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At Your Service Plumbing Inc
Tile: Ceramic and Porcelain - Repair, Laminate Wood or Stone Flooring - Repair, Plumbing for a Remodel or Addition - Install,
About us
Beginning with its name, At Your Service Plumbing, Inc. is different from any other home plumbing company you may call in Tacoma. Our Client Care Representatives answer the phone 24/7 for your peace of mind. Our certified Personal Plumbing Professionals care about you, your home and your safety. Call 253-353-7271 now to speak to an At Your Service Plumbing team member. We promise to respect your time and your investment. Use our $40 off coupon for an opportunity to meet our team. See website to learn more about us-www.atyourserviceplumbing.com. Mailing address - PO Box 64519, University Place, WA 98464.
Business highlights
Emergency services offered
41 years of experience
Services we offer
Dripping faucets, bathroom & kitchen remodels, faucets, garbage disposals, instant hot water machines, leaks in water piping, recirculating hot water system, running or leaking toilets, sinks, tankless water heaters, toilets, water heater repair or replacement, whole house water & drain re-pipe.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8123 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 8% | ||
| 2% | ||
| 2% | ||
| 2% |
Showing 1-25 of 123 reviews
Oscar T.
Sep 2024
Tyler wala great! Punctual Professional Knowledgeable Polite
Response from At Your Service Plumbing Inc
"[Member Name Removed] - Thank you so much for your kind review! I'm so happy Tyler could assist you with the plumbing challenge you were experiencing. Please give us a call if there is anything else we can do for you in the future. Grateful, Elizabeth Bell, client care representative"
Nickole W.
Apr 2024
At your service plumbing has helped me over the years from re-piping my older home, updating my water heater and regular maintenance. They give me options to address my needs and budget. Very friendly and never talk down to me. They put clients first!
Response from At Your Service Plumbing Inc
"[Member Name Removed] - Thank you so much for this kind review and the five stars! It's always a pleasure speaking with you and we so appreciate your continued trust. Communication is a top priority here at AYSP and it's important we provide you all the information you need in order to make the best decision for you and your home. Though we certainly hope you won't need us anytime soon, we look forward to assisting you in the future should something arise. Grateful, Elizabeth Bell, client care representative"
Jane G.
Nov 2023
At Your Service Plumbing is the best! I have had Matt several times for a variety of services. He is knowledgeable and respectful of your property. He does not recommend work that does not need to done. I have recommended At Your Service and my friends have never been disappointed!
Response from At Your Service Plumbing Inc
"[Member Name Removed] - Thank you so much for your five stars and kind words about Matt! I agree he's great at what he does and loves taking care of clients. I'm so glad we could perform your first annual Diamond Club maintenance visit to ensure your plumbing system is running in tip top shape! Though we certainly hope it's not anytime soon, we look forward to serving you and your home in the future should something arise! Grateful, Elizabeth Bell, client care representative"
Dave H.
Apr 2023
Dan at At Your Service Plumbing has been our plumber for many years. His knowledge and professionalism are the best; he takes care of each customer’s home as if it was his own. He goes above and beyond to make sure each job is perfectly done. This is a family-owned company, and each employee we have worked is excellent.
Response from At Your Service Plumbing Inc
"[Member Name Removed] - Thank you so much for your five stars! We so appreciate you and [Homeowner Name Removed] and your continued trust in Dan and the AYSP team! We are grateful of our wonderful client cheerleaders!! Though hopefully nothing comes up anytime soon, we look forward to the opportunity to assist you in the future. Grateful, Elizabeth Bell, client care representative"
Debby R.
Dec 2022
Always very friendly and professional. We were able to get a quick response when all the roads a sheet of ice.
Response from At Your Service Plumbing Inc
"[Member Name Removed] ~ My apologies for the delay in response, but thank you so much for the 5 stars! It was our pleasure to assist you with your plumbing challenge. Though hopefully not TOO soon, we look forward to the opportunity to assist you again should something arise in the future. Grateful, Elizabeth Bell, client care representative"
Jennifer S.
Oct 2022
Perfectly. As is always the case with At Your Service plumbing representatives, Matt provided excellent customer service and good advice about my water heater.
Response from At Your Service Plumbing Inc
"[Member Name Removed] - Thank you so much for the five stars and the kind words about Matt! It'[Member Information Removed] our pleasure to assist you with your plumbing challenges and provide you peace of mind that your plumbing system is running in tip-top shape. Please let us know if there is anything we can do for you in the future. Grateful, Elizabeth Bell, client care representative"
Jennifer S.
Apr 2022
extremely well
Response from At Your Service Plumbing Inc
"[Member Name Removed] - Thank you so much for this five star review! It'[Member Information Removed] always a pleasure speaking with you and the entire AYSP team appreciates your continued trust in us! Thank you for having us out to your home to address the challenge you were experiencing. Please let us know if we can assist you in the future! Best Regards, Elizabeth Bell, client care representative"
Diane J.
Oct 2021
Great! Andy does really good work and is very knowledgeable about plumbing.
Response from At Your Service Plumbing Inc
"[Member Name Removed] ~ Thank you so much for the five star review! I agree that Andy is pretty great at what he does and loves to take care of his clients! We appreciate the opportunity to serve you and though hopefully not TOO soon, we look forward to assisting you in the future should something arise. Best Regards, Elizabeth Bell, client care representative"
Barbara R.
Oct 2021
More complicated than expected but Tyler did a great job
Response from At Your Service Plumbing Inc
"[Member Name Removed] ~ Thank you for the five star review and kind words about Tyler! I know he's looking forward to seeing you soon to get your plumbing system running in tip-top shape! Thankful, Elizabeth Bell, client care representative"
Barbara R.
Oct 2021
Terrific. Thorough, and explained everything.
Response from At Your Service Plumbing Inc
"[Member Name Removed] ~ Thank you for another five star review! We appreciate you and your continued trust in our team! Grateful, Elizabeth Bell, client care representative"
Steven S.
Oct 2021
Matt was responsive, professional, and friendly. He did quality work. I haven't had plumbing work done in a while so price seemed high. But given urgent issue I did not get a chance to get other bids to compare against. I would use again.
Response from At Your Service Plumbing Inc
"[Member Name Removed] ~ Thank you so much for taking the time to leave a review. I agree that Matt is great at what he does! There is certainly a cost with having a licensed professional coming into your home and providing work that can be backed up with a warranty. We appreciate the opportunity you allowed us to serve your home and also are excited to have you as a member of our Diamond Club family! Best Regards, Elizabeth Bell, client care representative"
Angela S.
Sep 2021
Andy and main office at At your service plumbing were very responsive. They worked very well with our schedule and always stayed in touch. Andy and Zach were very professional and performed a quality install of our sump pump. I appreciate their courtesy and professionalism. I definitely would recommend and rehire for future projects.
Response from At Your Service Plumbing Inc
"[Member Name Removed] ~ Thank you for the five star review!! I'm so grateful we were able to work out everything that was involved in your project and I'm sure you're just as happy to have it completed!! Andy and Zach make a great team and I know they love to make sure their clients are taken care of. Though hopefully not TOO soon, we look forward to assisting you again in the future! Thankful, Elizabeth Bell, client care representative"
Terry K.
Feb 2021
After nearly 3 years and multiple plumber visits from other companies, Dan from At Your Service Plumbing FINALLY solved the issue. We would hear banging and clicking noises in our plumbing and were able to identify the toilet in the master bath as the source but it wasn't until Dan arrived did we finally identify the cause. Dan determined there was a bleed in the hot and cold water lines allowing for warm water to feed the toilet causing the piping to expand causing the noises. What was impressive for us was how quickly he was able to figure this out. Other plumbers never even mentioned this as a possibility. Then he had to determine where the bleed was generating. Again, he pretty quickly identified the source for the water bleed was coming from our master shower with dual shower heads/faucets that had eroded parts. The showers were working fairly well so we didn't realize that is was an issue. But once Dan opened up the faucets it was apparent to Dan the parts needed to be replaced. Parts were ordered and were installed today. I can not over emphasize or exaggerate how incredibly friendly and professional Dan and his assistant Zach, were. From the initial call to At Your Service Plumbing to the final installation today, the entire experience is by far one of the best we have ever experienced with a service provider. We are so grateful to have the noise finally eliminated and to know we now have a plumber we can trust.
Response from At Your Service Plumbing Inc
"[Member Name Removed] ~ I apologize for the delay in this response, but Wow! Thank you so much for the five star review and the sharing your experience with us! I agree that Dan & Zach make an excellent team! I'm so happy to hear that we were able to address that annoyance you were experiencing with your toilet and get your plumbing system running in tip-top shape! Dan, Zach and the entire AYSP team appreciate you being a client cheerleader! Best Regards, Elizabeth Bell, client care representative"
Jennifer S.
Jan 2021
Good! AYS always does quality work.
Response from At Your Service Plumbing Inc
"Thank you [Member Name Removed] for letting others know about your experience with the AYSP Team! We appreciate the opportunity to continue to serve you. Warm regards, Kathy Thaut, owner"
Charles L.
Jun 2020
Will need more work
Response from At Your Service Plumbing Inc
"Thank you! We look forward to assisting you! Kathy Thaut, owner"
Robert U.
Jun 2020
Dan is an excellent and extremely professional and knowledgeable Plummer. He is beyond kind and always ready to answer questions. I've hired Dan from At your service plumbing for a previous house renovation. I would definitely recommend him and this company to anyone. Also all employees answering the phones are very gracious. Kudos to you all.
Response from At Your Service Plumbing Inc
"Thank you for sharing your experience with At Your Service Plumbing and Dan, it is greatly appreciated. I hope everything is going well with your renovations. We are here when you need us! Warm regards, Kathy Thaut, owner"
Dave H.
Apr 2020
The work was impeccable. Our plumber...Dan Larson, replaced the faucet and also discovered a huge problem withe main water line coming into our home. Said home was built in 1998. In the process of constructing the home, someone hooked into the main water line...copper line.....and soldered a new connection to the incoming line. In the process of so doing said person basically crushed the copper line at the soldered joint. The water flow was restricted by about 90%. Dan replaced the line and all is well. Also, the line was almost ready to fail. Having that incoming line fail in your crawl space is the stuff of nightmares. In short, Dan has saved my bacon on a number of occasions, so hire him and At Your Service Plumbing and your plumbing woes will be over! I recommend AYSP and Dan without hesitation or reservation....Dave H.
Response from At Your Service Plumbing Inc
"Thank you for sharing your experience with the At Your Service Plumbing Team and specifically, Dan. It is truly appreciated however we greatly appreciate you! Thank you for allowing us to serve you and for being such a loyal client. I am happy we were able to take care of your challenges. Gratefully, Kathy Thaut, owner"
John C.
Dec 2019
On time, professional and friendly. Great job.
Response from At Your Service Plumbing Inc
"Sorry for the delay in responding however I wanted to be sure and thank you for taking your time to share with other members your experience with At Your Service Plumbing. it is greatly appreciated. We are so grateful for the opportunity to serve you and while I hope it isn't too soon we look look forward to the next time. Kathy Thaut, owner"
George M.
Jul 2019
Got here quickly solved the problem! Tested the repair ... all is good
Response from At Your Service Plumbing Inc
"I know you are busy so taking the time to write this review means a lot. We appreciate you as a valued club member and I am so happy we got you taken care of so quickly. Warm regards, Kathy Thaut, owner"
Katie M.
May 2019
Wow, super impressed with At Your Service as a business. Right off the bat, I loved that someone always answered the phone when I called (either JR, the owner, or Brittney), and then very consistently communicated from then on out, going above and beyond to answer questions, and follow through with whatever they said they would do. Their process requires a lot of back-and-forth on the front end, but by the time they start the work, you know exactly what you’re signing up for, which was a huge reason we chose them — no surprises!! They charge for a proposal (rather than a bid), which does make you feel inclined to go with them after that investment, but they do apply that fee to the service. The amount proposed is the EXACT amount the job will cost you, as opposed to many other contractors who will bid low, but then back you into a corner with other “unforeseen” charges in order to finish the job. Dan did our plumbing work for our bathroom remodel. He was friendly, communicative, honest, knowledgeable, confident, tidy, thorough, and as a bonus was also super enthusiastic about our remodel ideas and made us feel like we were a team approaching the project. He was very proud of his work, too, and rightly so. He even gave us a bunch of info and tips for the part of the work we were going to complete (after plumbing). We highly recommend them. They’ll tell you they’re not the cheapest around, but they have a great reputation in this community, are very enjoyable to work with, and are worth the peace of mind!!
Response from At Your Service Plumbing Inc
"Wow! What a fantastic review! Thank you so much for taking the time to share. I am positive other members will find it extremely useful. Your confidence in hiring the AYSP Team is appreciated as we know there are other choices available. We do all love serving those in our community and work really hard to provide excellent service. I hope the rest of your project is going well and you are happy with the results. Kind regards, Kathy Thaut, owner"
Tyler S.
May 2019
Great service. Fast response time. Professional. Courteous.
Response from At Your Service Plumbing Inc
"Thank you for taking the time to share with others your experience with the AYSP Team. Your words and the opportunity to serve you are both greatly appreciated. Kathy Thaut, owner"
Christopher H.
Feb 2019
The plumber and his apprentice arrived on time and the work performed was done with quality. The tasks completed were to reconnect a sink after the installation of a new kitchen counter, install a new kitchen faucet, install new water supply faucets in the laundry room and bathroom. Overall it took 10 hours to complete this work. Unfortunately, the firm charges a flat rate based on the work performed and does not charge by the hour. For the tasks performed, the price was $2600. This was an exorbitant price. Assuming $100 for materials, this was $250 per hour. I had not gotten an estimate up front so shame on me for not having done so....I will look elsewhere next time I need a plumber.
Response from At Your Service Plumbing Inc
"Sorry for the delay in responding. It appears the work listed was performed at two different homes. I see one proposal was initialed (which is what we ask for approval upfront) and signed by [Member Name Removed] however the work at the first location was only signed by [Member Name Removed]. I am not sure why, as it is our practice to always provide the investment amount upfront before any work is performed. And if the homeowner is not on site we typically will email a picture of the proposal to them and speak on the phone however the plumber will write phone approval in place of the initials. I realize this was several months ago so checking with my plumber it is likely he wouldn't remember however the plumber who served you, while not perfect, is typically very thorough and has been on the AYSP Team for over 30 years! I will be reviewing all standard practices in future training to be sure we are communicating clearly and upfront to give homeowners the opportunity to decide with all the pertinent information beforehand. With the exception of the items you provided the service we performed would be under warranty for one year. Please don't hesitate to give us a call if you experience any challenges. Regards, Kathy Thaut, owner"
Gene K.
Aug 2018
Very happy with the service provided. Would use their service again in the future
Response from At Your Service Plumbing Inc
"Thank you for taking your time to write a kind review. The entire AYSP Team appreciates the opportunity to serve you. Kind regards, Kathy Thaut, owner"
Kris W.
Jun 2018
I have used this company for 10 years. Before that my parents employed them for about 15 years. I always get a prompt response and kept apprised of work that is being done. Plumbers Dan and Andy are top quality and professional. Owner JR is wonderful to work with.
Response from At Your Service Plumbing Inc
"Thank you [Member Name Removed] for taking time to share your kind thoughts about At Your Service Plumbing. The entire team is grateful and appreciates the opportunity to serve you and your parents. Warm regards, Kathy Thaut, owner"
Alice G.
May 2018
Excellent! Great work.
Response from At Your Service Plumbing Inc
"Thank you for sharing your positive experience with others. The AYSP Team truly appreciates it. It was our pleasure to serve you and Andy is a top notch plumber. I know he looks forward to working with you again when you are ready to remodel your bathroom. Warm regards, Kathy Thaut, owner"
Licensing
State Contractor License Requirements
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FAQ
At Your Service Plumbing Inc is currently rated 4.8 overall out of 5.
At Your Service Plumbing Inc accepts the following forms of payment: CreditCard
No, At Your Service Plumbing Inc does not offer free project estimates.
No, At Your Service Plumbing Inc does not offer eco-friendly accreditations.
No, At Your Service Plumbing Inc does not offer a senior discount.
Yes, At Your Service Plumbing Inc offers emergency services.
No, At Your Service Plumbing Inc does not offer warranties.