ARS treated us, I wouldn't have any customers.  They should be ashamed. If there was a rating lower than an "F", I would give it to them.

THIS COMPANY CAME TO MY HOUSE TO REFINISH MY BATHTUB. IT HAD CRACKS AND HARD WATER STAINS ON IT. WHEN THIS COMPANY WAS DONE, MY BATHTUB LOOKED BRAND NEW. THIS COMPANY I WOULD HIGHLY RECOMMEND.