Albert Lee Appliance Inc

I purchased a new dishwasher from Albert Lee in early September 2020. I had to wait until 10/23 for the install. The installation crew arrived on 10/23, installed my new dishwasher and discovered it was defective; unit would drain and fill, but the washing cycle\motor would not engage. So they scheduled a service call for a technician to come and fix the washer. A few days later I received an email from Kitchenaid stating that I had a service appoint scheduled for 10/30. 10/30 rolled around, no service technician arrived. I call the service company, Appliance Hospital, and they told me that the actually service appointment was not until 11/19-three weeks later. I called Albert Lee and complained. I asked if I could purchase a different dishwasher and have it installed promptly, swapping with the defective unit. They refused to do that for me. Stating that even if they allowed the swap, I'd have to go to the back of the install line and wait until December 23rd. Absolutely unacceptable! On 11/16, the day before Appliance Hospital was supposed to come and fix the defective unit, they called me to state that the necessary parts were unavailable and after 10 additional business days it would be up to me to contact Kitchenaid and work out a solution. Enough is enough. I called Albert Lee and told them to come and get their defective dishwasher and refund my money. I will NEVER do business with Albert Lee again...EVER. Horrible experience! I found the same dishwasher at another appliance retailer, purchased it online and the install is scheduled before the end of December.

I spent a ton of money with Albert Lee for multiple appliances including a Blomberg Fridge/Freezer combo. It immediately began to leak and caused 6K in damage. Beko (owns Blomberg) has informed us that they won’t pay for the damage the fridge caused. Very shady company who employed a “risk mitigation” company to figure out how to blow us off. Albert Lee has not been helpful in getting this resolved which is really sad. Obviously I’m just one customer out of many so they don’t care, but I would have thought they could have used their leverage with Beko to make this right. Next time I will buy from a big box because they probably would have made this right immediately. Advise: Buy at Albert Lee if the price is better but that’s it. Expect nothing if you know what happens.

After Albert Lee installed new washer/dryer, the washer had a problem. That's no big deal, stuff happens: so we call Albert Lee and they schedule a technician to come fix it. The technician arrives with the wrong parts for the dryer instead, even though the work order explicitly says it's for the washer. Ok. They reschedule for a whole 2 weeks later, saying that's as soon as they can come, and for the second time in a row, the technician only has a part for the dryer!!! Now the technician says he'll be back in 2 days with the new part. 2 days later, they call us and say they don't have the part, and it will be ANOTHER 2 weeks before they can get to us. Please note this is not an exotic or unusual dryer model. It is very standard. It has taken them 3 visits before they could bring one correct part. This wasn't a complicated problem. They screwed up twice and even then didn't do anything to hurry back, making us wait well over a month for a fix. The people answering the phone weren't even apologetic. Truly some of the worst customer service and operation I've ever seen.

They hand off the installation to a 3rd party vendor. But don't manage them. Vendor is just small time independent people. No manned phones, called at 7pm for next day install. Wanted me to take the whole day off

They are definitely an "A" across the board. I would most definitely use them again in the future.

The delivery was later than promised so I had to wait around for them to show up. All went well once they arrived, but I was disappointed that they left the connection of the vent up to me. I had to go to Lowes to buy the parts to make it work. I'm happy with the product.

I use Albert Lee Appliance.  They were non responsive when we complained.  If you buy an appliance from them and then you buy an extended warranty, they farm that out to some third, you know, like a contractor, and the contractor is just horrible.  They don't call you back, they're slow, I mean it's just terrible.  We bought an appliance from them, and we bought an extended warranty, I think we bought a 5 year extended warranty, and after two years we got so frustrated with them because they wouldn't fix it, that we just said forget it and we went to Sear's and bought it from them.  They just took it away and we lost money on it.  It was awful.  It cost like $1500 for the appliance and $225 for the warranty, so in total about $1725.  The pricing was average. 

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Salesman Tim Greggs showed us the dishwasher's features and answered our questions. The scheduled delivery flow was for over a week, but we were put on an installation move-up list and got it in four days. Installers Mike and Michael did an efficient thorough job and left the kitchen in great shape. All three men who we dealt with were professional and courteous.
The dishwasher cleans and dries extremely well with no spots, has a great three-drawer interior design, and is very quiet.

They sent an email the day before the installation with an hour and a half window. They showed up right on time. Since our house is almost fifty years old they had to make small modifications for almost all the items. They were courteous and professional. They even ran to the hardware store to get a plug for our unused drain. Everything is beautiful and works perfectly.

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They are life-long in the business. The salespeople have been there for many years. The average is 22 years in the business, the salesman told us. It's not just a job; it's what they do. They are very knowledgeable. The installation was so fast and so professional. Their showroom is very different from Sears or Lowe's. We shopped around to compare. We have older house, so I appreciated the installer knew what he was doing. Our house has an open floor plan, so we paid a little more for the quietest one. We also purchased an extended warranty for repairs.

We bought a washer and dryer that the sales person told us before we bought it  had 2 year parts and labor warranty.

We were going to buy them at lowes as they had a 3 year parts and labor warranty for $79.00

However the sales person told us that this washer is so reliable that less than 1 in a 100 is there a problem with.

WELL 12 months and 3 weeks after buying the washer and dryer the washer died. It is only used once a week so its not like it got a lot of use.

At first we were told that the warranty was for parts for 2 years covered by the manufacturer and labor for one year from Albert Lee and its just our bad luck that the warranty from Albert Lee (one year) expired and our washer crapped out 3 weeks later. We spoke with customer service and the customer complaints manager with no luck.

THEN a few days later we got a call telling us they were going to honor both the labor and parts warranty.

The serviceman came out and replaced a blown fuse in the washer which took about 5 minutes and we were up and running.

So to be fair they did the right thing and I would buy from them again.  :-)

Bought the washer were told it had 2 year parts and labor only to find out it only had one years labor and they refused to honor the parts and labor warranty.
Mr West the sales rep also refused to step up to the plate and honor the warranty on the washer he said only one in 100 have had a problem with.
Be VERY CAREFUL if you buy from these folks .  Make sure you read ALL the fine print because you certainly cannot trust what they tell you up front.

After searching extensively on web,and in stores for a "good deal" on a gas range I was getting discouraged. All the nice ranges cost $1500 and up. I went into Albert Lee and saw their sales floor and was not impressed. Then I saw the clearance area. I found several wonderful stoves to choose from, all way under normal prices. The one I got was a discontinued model and John Selogy was extremely helpful in showing me features, making sure I knew of any flaws in the stove (none), giving me a cord and following up with a call to see if I liked it. He also loaded it in my van. Very nice, and I LOVE the stove.