HNG Appliances

AVOID! AVOID! AVOID! 1) They asked for a 4-6 hour window with no reference to time. So I had to take a whole day off work in order to get the work done. 2) Fees are a rip-off! $150 call-out fee then parts and labor after that at $125/hr. Labor is not pro-rated. Guy worked at our house for ten mins and charged the full $125 labor fee. Ended up paying over $300 for a 10 mins fix. 3) Part prices have a HUGE mark-up but required purchase from them. We got charged $75 for a part we later found online for $15.

Not only did HNG employees significantly damage the door frame of my laundry closet (see pics) but they also left a puddle of water and damaged my hard wood floor before running out the door (without saying a word!). As if that wasn't enough, they apparently committed fraud on my credit card by setting up a monthly recurring charge of nearly $300 which was caught this morning by Bank of Americas Fraud Department. I've had to reissue my card and will also have to hire someone to repair the damage done to my home. HNG did not return my phone call re this matter and they also did not reply to my email. In addition to the Bank of America claim, i have also opened a file re this matter with Samsung since HNG is a Samsung service provider. Beware!